Sprinkler Supply Store Reviews

Name: Sprinkler Supply Store
Rating: 4.71

4.7 Rating 5,107 Reviews

94 %

of reviewers recommend Sprinkler Supply Store

4.7

Based on 5,107 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

231-486-5001

Email:

info@sprinklersupplystore.com

Location:

571 Blue Star Ct. Traverse City, MI 49685
USA

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Sprinkler Supply Store 5 star review on 30th October 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Just received my second order of material for landscape lights that were damaged. Website made it easy to find what I was looking for and it was promptly delivered. Will use them again if needed.”

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Posted 2 years ago

“Sprinkler Supply couldn't have been more accommodating. When I had a problem redeeming a coupon and wrote them, I received a notice that my credit card account had already been credited. Then when I had difficulty installing the part, they directed me to a how-to-video and the problem was solved in a minute!”

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Posted 2 years ago

“I would have given 5 stars due to the volume of information on the site, ease of ordering and clear, searchable products online catalog. However, the shipping and handling was quite unsatisfactory. Two of the three items I ordered were late and the packaging was damaged. It looked as if the carrier had to do repairs to the packaging so that items did fall apart and out. Additionally, it required me to call you to check on progress and have a conversation about re-routing from another warehouse on the east coast (I am in AZ) after items were already days late.”

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Posted 2 years ago

“So far it's been great. The MOST useful thing has been the video tutorials as well as the downloadable PDFs with useful information. I'll be ordering again soon, for sure. BTW...excellent packaging as well.”

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Posted 2 years ago

“I had previously obtained Hunter sprinkler nozzles from the local Home Depot or Lowes, but both seem to no longer stock them. I haven't been able to find any alternative nozzles that work for my sprinkler/lawn irrigation configuration, so I am really happy to have found Sprinkler Supply Store. In addition, the local stores had never stocked Hunter 6 inch pop-up sprinklers (only 4 inch), so being able to get them from Sprinkler Supply Store is a real bonus! It is now my go-to source for all sprinkler parts!”

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Posted 2 years ago

“Great experience easy to install”

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Posted 2 years ago

“Easy to find what I needed to repair my system.”

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Posted 2 years ago

“Wrong item sent. I ordered check valve for pro spray sent me check valve for rotors!”

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Posted 2 years ago

Hi Nick - our apologies for the confusion. I can see that you also contacted us via email, so I'm following back up directly to get this resolved for you ASAP. Denny ~ Customer Service Manager

Posted 2 years ago

“I contacted customer service with a question about my order and they were excellent. This company cares about their customers and I would not hesitate to order from them again in the future.”

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Posted 2 years ago

“Received merchandise per order but it didn't fit. Did not send back because of cost.”

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Posted 2 years ago

“Great communication and service.”

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Posted 2 years ago

“Exactly what I ordered. Quick response and delivery.”

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Posted 2 years ago

“The supplies came and were perfect!”

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Posted 2 years ago

“Prompt service with my order.”

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Posted 2 years ago

“Absolutely a pleasure doing online business with Sprinkler Supply Store. Fast shipping and great products. The project this week was landscaping lighting. Still in progress but looking fantastic!”

Sprinkler Supply Store 5 star review on 23rd May 2022

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Posted 2 years ago

“Sprinkler Supply had exactly what I needed at a good price. Delivery was prompt and the items received where the items I ordered.”

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Posted 2 years ago

“Well, the parts are great unfortunately follow-up is not what I expected. When I placed my orders on a Saturday evening over the web for a Hunter Solar Sync Wireless Sensor I had forgotten to order Toro sprinkler body check valves. I placed a second order, within less than 10 minutes. I realized that I was now on the hook for two shipping charges so I called and left a message with the order numbers asking for them to combine them and also sent an email. The only reply was an email telling me how much they appreciated my business. I received the two orders at the same time but was still disappointed in their follow-up. To my dismay, when I went to install the Hunter Solar Sync Wireless Sensor on the following Saturday I realized it was not the one I needed. I need the ET/Rain/Freeze sensor and I ordered the Rain/Freeze sensor, my error. I called again and left a message with all of the pertinent information, I'm on the west coast, asking if I could return the sensor I have to exchange for the right sensor but all I got back was a request to fill out a review. BTW, I also sent an email requesting the same information. They have a pretty good return policy but to avoid a 20% restocking fee I could get a credit. Before I commit to a credit I need to know if they have the right part to apply the credit to the replacement. I can't find the part on their website but if they can order it I would be inclined to return the wrong part and wait for the right part. If you know what you want and they have it I can recommend them to everyone. If you need customer support think twice.”

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Posted 2 years ago

Hi Steven - thanks for your review. I did a search of our email and phone system for your email address, phone number, order numbers, name, etc, including our spam folders, and couldn't come up with anything showing that you had tried to get in touch with us. I do see two orders for you on 5/14, but the initial order was for a replacement transmitter for a Rain Clik and not a Solar Sync. I'm wondering if you might have ordered the Solar Sync elsewhere and had gotten in contact with that company instead of us. Regardless, I'll be reaching out tomorrow during hours to make sure that we get your situation resolved, and I would also appreciate any screen captures you could provide showing your attempts to get in touch. I'd definitely like to investigate this situation to assure that we're not somehow missing contact from our customers, as customer service is definitely a top priority here and what you're reporting is definitely unacceptable. Denny ~ Customer Service Manager

Posted 2 years ago

“Quick shipping, great follow up. Highly recommend them for irrigation needs. (We bought 11 valves that were installed 20 years ago and are leaking over the next month or so).”

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Posted 2 years ago

“I am reallly surprised at theirs quick and efficient service. My order was delivered very fast and my shipment status was updated regularly. I am impressed by the service and quick responses for any questions. I am more than unhappy to recommend sprinkler supply store to all my friends for all sprinkler supplies.”

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Posted 2 years ago

“Part was back-ordered but I was promptly informed.”

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Posted 2 years ago

Sprinkler Supply Store is rated 4.7 based on 5,107 reviews