Sportsman's Guide Reviews

Name: Sportsman's Guide
Rating: 1.51

1.5 Rating 172 Reviews

12 %

of reviewers recommend Sportsman's Guide

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Metrics

1.5

Based on 172 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 70%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Sportsman's Guide 1 star review on 28th February 2024

Anonymous

Sportsman's Guide 1 star review on 27th November 2023

Sportsman's Guide 5 star review on 12th March 2023

Babel F Gates

Sportsman's Guide 1 star review on 30th June 2022

Ken

Sportsman's Guide 1 star review on 21st March 2022

Anonymous

Anonymous // 01/01/2019

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“They sent me a child's size jacket instead of a man's XL as ordered and payed 102.19 for. Then, they make me pay for return shipping, etc. They keep at least $22.20, if they even refund the rest at all.”

Helpful Report

Posted 11 months ago

“I placed the order for two rifles , after finding appropriate FFL, and verifying FFL license myself. You are supposed to get 5 days for them to process and add new FFL. Sportsman guide cancels the order within an hour of purchase saying they didn’t receive FFL Papers. Wishing an hour! I have the copy (CC) of the email he sent to them immediately after purchase . SPG is all lies and deception. Save your money and buy else where .”

Helpful Report

Posted 1 year ago

“Sportsman's Guide its self is good, but they need to drop FED EX. Fed Ex sucks. Late shipments all the time.”

Helpful Report

Posted 1 year ago

“They ship a product to the wrong address and they say they can't do anything about it FedEx said they're the only ones that can change it but yet they say they're not allowed to change it so it sounds like to me they're just frauds do not buy nothing from these people”

Helpful Report

Posted 1 year ago

“My product was never delivered by FedEx . Filed a FedEx complaint and immediately notified Sportmans Supply . They just blew me off and declined to replace undelivered ammunition or issue a refund. Victimized by FedEx then Sportsman’s Guide . Will have to get credit card company involved. Worst customer service ever . Do yourself a favor and shop somewhere else.”

Helpful Report

Posted 1 year ago

“I went to check out with my order and they're charging a gas charge and it's free shipping ridiculous and I'll never go there again. I paid $49 a belong so I don't have to pay for shipping their crooks.”

Helpful Report

Posted 1 year ago

“I place an order for some ammunition. It was filled, boxed and shipped in about 3 days. I was sent the tracking number. 2 days latter is was in a city 35 miles from my address. 7 days latter it was still listed as being in the same city. I called Sportsman’s Guide. They suggested that I wait another few days. I called to check back and I repeatedly left a message and pushed the button to have a call back. They didn’t call back for 4 days after numerous attempts. I finally got a human on the phone and was told that my order could not be filled. I suggested that they send me another brand. They rudely told me that I could wait until more ammunition arrived or get a refund. This is not the first time that I’ve had trouble with them but it’s the last time. Horrible communication and horrible service.”

Helpful Report

Posted 1 year ago

“Have you observed him deleting some messages or putting the password on his phone so as you don't have access to it? Has he been experiencing very irritating mood swings every time he comes home? If so, then it's an indication that he must be doing something that is potentially dangerous or he might be cheating on you. If you want to free yourself from doubt without causing chaos in the house, then track his activities. With help of JOSE, I was able to monitor my kids and spy on my partner phone without them knowing. If you feel your spouse is texting or seeing another woman or man and you can quite get a real evidence to clear those doubts and know where you stand in the relationship. SUPPORT@HACKERSPYVILLE.COM”

Helpful Report

Posted 1 year ago

“Been a Member since 2017 and always qualified for the 4-Pay program, purchasing TENS OF THOUSANDS of dollars through them. My latest 4-Pay order for a pistol was routed through a company call Sezzle and was approved, so I purchased a bumch of stuff to go with the new pistol when it arrives. A day after approval and Sezzle having taken my 1st payment, I get an email that the order was canceled!(?) Both companies claim it was the other who canceled, but Sportsman's Guide customer service could care less that I was a 6+ year Member and offered no solution. I am also an FFL Dealer and will NOT be shopping through them again and will advise my clients to steer clear of them as well”

Helpful Report

Posted 1 year ago

“I would give a 0 if possible. I waited 2 yrs for ammunition to be delivered, and when it never arrived, and I called customer service, I was told that they canceled the order because I had not notified them that I still wanted the order....... Meanwhile, you are paying a membership fee while all of this is happening. A complete waste of money.”

Helpful Report

Posted 1 year ago

“They added a watch to my cart I never wanted, charged me for it, and now have to take time out of my already nickle-and-dimed day to go return it, so I'm going to return everything. Will never buy from them again.”

