Sprinkler Supply Store Reviews

Name: Sprinkler Supply Store
Rating: 4.71

4.7 Rating 5,107 Reviews

94 %

of reviewers recommend Sprinkler Supply Store

4.7

Based on 5,107 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

231-486-5001

Email:

info@sprinklersupplystore.com

Location:

571 Blue Star Ct. Traverse City, MI 49685
USA

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Sprinkler Supply Store 5 star review on 30th October 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“So far one zone of nozzles are replaced. One more zone to go. Happy with the product as of now. One star deduction as parts arrival were sporadic over a four day time period. The suggested delivery time frame was not met as a result. Otherwise I am happy with the product and I think the shipping and parts price was competitive. And, I like that these guys are not preachy like the other online sprinkler store is.”

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Posted 2 years ago

“Good service, prompt replays, speedy delivery”

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Posted 2 years ago

“I was very positively impressed with Sprinkler Supply. The broken part I needed to replace was easily located on their website and came quickly. I enjoyed the personal touch their video provided. Sprinkler Supply saved me the $$$ of a service call from my irrigation company, cost $1.93 plus shipping and was simple to install. I will definitely use them again!!!”

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Posted 2 years ago

“Great customer service, my order was shipped fast, i got what i ordered but what was in the package wasnt correct. They sent anew one the same day and told me to toss the other. I'll be shopping again with them in the near future!”

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Posted 2 years ago

“The technician was friendly, knowledgeable and helpful- diagnosed and fixed the issue quickly!”

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Posted 2 years ago

“So glad you had this replacement part and quick shipping.”

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Posted 2 years ago

“My irrigation pump was leaking. I ordered my part and received it within three days. Great service!”

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Posted 2 years ago

“Fast and accurate fulfillment of my order. And great, cheerful funny communication!”

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Posted 2 years ago

“Shipped my order wrong in the beginning but finally got it straight.”

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Posted 2 years ago

“Product line is good. They ship very fast too👍👍👍”

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Posted 2 years ago

“I'm very satisfied with my experience of ordering from Sprinkler Supply Store. My parts arrived well packed with no damage and I love the Toro T5 rotors with the Toro Rapidset. Ted Smith, Logandale, NV”

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Posted 2 years ago

“Exactly what I needed and it arrived quicker than I thought it would.”

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Posted 2 years ago

“I found the whole experience very easy and the communication was exceptional. Unfortunately, the only issue I had was not researching a bit more. I didn't realize the sprinklers I ordered used only female spray nozzle so will need to reevaluate what to do next. But this is on my and has nothing to do with the shopping experience or hardware that was ordered”

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Posted 2 years ago

“I had a problem with communication and once settled they took care of everything. Very nice folks to work with”

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Posted 2 years ago

“I aid 2 X's more from your supply store, not including shipping charges. I am a senior on a fixed monthly income & can't afford financial mistakes. Lowes has the same sprinkler vacuum pressure system for $46.00.”

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Posted 2 years ago

Hi Mary Anne, thanks for your review. I did a little research, as we do pride ourselves on our competitive pricing, and found that Lowe's has this part listed on their website at $54.12 but is also showing that it's unavailable for order: https://www.lowes.com/pd/Wilkins-3-4-in-720A/5001727175 If this were an in-stock item at Lowe's, we would be happy to price match. We're willing to take the item back if you'd like to return it, and I'd even be happy to provide a prepaid shipping label and waive the restocking fee, but it looks like our current pricing on that product is similar if not significantly less than any of the other online retailers that I found that had it in stock. Please don't hesitate to get back in touch if you'd like to take us up on this offer.

Posted 2 years ago

“Awful. First and last time customer. 1. Website not easy to use, selected one item and it switched to another size. 2. Order marked complete but did not send the first piece I needed. 3. Called up customer support but Danny in Customer Service Hung up on me. 4. Sending out the part, but not sure how, I can not affort another week. So I went out to purchase it at HD. This is now scrap. 5. Buttom line, awful experience, will never do business with them again.”

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Posted 2 years ago

Hi Craig - thanks for your review. I've forwarded over a prepaid label per your email request and will issue a full refund for anything you'd like to send back and have already credited you back for the missing part. We must have gotten disconnected on the call, as I was likewise under the impression that you had hung up on me. Our apologies for any confusion. Denny ~ Customer Service Manager.

Posted 2 years ago

“High quality items. Professional materials”

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Posted 2 years ago

“What a bunch of idiots. Shipped me the wrong product. Not even close to what I ordered !!!”

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Posted 2 years ago

“Just what I needed!”

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Posted 2 years ago

“I bought some sprinkler head check valves, but they are too big to normal sprinkler head, they can’t be used. Sorry, I am not a professional.”

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Posted 2 years ago

Hi Kinman - apologies for any confusion - the check valves that you purchased are listed as being specifically for Hunter Pro Spray heads. If you're trying to put them in a different type of head they definitely won't work. I'll follow up via email and we'll see if we can get things figured out for you so that you have the proper check valves for your system!

Posted 2 years ago

Sprinkler Supply Store is rated 4.7 based on 5,107 reviews