Sprinkler Supply Store Reviews

Name: Sprinkler Supply Store
Rating: 4.71

4.7 Rating 5,148 Reviews

94 %

of reviewers recommend Sprinkler Supply Store

4.7

Based on 5,148 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

231-486-5001

Email:

info@sprinklersupplystore.com

Location:

571 Blue Star Ct. Traverse City, MI 49685
USA

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Customer service is terrible. I called 5 times and sent 4 emails and never did get a reply back. Phone message says they will contact within 24 hours. It never happened.”

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Posted 3 years ago

“Bleaker valves were broken on one the replacement valve. Your guys are still packing the to loose.”

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Posted 3 years ago

“Was sent the wrong parts and it took a solid week for Sprinkler Supply Store to correct their mistake. It's odd that they sent all shipments, including the return of the wrong parts, via FedEx, but when it came to them correcting their mistake and trying to earn back some credibility, they sent the replacement parts via slow boat USPS. They were quick to acknowledge their mistake, but they failed to ship out replacements the same day. In summary, Sprinker Supply Store made an error, acknowledged it, but acted halfway helpless in trying to make it right. Couldn't ship out the replacements quickly and couldn't ship via FedEx. Poor!”

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Posted 3 years ago

Hi, thanks for the review. Our apologies that we weren't able to get this resolved for you in a more reasonable amount of time. Our shipping policy is to ship orders under 16oz via USPS. It did take a day for the replacement order to go out, and we perhaps naively trusted USPS to be able to deliver the package the 240 miles it needed to go to receive the package in their normal 1 day turnaround. We agree that 4 days shipping time is ridiculous.

Posted 3 years ago

“Unacceptable experience. I placed a very simple order of a single item, which should take no longer than few minutes to grab and throw in a box. The subtotal was less than $20 (which is a reasonable price), but I was then charged $12 to ship a small package that would have been $5 or less to ship myself. As I needed the parts quickly, I paid the premium only for my order to sit around for a few days before finally being shipped!”

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Posted 3 years ago

“Wrong item shipped, will need to return and find correct item”

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Posted 4 years ago

Hello, thanks for your review. Our apologies for the confusion. We're working on shipping out the correct product and will be sending a prepaid label to cover the cost of the return shipping for the incorrect product. Denny ~ Customer Service Manger

Posted 4 years ago

“Two addresses in system, literally shipped product in same week to two different addresses.”

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Posted 4 years ago

Yes, this is accurate, as this customer placed his first order with the billing and shipping addresses in the proper fields. They were switched around when he placed the second order. As we attempt to ship out orders as quickly as we can, the order was shipped before the customer contacted us to notify us of the error. We're not able to redirect a USPS order once it has gone out, but we've been attempting to work with the customer to see what we can do to resolve this order that was shipped to the address provided.

Posted 4 years ago

“Shipped wrong part.”

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Posted 4 years ago

“I ordered and paid for product over a month ago! It has not arrived. I have written twice trying to get item I need and order but never received. I am not happy with service to say the least.”

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Posted 4 years ago

Hi Elizabeth, apologies for any confusion, but it looks like we responded to both of your emails. You may want to check your spam folder to see if they're going there, as you also should have received an email verifying that the parts were backordered. They arrived on Friday and were shipped back out promptly and are expected to arrive this coming Thursday.

Posted 4 years ago

“Still haven’t received! Mailed out 4 Jan 2021”

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Posted 4 years ago

Hi, thanks for your review! Our apologies for the delay in your order, USPS is still experiencing delays in shipping even after the holidays. We're seeing a lot of delayed shipments, but they all seem to be arriving. Please contact us if the shipment hasn't arrived in the next few days and we can take a look at getting a new order out to you.

