Sportsman's Guide Reviews

Name: Sportsman's Guide
Rating: 1.51

1.5 Rating 172 Reviews

12 %

of reviewers recommend Sportsman's Guide

Company Reviews

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Metrics

1.5

Based on 172 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 70%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Sportsman's Guide 1 star review on 28th February 2024

Anonymous

Sportsman's Guide 1 star review on 27th November 2023

Sportsman's Guide 5 star review on 12th March 2023

Babel F Gates

Sportsman's Guide 1 star review on 30th June 2022

Ken

Sportsman's Guide 1 star review on 21st March 2022

Anonymous

Anonymous // 01/01/2019

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“This company is a rip off when it comes to it's Buyer's Club. I cancelled my membership a month ago, and it still hasn't refunded my membership fee which it billed me for but never informed me of.”

Helpful Report

Posted 2 years ago

“Gun selection used to be good....it is horrible now. They need to fire their buyers....”

Helpful Report

Posted 2 years ago

“Comenity Bank which handles their Visa Card is as bad as they are!! Had fraud charges on the card which I wound up paying. So, I won't do business with Sportsmansguide or Comenity. I'm done!!!! The bank's rating is as bad as yours!! And neither of you are BBB accredited.”

Helpful Report

Posted 2 years ago

“Ordered 3 military bags awhile back shortly after I ordered them and they were delivered they went on sale I called sportsman guide to get a refund for the difference that I paid and the sale price and was told that sportsman guide doesn’t issue refunds if the items go on sale after you order them I will never buy from sportsman guide ever again”

Helpful Report

Posted 2 years ago

“Terrible company. Constantly pushed back ship date for nearly a year on ammo so they can sell at today's ridiculous prices.”

Helpful Report

Posted 2 years ago

“Terrible customer service, back orders continuously get pushed further out, and are charging me $9 shipping for a $10 pair of socks because I cancelled the boots that were going to take 8 weeks to get here instead of 6 weeks as promised.”

Helpful Report

Posted 3 years ago

“I included photos (I purchased the olive green hat from Sportsman’s Guide) because I wanted possible customers to see how absurd the explanation was for why this vendor didn't pay for return shipping nor exchange this hat. As you can see, I already have 3 sherpa hats and I've had 2 others that aren't in the photos. 30 minutes after I received the hat, I opened and saw how 1) loose fur filled the plastic bag it came in and 2) that any time I touched fur on the hat, it came off. I then contacted this vendor to ask if an exchange can be made and I provided the reason and photos as I was informed on a service chat that the only way I could receive free return shipping was if I could show the product is defective. The email reply from Sportsman’s Guide was that "this looks like there may have been some bad tanning."... BAD TANNING. He also asked if I would like to keep the hat with a $10 returned to me. No, I want a better quality hat. Anyone looking at the photos can see the hat is shedding fur. That was the main reason for including the other hats for comparison. And I've had the black hat for over 2 years. So I sent the hat back, only to see they're charging me for the shipping, which they're taking from the refund. I hate to make the hat look bad in the review because overall, the hats are very good quality. Again, I've purchased 5. It's just this one didn't meet quality expectations and was followed by worse customer service. I will NEVER purchase or advise anyone to purchase anything from this company. They don't hold themselves accountable for the products they send to customers.”

Sportsman's Guide 1 star review on 5th November 2021

Helpful Report

Posted 3 years ago

“I purchased around $1100 worth of gear from them (Bolderton Tree stand, backpack, gloves, Ameristep ground blind) and while putting together the ladder stand, I notice there are missing components. I contacted SG but they pointed me to their vendor Sniper Treestands. I made contact but Sniper hasn’t responded so I reach back out to SG for customer service and I’m told they can’t do anything and once again point me to the non responsive vendor. Since this is a non returnable item, I’m pretty much hosed on being able to use it unless I figure out a way to continue putting it together. This was a wasted $350. Given the poor customer service from both companies, I won’t be doing any future business with them. They, SG couldn’t care less about this situation. I would give them 0 stars if it were possible.”

