I provided a very good rating for limited reasons. I first called about the product, the person I spoke with was very knowledgeable about it. (Hadco B1 Bulites long shroud.) The pricing was extremely competitive, I placed the order after being told it would be about a 3 day delivery time. Fine. Then the confusion. Shortly after placing the order, receiving confirmation its "ready to go"; I receive an email telling me that shipping will be somewhat longer because Hadco doesn't do things as quickly as "we'd" like and if this is acceptable, I should place the order. Following that email from someone at your organization, I received an email from your shipping department that the product just left Hadcos factory in Texas and will arrive on the day originally scheduled, and it did. While the products were in shipment, I sent the unknown party at your facility, what I believed was my original order number, questioning the confusion as to "did they accept the order or not." Now, I didn't know what to do because I already scheduled a date with my customer to continue work on their property once the original order arrived. But the message I understood from whomever at your organization was sending it, was my order was canceled pending further notification from me. I recall some continued back and forth emails where I tried to understand if my order had been cancelled but the responses were ambiguous. At that point, I didn't know what kind of company I was dealing with, I could not deal with this confusion and I was unable to reach anyone at organization who could make sense of a very simple order. I started to look elsewhere for the product, I found the best price at Louie Lighting. While I was placing the order, my bell rang and there at the door was the UPS guy with my order from you company on schedule as promised. Following not only the receipt and installation of the product, for a few days after, I continued to receive emails asking if I still wanted to place the order! I can't deal with confusion. You never get a second chance to make a first impression. Hope that helps.