Sprinkler Supply Store Reviews

Name: Sprinkler Supply Store
Rating: 4.71

4.7 Rating 5,114 Reviews

94 %

of reviewers recommend Sprinkler Supply Store

4.7

Based on 5,114 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

231-486-5001

Email:

info@sprinklersupplystore.com

Location:

571 Blue Star Ct. Traverse City, MI 49685
USA

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Sprinkler Supply Store 5 star review on 30th October 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Pricing and customer service are outstanding. One area that could be improved is the handling of out of stock items. Holding orders having components on back-order for 5 to 7 days interrupts jobs schedules. Items in stock should be shipped at the freight method original selected and back ordered parts shipped in an expedited manner.”

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Posted 7 years ago

“They sent the product in a timely manner, with reasonable prices and shipping cost.”

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Posted 7 years ago

“Purchased 3 sprinkler heads and had a few questions regarding their operation. E-mailed the company of the contact us address and received no response.”

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Posted 7 years ago

Hi Mike, thanks for your review. I have looked through my system and do not see any emails from you with questions. Please feel free to give us a call directly and ask for me. I'll be happy to answer any questions that you might have. Denny ~ Customer Service Manager

Posted 7 years ago

“When I first opened the web-page, there in bold type, was a notice that with the supplied code, I would receive free shipping on my order. I completed the ordering process but was never given the opportunity to enter the supplied code. Soooo.....I ended up paying $7.99 for shipping that was supposed to be free. Not Good.”

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Posted 7 years ago

Hi Tom, thanks for getting in touch. My apologies for any confusion, you can find that box when you first enter your shopping cart. It's underneath the list of parts that you have added to the cart. We have canceled the shipping charge off of your order and issued you a credit. Please feel free to call and ask for me if you have any problems with the website in the future. I'm happy to help. Denny ~ Sprinkler Supply Store

Posted 7 years ago

“Sprinkler controller I ordered came quickly and in good shape. Has to wait for local sprinkler company tech to install it which he completed about 30 minutes ago. All appears to be good, Will know for certain when/if performs according to how it was programmed. Saved me a significant amount of $$$ over purchasing it from local sprinkler company.”

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Posted 7 years ago

“The prices for the products that I purchased were very fair and the items arrived quickly. Overall I was very pleased with this transaction.”

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Posted 7 years ago

“Fast shipping, great product for the price. Will definitely buy from you again! Thanks”

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Posted 7 years ago

“Great selection and I appreciated how they shipped my in stock parts immediately!”

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Posted 7 years ago

“Got what I needed”

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Posted 7 years ago

“Very helpful staff. Order received super fast!! Thanks”

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Posted 7 years ago

“Exactly what I ordered and prompt delivery.”

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Posted 7 years ago

“My first attempt at a sprinkler system. After some research, decided that hunter pgp ultra popups were the way to go. Found the best price for them here at the Sprinkler supply store, with a set of nozzles included for each sprinkler. Shipping was fast, ordered them on a weekend, had them in hand by the next weekend so I could get started. Two minor complaints. Hunter claims to have a nozzle chart on their site to help in determining which nozzle you want to use. I could not find this chart despite a considerable amount of time wasted searching their site. That's not the Sprinkler supply store's fault, but if they have access to it, and threw a copy in with each order that included hunter pop ups, that would be fantastic. Also, I was disappointed to find out that the adjusting tool, and the little plastic piece to hold the pop up open while you install the nozzle were NOT included with the sprinklers. This was an oversight on my part. But had the shopping cart page pointed out those two little accessories, and the fact that they were not included, I would have gladly paid for them to be added to my order. As it is, if I want them now, I have to pay 8 bucks in shipping to get 2 bucks worth of tools. Not gonna happen, so I made do without. So, 4 out of 5. If I need any more sprinkler stuff, I will be back.”

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Posted 7 years ago

Hi Dan, thanks for all the great feedback. I'm passing this along to the web team for consideration for changes. The flow charts that you were looking for can be found here: https://www.hunterindustries.com/irrigation-product/rotors/pgp-ultra Just click the "Specs" link. Denny ~ Customer Service manager.

Posted 7 years ago

“The entire process was very easy. Good prices, with a coupon bonus, and quick delivery.”

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Posted 7 years ago

“Recently purchased 20 Hunter sprinklers to replace the ones installed by the homebuilder. The order came in on time and exactly as I ordered; despite some bad weather which delayed many shipping companies. Sprinkler Supply even emailed me to advise the delivery may be impacted by the transportation delays - good job!”

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Posted 7 years ago

“It was timely and a good product thank you Ken”

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Posted 7 years ago

“Found Hunter Sprinkler parts I needed. Fast delivery.”

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Posted 7 years ago

“It was Easy to find and order parts I needed. Delivery was prompt and accurate.”

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Posted 7 years ago

“Great selection. Easy to work with and very fast shipping! Definitely buy here!”

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Posted 7 years ago

“I was thrilled to be able to buy just the glass lenses for my HADCO CUL7 landscape lights at a great price. I'd contacted HADCO and discovered they now only sell the whole assembly (copper cap, lens and brass rings) and they are very expensive- not to mention a waste of resources as I only need the lenses. Because I was not familiar with the Sprinkler Store, I was worried that the product would not fit my lights or be of poor quality. However, I could not be happier! Thank you!”

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Posted 7 years ago

“Just the products I was looking for and the shipping was fast! I will definitely shop here again.”

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Posted 7 years ago

Sprinkler Supply Store is rated 4.7 based on 5,114 reviews