Sprinkler Supply Store Reviews

Name: Sprinkler Supply Store
Rating: 4.71

4.7 Rating 5,107 Reviews

94 %

of reviewers recommend Sprinkler Supply Store

4.7

Based on 5,107 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

231-486-5001

Email:

info@sprinklersupplystore.com

Location:

571 Blue Star Ct. Traverse City, MI 49685
USA

Write Your review

Tell us how Sprinkler Supply Store made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Sprinkler Supply Store 5 star review on 30th October 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick action on my order, for a part that was hard to find.”

Helpful Report

Posted 3 years ago

“Its the only place I feel comfortable giving my whole order on a recording. It was perfect. One Item was not available but paid for and was shipped on its own. Job complete!”

Helpful Report

Posted 3 years ago

“I found what I was looking for in an efficient and easy to use manner on the Sprinkler supply website. The parts I ordered arrived in a very efficient manner. If I could change two things though it would be to apply an enhanced web page that was more intuitive to what is being selected. I ordered all the parts I thought I needed but am missing certain parts and ordered the wrong part in my order. An advanced analytical page may have helped me to understand (inherited a sprinkler system so no idea what I am doing) that the connector I ordered needs an additional piece to fit the sprinkler head I ordered. Additionally, I bought what I thought were the correct nozzles only to find that the nozzles I ordered are not the correct nozzles for the sprinkler heads I ordered. I tried to do research before ordering but I do not know what I don't know and would have appreciated a little more guidance from the site such as suggesting the adapter add on to fit my connector pipe to the sprinkler head or even having someone say "Hey, I see you bought these two new sprinkler heads but noticed the nozzles are for a different type, do you want to add or swap for the correct nozzels?" I will be ordering the pieces I need but overall project is delayed till I get everything I need, if the store was next door I am sure they would have been able to assist but life online is lacking a bit of service and knowledge that I know the employees at Sprinkler supply have in abundance. The other change would be to offer next day or express shipping. while my order arrived in good time I was nervous that it would not meet the time frame I needed. (I am replacing sprinklers at a weekend house on an island without roads or UPS delivery so aligning this to when I would be there to do the work was key)”

Helpful Report

Posted 3 years ago

“Excellent service and informative”

Helpful Report

Posted 3 years ago

“Everything went smoothly received produce I order very fast”

Helpful Report

Posted 3 years ago

“It took almost 6 months from order to shipping to get an o-ring for my system.”

Helpful Report

Posted 3 years ago

Hi James - thanks for your review. Yes, Dura parts, especially those that contain o-rings, have been extremely difficult to source. If you Google the term "Silicone Rubber Shortage," you'll see the basic reason for the delay. We're hopefully seeing what we think is a turnaround in that market, and we're hoping to be able to have those parts on a more regular basis moving forward.

Posted 3 years ago

“Had the product I wanted ordering on web was very easy and delivery was earlier then expected.”

Helpful Report

Posted 3 years ago

“It is so helpful to be able to find exactly what I need, when I need it, and have it delivered in a timely manner.”

Helpful Report

Posted 3 years ago

“Had a minor issue with product shipped, but it was corrected immediately. Always have what I need and great prices.”

Helpful Report

Posted 3 years ago

“This is a place where I can get anything for my sprinkler lawn where I can't find from other store.”

Helpful Report

Posted 3 years ago

“I HAVE NOT RECEIVED MY ORDER YET SO I CAN NOT REVIEW, 7 DAYS AND COUNTING”

Helpful Report

Posted 3 years ago

Hi Robert - thanks for your review - your order was shipped out in a timely manner, but the tracking is showing that it stopped moving on the 15th. As of yesterday (the 19th) there was a new hit on the tracking and it started moving again. It should be reaching you in the next couple of days. If it still hasn't arrived at that point, please get in touch with us directly via email and we'll take a look at getting new product out to you ASAP.

Posted 3 years ago

“Did what was promised and in a timely manner I disagree with UR flat rate shipping charge but it only benefits big users and becomes a problem when it is necessary 2 make 1 off purchases that need immediate attention”

Helpful Report

Posted 3 years ago

“Awesome web site you have to order parts, but have trouble track them, I got part of my shipment but still missing gages. If you can tell me how I can see where my order stands it would hlep me out very much, Tank you;”

Helpful Report

Posted 3 years ago

“Great company, with excellent selections. Products arrived quickly and correctly!”

Helpful Report

Posted 3 years ago

“I happened to discover this store just by chance and wish I had known about them a lot earlier. My first contact with the store was a phone call answered by Denny. Until then as far as I was concerned a sprinkler head, a sprinkler nozzle were just that, you seen one you seen them all. Throughout my reviewing their website literature, conversations and email there was absolutely no pressure to buy or steering towards any particular manufacturer or product. Browsing their website and talking to Denny was an education by itself and got to know that the "PROFESSIONAL" grade lawn sprinkler parts were indeed different from the ones we can buy at the local big box hardware stores. Based on the write-ups on their website and my conversations I decided to place my first order sight unseen of the actual products. Just from a skeptic point of view I compared my Consumer grade heads with the Professional grade and they ARE different. The seals are tighter, the springs are more uniform, the spray patterns are more uniform. A very well deserved FIVE STARS not just for the products they sell, but the excellent, knowledgeable, friendly customer service completely devoid of any sales pressure.”

Helpful Report

Posted 3 years ago

“Exact replacement. Back order delay but once shipped, got here quickly.”

Helpful Report

Posted 3 years ago

“great selection and customer service is beyond excellent.”

Helpful Report

Posted 3 years ago

“Products are exactly as advertised and the service is great👍”

Helpful Report

Posted 3 years ago

“Got what I was looking for, It was delivered on time, Just what I wanted AND they sent me a cool thank you message Thanks”

Helpful Report

Posted 3 years ago

“Service was great. Received exactly what I ordered.”

Helpful Report

Posted 3 years ago

Sprinkler Supply Store is rated 4.7 based on 5,107 reviews