Posted 4 years ago

“Shipped Jan 9 Have not received still in transit. Not very happy”

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Posted 4 years ago

Hi John, apologies for the delay. All of the shipping companies have been occasionally experiencing delays since early in the holiday season. We've been shipping out orders as quickly as possible to offset the potential delays that some of our customers are experiencing, but we have little control once it leaves our loading dock. It looks like the shipment has reached your town, so you shouldn't have much longer to wait.

Posted 4 years ago

“I sent an email to customer service stating I needed to return this unit because it is not what I wanted; I have yet to hear back. So for that reason you get a poor rating.”

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Posted 4 years ago

“I purchased an item it was the wrong size I was told I could return it minus a restocking fee of 20% and I could not get a return label which meant I would also be responsible for the cost of shipping to return the item. The item I purchased was only 20$ but with a shipping fee of 17.95$ and the restocking fee it's really not worth it to send back.”

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Posted 4 years ago

“very poor customer service -- no communication --- the powers that be handling their online ordering---- will just cancel your order several days after you placed the order (paid ) **** no email -- no phone call-----nothing.”

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Posted 4 years ago

Hi Eric, thanks for the review. We emailed you yesterday morning at 11:05 am EST to notify you that the Hadco Photocell on your order had been discontinued and was out of stock and, as we are no longer able to source that part, we were promptly canceling your order. You might want to take a look in your spam folder. We'd be happy to forward over a screen shot if you'd like to see it. Apologies for any confusion.

Posted 4 years ago

“Hi, I have been trying to get a special Netafim Part since June. When I emailed Denny he was nice, but gave me the wrong part number. I spoke to someone in technical support at Netafim. The part I need is: 25AP21121-120 Red rings 1- 1 1/2 in LONG filter No replies to emails or phone calls since June. I would order from another company but need to use the return credit. When you order the wrong part they charge you a 25% restocking fee unless you accept a credit. Would love to get this resolved ASAP.”

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Posted 4 years ago

“Bad deal, I received the wrong items, emailed my problem and as yet have received no response. Looks like shipping error as my shipment had my order with correct items on paper included in box. When am I going to get a response?”

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Posted 4 years ago

Hi John, thanks for getting in touch. Your email arrived to us last night after hours. We're currently working through the day's emails and will respond to you and get your problem resolved by the end of the day. Apologies for the error on the order. Denny ~ Customer Service Manager

Posted 4 years ago

“It took forever to be delivered”

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Posted 4 years ago

“Took to long to ship. Tried to cancel too many hoops and then all of sudden it ships. Covid is no excuse last resort to use again”

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Posted 4 years ago

“Website would not process 15% new customer discount. I reached out for assistance but was told it must be my browser. Never did get a discount. Will not shop here again.”

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Posted 4 years ago

Hi Jeffrey, thanks for your review. Apologies for the confusion, - I just reread our email exchange and I hadn't realized that you had already placed your order when you had contacted us. I was trying to determine which browser you were using so that I could pass that info on to my tech team. I've gone ahead and issued you that 15% off. Again, my apologies for any confusion. Denny ~ Customer Service Manager

Posted 4 years ago

“I was NOT HAPPY because it was stated that I would receive my merchandise in 5-7 days and I received it in 12 days. NOT HAPPY”

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Posted 4 years ago

Thanks for your review. Our apologies if we weren't able to deliver your order in your anticipated time frame. I would appreciate it if you might be able to get back with me and let me know where you saw that order would arrive in 5-7 days. With all of the delays in the supply chain, our warehouses, and the shipping companies as a result of the pandemic, we've instructed our reps not to give solid arrival dates.

Posted 4 years ago

“Terrible service! They act bugged if you need help! Won’t go back! 👎”

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Posted 4 years ago

Hi, thanks for placing your review. We were able to find an order for you dating back to April, but weren't able to locate any communications from you in our system. We'd like to discuss your experience further if you'd be willing to get in touch. If so, please feel free to email or call using the contact info on our website. All the best. ~ Denny - Customer Service Manager.

Posted 4 years ago

Sprinkler Supply Store is rated 4.7 based on 5,148 reviews