Helpful Report

Posted 2 years ago

“Do not use their credit card they charge late fees when the payment is on time and their customers service is not very good”

Helpful Report

Posted 2 years ago

“Needless to say Sportsman’s Guide is the best place to find everything under one roof. They have you covered from ammo guns hunting apparel and army navy goodies.They will do you right from star to finish on your orders online etc. I like to say they got it right the first time. And I would like to tell you about your customer service it is phenomenal. If you want to find out what I found check them out today, you’ll be glad you did…⭐️⭐️⭐️⭐️⭐️”

Helpful Report

Posted 2 years ago

“They pretty much force you to buy their "Buyer's Club" membership. AND THEN the membership is supposed to offer free shipping on everything - EXCEPT in ALASKA, and that was not obvious, or pointed out - I LIVE IN AK!!! OK - whatever. Dealt with the shipping thing. Then I returned the defective truck tent we purchased. Leaked water, pole snapped during set up . . . They threatened to charge me return shipping, AND NO REFUND - IF THEY FOUND THE TENT TO BE ACCEPTABLE. I was happy they didn't try that BS, because I would have drove there from AK and handled it. SO . . . NOW - they charged my card, without authorization, for their 'Buyer's Club" fees. $49.99 and screwed up my "bills" account, and my other automatic payments. When I expressed that this is horrible business practice, CS REP - Kathy said "YOU JUST DIDN'T READ THE AGREEMENT" And while YES, I was mad on the phone, she was just horribly unprofessional. Nasty and talking over me about the "agreement" and “read the whole thing” - then yells "I GOT YOU! 3-5 business days you'll get your refund . . .” So help me if she decides to be vengeful and not process it. I will dispute this transaction with the EVERYONE I can! I will open a BBB complaint, and a consumer advocacy complaint - Because it looks to me like this company peddles in defective gear, and unauthorized charges on the REGULAR. Read the other reviews . . . I was appalled and wished I had read them prior to ordering a damn truck tent from them. HORRIBLE CUSTOMER SERVICE. HORRIBLE PRODUCT. PREDATORY BUSINESS PRACTICES. This company will NEVER get anyone from my family/friends as customers again - If I can help it! I could have chose another company. And next time, I will research said company. But you never expect a company to make you jump through SOOOO MANY HOOPS when you first peruse their site. I thought - since I had heard their name before, hubby was familiar with them, they would be ok to order from. BUT . . . This company is SHADY AF!!! BUYER BEWARE!”

Helpful Report

Posted 2 years ago

“Be suspect of reviews, they block 1 star reviews and ship defective products”

Helpful Report

Posted 2 years ago

“This site is a SCAM. Bought stuffs from them and never got it shipped. They charge your credit card before they make the delivery. Very shady company.”

Helpful Report

Posted 2 years ago

“I have a payment subscription set up through PayPal to pay for my membership. Coincidentally that lets their store complete purchases without confirmation. A set of ear protection were on sale but you could only see the member price at checkout. So I put them in, went to check out and was it was a terrible deal, I then removed the item and ordered a bunch of different products instead. I get an email the next day that 2 orders shipped, they charged me nearly $200 for the ear protection and some weird truck step I wasn't even looking at. When I looked at my paypal, I saw it was billed through the automatic payment configuration. I contacted customer service and they told me I'd have to eat the $7 return fee to send them back if I wanted my money back. The items arrived and now the site says both items are non-returnable. I'm filing a chargeback because this is just insane.”

Helpful Report

Posted 2 years ago

“Bought a pair of Keen steel toe work boots. Wore them for 6 months. An eyelet broke (made of plastic) Called customer service. Only have a 90 day return policy. I said wouldn't think $170.00 pair of boots would last longer than 6 months? He said it's just an eyelet. So I would not recommend buying boots from here.”

Helpful Report

Posted 2 years ago

“Rude customer service reps. Ordering I felt rushed! Ordered the last four of an item only to receive 2 because the inventory was off. No estimated delivery time, Sent a $5.00 coupon to use on my NEXT PURCHASE! Limited time to use! Called to get a card credit and again, very rude service! Would not credit the card, but would send another coupon! I said I wasn't sure if I would be shopping before the expiration. That's all they would do! I WILL NOT BE SHOPPING AGAIN HERE!”

Helpful Report

Posted 2 years ago

“I ordered 2- 16' docks for ovr $4000. The metal framework for the docks came but no nuts/bolts fasteners or even instructions. Sportsman Guide refusd to get involved and told me to contact the manufacturer. I challenged the payment with my credit card company who reversed the payment pending my getting all the parts- I received some nuts and bolts but not all the parts but still released the payment challenge. Sportsman Guide tried to go to collection and has not fulfilled othr orders nor honored my request to cancel and rfund my membership. Beware!”

Helpful Report

Posted 2 years ago

Sportsman's Guide is rated 1.5 based on 172 reviews