Sprinkler Supply Store Reviews

Name: Sprinkler Supply Store
Rating: 4.71

4.7 Rating 5,148 Reviews

94 %

of reviewers recommend Sprinkler Supply Store

4.7

Based on 5,148 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

231-486-5001

Email:

info@sprinklersupplystore.com

Location:

571 Blue Star Ct. Traverse City, MI 49685
USA

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It was built well but got deformed in shipping and doesnt seat well. Makes it appear that its a bit rickety , but its actually built pretty strong. Wasnt your fault as it happened in shipping. Your service was good.”

Helpful Report

Posted 2 years ago

Hey Brian - thanks for the review. Our apologies for the shipping damage! I'll be reaching out directly a little later today to see what we can do to get this resolved for you! Denny ~ Customer Service Manager

Posted 2 years ago

“shopping was pretty straight forward HOWEVER im not a sprinkler pro. The reason i went with the basic kit for the MP Rotator was because of the youtube video and i was sick of using my other water stuff. I looked at both basic and pro kit and no joke thought it was just the bluetooth piece. Once i received the basic kit i was very excited to use it to find out that it wasnt the same and i had to order the check valve and the other regulator. Honestly i was extremely annoyed because the site doesnt really explain it enough in my opinion. Thankfully there was free shipping for those otherwise id return everything. The site should have imaged of the basic vs the pro kit. p.s. your chat support isnt the greatest”

Helpful Report

Posted 2 years ago

Hey Patryk, thanks for getting in touch. We took a look at the listing we had on the website and are in total agreement that it was a little confusing for someone who doesn't know the parts. We've updated it to make it more clear, and we just credited you back for that second order due to the confusion. Please note that we're available by phone and email as well - some questions can be difficult to answer via chat, and our response time on the chat can sometimes be impacted by the number of phone calls we have coming in at any given time.

Posted 2 years ago

“If you sell Hunter ICV valves, why don't you sell the replacement diaphragms? On the other hand, you did sell the filters for the MP Rotator heads when Sprinkler Warehouse did not.”

Helpful Report

Posted 2 years ago

“I generally like the Sprinkler Supply Store. This was my second time to buy from them. They have excellent pricing. But this second order didn't turn out so great. I ordered two valves, a roll of multi strand wire, wire connectors and a wire stripper. They did not have everything at one location, so they shipped from three locations. The valves came just fine, but I had to go to Ewing Irrigation to buy everything else so I could complete my repairs that Saturday. In the future, contact your customer and give them an option to make substitutions to be able to ship from one location. It would have saved me money and saved you on freight costs.”

Helpful Report

Posted 2 years ago

“I would have given 5 stars due to the volume of information on the site, ease of ordering and clear, searchable products online catalog. However, the shipping and handling was quite unsatisfactory. Two of the three items I ordered were late and the packaging was damaged. It looked as if the carrier had to do repairs to the packaging so that items did fall apart and out. Additionally, it required me to call you to check on progress and have a conversation about re-routing from another warehouse on the east coast (I am in AZ) after items were already days late.”

Helpful Report

Posted 2 years ago

“Order came quickly and was packed very well. Units work well, but reason for 3 stars is $150 is a lot of money when all parts are plastic. Even the stake that goes in the ground. Unless the ground is super soft have to make a hole with a bar 1st”

Helpful Report

Posted 2 years ago

“Just what I needed and timely delivery but shipping and handling were much too expensive!”

Helpful Report

Posted 2 years ago

“Shipped my order wrong in the beginning but finally got it straight.”

Helpful Report

Posted 3 years ago

“I bought some sprinkler head check valves, but they are too big to normal sprinkler head, they can’t be used. Sorry, I am not a professional.”

Helpful Report

Posted 3 years ago

Hi Kinman - apologies for any confusion - the check valves that you purchased are listed as being specifically for Hunter Pro Spray heads. If you're trying to put them in a different type of head they definitely won't work. I'll follow up via email and we'll see if we can get things figured out for you so that you have the proper check valves for your system!

