Sprinkler Supply Store Reviews

Name: Sprinkler Supply Store
Rating: 4.71

4.7 Rating 5,119 Reviews

94 %

of reviewers recommend Sprinkler Supply Store

4.7

Based on 5,119 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

231-486-5001

Email:

info@sprinklersupplystore.com

Location:

571 Blue Star Ct. Traverse City, MI 49685
USA

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Sprinkler Supply Store 5 star review on 30th October 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The web site was easy to get around and make your purchase. The sprinklers arrived in no time. I will use them in the future.”

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Posted 8 years ago

“You do an excellent job and are consistent. Thank you . Denny very helpful”

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Posted 8 years ago

“Great prices and service, thanks.”

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Posted 8 years ago

“Excellent price and quick delivery.”

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Posted 8 years ago

“open the box and I saw the unit that was going to be new wasn't.”

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Posted 8 years ago

Hi Lewis, thanks for your review. It's my understanding that I spoke to you a while back and we resolved this for you, but please don't hesitate to get back in touch with me if you have any other concerns or questions, I'm happy to help. Denny, Customer Service Manager, Sprinkler Supply Store

Posted 8 years ago

“Part was easy to find on your web page. Package arrived on a timely basis and replacement was perfect. Thanks for your help and concern.”

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Posted 8 years ago

“I provided a very good rating for limited reasons. I first called about the product, the person I spoke with was very knowledgeable about it. (Hadco B1 Bulites long shroud.) The pricing was extremely competitive, I placed the order after being told it would be about a 3 day delivery time. Fine. Then the confusion. Shortly after placing the order, receiving confirmation its "ready to go"; I receive an email telling me that shipping will be somewhat longer because Hadco doesn't do things as quickly as "we'd" like and if this is acceptable, I should place the order. Following that email from someone at your organization, I received an email from your shipping department that the product just left Hadcos factory in Texas and will arrive on the day originally scheduled, and it did. While the products were in shipment, I sent the unknown party at your facility, what I believed was my original order number, questioning the confusion as to "did they accept the order or not." Now, I didn't know what to do because I already scheduled a date with my customer to continue work on their property once the original order arrived. But the message I understood from whomever at your organization was sending it, was my order was canceled pending further notification from me. I recall some continued back and forth emails where I tried to understand if my order had been cancelled but the responses were ambiguous. At that point, I didn't know what kind of company I was dealing with, I could not deal with this confusion and I was unable to reach anyone at organization who could make sense of a very simple order. I started to look elsewhere for the product, I found the best price at Louie Lighting. While I was placing the order, my bell rang and there at the door was the UPS guy with my order from you company on schedule as promised. Following not only the receipt and installation of the product, for a few days after, I continued to receive emails asking if I still wanted to place the order! I can't deal with confusion. You never get a second chance to make a first impression. Hope that helps.”

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Posted 8 years ago

Hi Richard, I sincerely apologize for any confusion that you might have experienced and am happy that your package arrived on time. I did a search of our outgoing emails and can't seem to find any of the messages that you were mentioning. I would like to figure out where they were coming from. If you still have them and would be willing to forward them on to info@sprinklersupplystore.com I would like to take a look. Have a great day! Denny, Customer Service Manager, Sprinkler Supply Store

Posted 8 years ago

“The Ordering process was outstanding. Your catalog was easy to find what I was looking for and to add to my order. Shipping time was exceptional. I was expecting a 5 to 7 day process time and shipping but was surprised that the order was at my doorstep 2 days later.. Thank You for the quick turn around. You website has been book marked for future reference and orders.”

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Posted 8 years ago

“Parts as advertised and very fast delivery.”

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Posted 8 years ago

“You sent me the wring size poly tubing..ordered 1 inch and got 1/2 inch”

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Posted 8 years ago

Hi William, Thanks for your review. You ordered the Irritrol EHF1295-010-D, which is 1/2" funny pipe tubing. http://www.sprinklersupplystore.com/irritrol-100-feet-flexi-pipe-funny-pipe-p/ehf1295-010-d.htm I will have one of our reps send you an RMA in the event that you'd like to return that item. Please feel free to get back in touch if you need any further assistance. Denny, Customer Service Manager, Sprinkler Supply Store

Posted 8 years ago

“Very good company to work with. They have everything I need and shipping is in a very reasonable amount of time. I'm really pleased that I found this site!”

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Posted 8 years ago

“Wrong valve parts sent. Took a few days to clear up bit great folks to work with and correct parts are on the way. Will order again because of superb customer service”

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Posted 8 years ago

“Great Service, quick shipment”

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Posted 8 years ago

“The sprinkler heads are exactly what I wanted & they were delivered promptly & packaged excellently”

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Posted 8 years ago

“Sprinkler Suppy did great, however, I did not. I ordered the wrong thing, so it is on the way back to you. I have re-ordered the part that I needed and hopefully it will fix my problem. Sorry there's no picture to offer. I'm just attempting to replace a transformer in the wall unit.”

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Posted 8 years ago

“Existing Hunter PGP sprinklers worked marginally well but riser seals leaked. Ordered Hunter spring seat 12504-06 and riser seal 253400. Was told part 181500 replaced 253400. Replaced 11 seals of the 18 sprinkler head circuit. Now all new replaced seals leak so bad that the sprinkler heads won't even pop up. Now I have to replace the 11 riser seals again. Don't know where I'll find parts that work though”

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Posted 8 years ago

Hi John, Thanks for your review. My apologies that the parts that you ordered didn't resolve your problems with your heads. I can see that you called earlier today as well, and we have a ticket for one of our techs to contact you and help get things straightened out. It is correct that the 181500 seals would be the replacement for the 253400, Hunter stopped sending out the kits with the plastic part a couple of years ago and now only send out the rubber seals. Please let me know if there's anything else that you need after speaking to our tech. Denny, Customer Service Manager, Sprinkler Supply Store

Posted 8 years ago

“Part dropped right in up and running in minutes.”

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Posted 8 years ago

“Everything arrived as expected and the project was a complete success.”

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Posted 8 years ago

“When my yard sprinkler control board failed I was told by our local supplier that I would have to replace the whole control system because they no longer stocked replacement parts for my system. Sprinkler supply store had my controller and shipped it out two days later. Problem solved.”

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Posted 8 years ago

“Customer service rep (Deny) knew exactally what ineeded & knew what he was talking about. Service was fast &,the price was unbeatable. I will use Sprinkler supply store fir all my needs &,questions. Just to help others reading this review i am a very handy person to begin with so if you are uncertain on doing any job yourself....please leave it to a professional you will only wind up spending more money at the end. Thank you Sprinkler supply store. A+ company l!”

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Posted 8 years ago

Sprinkler Supply Store is rated 4.7 based on 5,119 reviews