Helpful Report

Posted 3 years ago

“Sportsman's Guide — Item #705550 Winchester, NATO 9mm Luger, 124 Grain, FMJ, 1, 000 Rounds with Ammo Can was Placed on order 7-29-20... This was placed on Back Order again and again was pushed out for months and months, now Expected Ship Date 6/4/2022... while at the same time SG continues to sell 9MM ammo. Is this a Bait and Switch action??? Should a Class Action Law Suit be filed?? Other customers are getting the same run around. NOT HAPPY. I also see that many other customers have also filed similar complaints with BBB and other Complaint WebSites about SG.”

Helpful Report

Posted 3 years ago

“Purchased a fireplace space heater from Sportsman , tracking my order I watched it go from Wisconsin to Chicago to Niles. Estimated delivery date was Oct 20th today is the 28th and based on the FedEx Tracking number , my order has been on a FedEx vehicle for delivery since the 26th. Call customers service and was told it's a 6 hour wait, ( B.S). Tried to cancel twice and I was told to either deny package when it arrive or just send it back. How can I deny something that was never sent? This place is a SCAM, customer service is to stall you only, no customers satisfaction............ I do no want the item all I want is to be refunded . Stay AWAY IF YOU CHERISH YOUR MONEY”

Helpful Report

Posted 3 years ago

“Ordered 2 pair of boots for $89.99 each. Returned one pair. SG sail they would refund the $89.99 - $7.50 for shipping, which would be 82.49. My refund was 62.49. Calle to see what happened to the $20. They claimed I used a coupon, which I did not, then said I forgot to include shipping, which makes no sense. No refund the the $20. Never, ever, again!”

Helpful Report

Posted 3 years ago

“Tried to get treestand roofs twice. Customer service representative said I would get 2 and one on back order twice. Had both orders canceled. Very disappointed. Tried to talk to Customer service supervisor said they would call back never did. I really thinking hard to renew membership. Never had this happen before been member for a number of years.”

Helpful Report

Posted 3 years ago

“It is hard to do returns. They charge you for a shipping label. Plus most things they sell are excluded from returns, and my favorite is they tell you to contact the manufacturer with product failures.”

Helpful Report

Posted 3 years ago

“They will invite themselves into your wallet to take your money on phony subscription's. No magazine or nothing comes only watch your bills.”

Helpful Report

Posted 3 years ago

“Don’t buy from this company they will steal from you and take your money out of your bank account without permission even when you return the junk they send you and are supposed to get a refund their customer service is horrible all they care about is making money off of you and they keep all your information bank details card number and charge you whenever they want and steal your money they are a bunch of thriving scumbags that can’t even respond and face you when confronted nothing but a bunch of cunts go to bass pro instead they go above and beyond to make things right”

Helpful Report

Posted 3 years ago

“Now that they have to charge the state sales tax, I think they should remove the 14.99 gun handling fee they started charging. The ammo is still almost double from what I've been getting it from elsewhere. Will not be renewing my club membership this year.”

Helpful Report

Posted 3 years ago

“I placed an order in August 2020 and an order in September 2020 for ammo at a fair price and still have not received them. I get emails them changing the ship dates that if I don't reply the order will be cancelled. I have been replying to keep the orders and I just learned today my August order is cancelled. I know I replied and now it goes to a manager weather to reinstate the order. Not happy with these two orders not being shipped.”

Helpful Report

Posted 3 years ago

“I ordered 9mm ammo. It’s been back ordered a year. My price is locked in, but they can sell it for more. So they keep it back ordered”

Helpful Report

Posted 3 years ago

“Terrible business. Keep back ordering since I originally got a better deal so they don’t want to send it at that price.”

Helpful Report

Posted 3 years ago

“Do not shop here. I’ve had ammo on back order for over a year and it keeps getting pushed back. They just don’t want to sell it at the original price, since ammo has gone up. They just finally cancelled my order without notifying me. Been waiting a year….such a disappointment. Also basically impossible to ever get a hold of someone, and when you do they are super rude. I’ve spent over $10,000 on product from them, and I will happily never give them another cent.”

Helpful Report

Posted 3 years ago

Sportsman's Guide is rated 1.5 based on 172 reviews