Posted 3 years ago

“I think it would be great if I could get the part that was suppose to be here on the 21st , it is now the 24th”

Helpful Report

Posted 3 years ago

Hi Paul, our apologies for the delay - it looks like USPS picked this package up from our Washington warehouse and then promptly lost it. We're sending out a replacement order to you today. Watch for the confirmation in your email. Denny ~ Customer Service Manager

Posted 3 years ago

“The policy for a restocking fee even though the items sent to me were defective makes me a one time shopper here. Never again”

Helpful Report

Posted 3 years ago

Hi Donald, thanks for the review. We don't charge a restocking fee in situations where we have sent out the incorrect products. Please contact our Customer Service Department directly at info@sprinklersupplystore.com in regards to the situation with your order and we'll get it resolved for you ASAP. Our apologies for any confusion.

Posted 3 years ago

“A little disappointed $20 for a little landscape light seems a bit high. And the light you sent me did not match the light I have or the light that you had in the picture.”

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Posted 3 years ago

“I find your shipping charge to be excessive - it will keep me from buying again - one paper ordinary envelope containing (4) toro male sprinkler heads with a charge of $8.50!”

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Posted 3 years ago

“My item arrived broken, however I was able to use heavy duty construction adhesive to help bond the corners. The box wasn’t crunched so I doubt it was damaged while in transit.”

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Posted 3 years ago

“There is nothing I can write about your company or the product that I ordered, because I haven’t received it yet.”

Helpful Report

Posted 3 years ago

Hi, thanks for your review. It looks like that one was shipped USPS and was held up along the way, based on the time it took to get from New Jersey to South Dakota. We're showing that it's on the truck for delivery to you today. Our apologies for the delay, and please don't hesitate to get back in touch if there's anything else that we can do for you.

Posted 3 years ago

“Frustrating… their on line photo if the product they shipped out Is not the same I received .. even though they say it’s the same model I ordered. They should post updated Photos of their products! on mint”

Helpful Report

Posted 3 years ago

Hi, Jack, thanks for your review. Our apologies for the confusion on this one, it looks like the manufacturer made an engineering change on this particular part that we weren't aware of until you had received the product and contacted us. We'll be updating our product pictures here shortly.

Posted 3 years ago

“Happy with the products received, the quick delivery and the price. Very unhappy with the unnecessary spam emails I have received since the order. I never buy from anyone who has badgered me with spam in the past. These guys are real close to being on that list of never buy from again. Please stop sending me unwanted emails.”

Helpful Report

Posted 3 years ago

“Slow. I have not received product yet.”

Helpful Report

Posted 3 years ago

Hi Richard - thanks for your review. Our apologies for the delay. It looks like we shipped this out the next business day from our Missouri warehouse, which would normally take about 3 days. It looks like today is day 7, and USPS finally has it on the truck for delivery today. Please don't hesitate to get back in touch if there's anything else that we can do for you.

Posted 3 years ago

“They sent the wrong sprinkler part originally which was corrected by Danny in their store and the correct package was sent out immediately , other than that the service was good and would use them again”

Helpful Report

Posted 3 years ago

“They have a lot of parts is stock and their web site is nice to navigate, but when I needed some verbal verification on sized and dimensions on a part I could not get them to return a call or email. Even after 3 attempts of each.”

Helpful Report

Posted 3 years ago

Hi Tracie - our apologies if we somehow missed you. I couldn't seem to locate any recent emails, only a few communications from late last year that we had replied to. I did see one recent call from your number with no message left and a second one with a voicemail that we attempted to get in touch with you about but didn't end up connecting on. We definitely take customer service seriously and do our best to contact everyone who tries to reach us, so, again, my apologies if we somehow missed you. Denny ~ Customer Service Manager

Posted 3 years ago

Sprinkler Supply Store is rated 4.7 based on 5,148 reviews