Sprinkler Supply Store Reviews

Name: Sprinkler Supply Store
Rating: 4.71

4.7 Rating 5,111 Reviews

94 %

of reviewers recommend Sprinkler Supply Store

4.7

Based on 5,111 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

231-486-5001

Email:

info@sprinklersupplystore.com

Location:

571 Blue Star Ct. Traverse City, MI 49685
USA

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Sprinkler Supply Store 5 star review on 30th October 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am not a professional that installs yard irrigation system for a living. In fact, if it were not for COVID19 I probably would have hires someone to work on my lawn irrigation system rather than do it myself. The technology and nomenclature were foreign to me. Fortunately, after placing a number of inaccurate orders with other vendors I discovered Sprinkler Supply Store. I found their description of various materials and parts to be clear and easily understood. I like working with them because I know what I'm getting when I place an order.”

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Posted 4 years ago

“Good website - easy to use. Prompt delivery. Good packaging prevented shipping damage. Good follow through on shipping status.”

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Posted 4 years ago

“Glad you aggressively secured (back ordered) the 2 sprinklers you didn’t have in stock !!! Shows me a ton about satisfying a customer needs !!! Keep up the great attitude towards customer satisfaction !!!”

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Posted 4 years ago

“I was afraid when they said out of stock. I knew it would be a long shot since the head I neede and want was over 20 yrs old. But they came cane thru Thank You Guys.”

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Posted 4 years ago

“Order was filled correctly and without delay. Very easy to shop from home which is very important in the current environment. Will be using Sprinkler Supply Store for all my needed supplies in the future!”

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Posted 4 years ago

“Prices are good and shipping was prompt.”

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Posted 4 years ago

“Store is great, fast shipping and great products.”

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Posted 4 years ago

“Best prices, quick shipping, very satisfied”

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Posted 4 years ago

“I am so happy with the process of ordering products through the Sprinkler Supply Store! Three of my items were on back order (this is during the COVID-19 pandemic) and they were in continual communication with me regarding the items. I just felt completely confident in them! Sure enough, several days later I received an email letting me know the remaining items had been shipped. I would definitely order from the Sprinkler Supply Store again!”

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Posted 4 years ago

“Easy ordering and cost effective. Shipping cost was not excessive. Still competitive with other "free" shipping suppliers.”

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Posted 4 years ago

“Good experience”

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Posted 4 years ago

“Finally got everything shipped to me I would like it if you showed the shelf packages of what the quantities are of the parts that I ordered so I didn’t have to order them and you ripped bags open to for fill my order that would be very nice thank you”

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Posted 4 years ago

“Ordered two weeks ago, items still aren't here. :-(”

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Posted 4 years ago

“The new control box was easy to program and to install. Thank you for you prompt delivery.”

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Posted 4 years ago

“Good experience”

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Posted 4 years ago

“1) Proactively kept me up to regularly about order status (although only by email). 2) Phone support not available even during documented in business hours. 3) Unfortunately, I could have gotten the same item for $8 less and it would have arrive 8 days earlier. It just the other online supplier did not have the item in stock at the time I ordered from you and it subsequently became available from the other online supplier two days later. I wanted to support your smaller company, but it would be hard in the future with price and time to delivery more. Also return policy more expensive going with your company as I wouldn't have to pay return shipping fee with other company. 4) As of now, I have not receive my other from you (scheduled to arrive July 6, 2020). I would have received the item on June 28, 2020 from the other online company and would have ordered it June 22, 2020.”

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Posted 4 years ago

“Prices on product balanced out against Amazon Prime. Amazon cost more with free shipping and SSS was less cost plus shipping. Amazon is getting to much share. Buy from SSS”

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Posted 4 years ago

“Had what I needed at the best price!”

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Posted 4 years ago

“Prices were reasonable, shipping took longer than expected, but that can be explained due to COVID.”

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Posted 4 years ago

“I have an out of the box NON-working Irritrol TC-6EX-R 3 Emails & 3 Please help Phone message . No Response & No help.”

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Posted 4 years ago

Hi Patrick - we responded to your email about 11am this morning. Mondays are our busiest days due to all of the messages that we receive over the weekend, and there's generally no need to contact us more than once during the day. We do respond to all messages, it just sometimes takes a little time to get back with everyone. Please review our message back to you and let us know how you'd like to proceed. All the best, Denny ~ Customer Service Manager

Posted 4 years ago

Sprinkler Supply Store is rated 4.7 based on 5,111 reviews