Sprouts Farmers Market Reviews

Name: Sprouts Farmers Market
Rating: 2.36

2.4 Rating 252 Reviews

27 %

of reviewers recommend Sprouts Farmers Market

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2.4

Based on 252 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
On-time Delivery	Greater than 82%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.3 out of 5

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Anonymous

Anonymous // 01/01/2019

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“Sprouts, like many grocery stores, are phasing out good brand products in order to sell their own brand. Every thing I have tried of a Sprouts brand was so bad I ended up throwing it away. From chips, ketchup, milk, lemonade, broth, etc. Unless they stock better brands I won’t shop there anymore.”

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Posted 3 years ago

“I live within just a couple of miles from 3 sprouts stores and I shop at all of them, depends where I am at that point. Today I had to return 2 out of 7 items from vitamin department, 2 whey proteins. I still cannot believe that I got scolded today by elderly clerk Michael when I was returning items with the original receipt. He said that I did not buy at his store and I should be returning products at the store I have purchased, I explain to him that I shop at few different stores because they are within the same distance and I don't pay attention to my receipt where I have purchased. But I always do keep my receipt because I know that is the policy of any sprouts store to return vitamins/ supplements . The protein jars were completely full so he cannot accuse me of using it and returning/ even I know you can returned even if you used /, that was not the case, however he was continue preaching me that I should be returning at the store where I have purchased, I said I am very sorry but this is the first time I hear this new policy/ as far as I know Sprouts is corporately owned stores and not individually own stores/ and I've been shopping at Sprouts for many many years and I buy a lot of supplements every month, I do spend hundreds of dollars a month just on supplements. I stop replying to him but he was continue telling me that different stores carry different products, and I should be returning to the store I have purchased from. I still don't understand what does it have to do with the return because they will have to send it back to vendor anyway, what is his problem? Then he start circling and writing things on my original receipt, I'm going to include a copy of that so you could see; what is the reason of writing across of my original receipt all over the place and then circling at the bottom of the cashier from the original receipt? Michael has to go to anger management classes number one, number 2- customer service classes and many more, if he doesn't like to take returns then he should've referred me to a different cashier, he had no rights to scold me on the front of other customers, I feel that I was discriminated because I am a woman and I spoke with an accent that is why he picked at me for awhile. At the end he handed me a return receipt and I was still waiting for my original receipt as I still had 5 more items on my original receipt, then he handed the original receipt after I had asked and without saying thank you or have a nice rest of the day, nothing he just gave me a dirty look and I left the store.....”

Sprouts Farmers Market 1 star review on 4th June 2021

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Posted 3 years ago

“Went to Sprouts in Northgate, Colorado Springs. I normally don't leave reviews. But this particular Sprouts the customers were very inconsiderate and judgemental. Felt like i was'nt acknowledged. Felt the energy of hatred. Walked out feeling upset realizing the store was resonating so strongly in that energy. I'm sure its the employees overall. I will not be going back”

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Posted 3 years ago

“I sent the following letter to Sprout's CEO. I got a form letter back from customer service. I have supported Sprouts since 2007 when I lived in AZ. I was overjoyed when I moved to FL to find a Sprouts had just opened two miles from my new home, and I was saddened to discover when I recently moved to SC that the only Sprouts is an hour away from me in Greenville. Most of my grocery budget has been spent in your stores for all those years. As a nutritionist, I have literally done field trips in your store to teach clients how to make good food choices. Until now. I don’t wear a mask. Anywhere. I have not been turned away nor has anyone tried to force me to do so, including in your stores. However, when I went to your store in Greenville, I was informed that I could not shop in Sprouts without a mask despite my medical exemption. Your manager, Scott Mashburg, informed me that I had to leave the store immediately if I would not wear a mask on April 15, 2021 at 5:25PM. Despite my telling him I have a medical exemption. Despite me explaining I spend a great deal of money every month in Sprouts. Despite me describing I had driven an hour to shop there. The store was virtually empty (make note of the time of this fact). He gave me a handout from corporate stating the mask requirement because of “Sprout’s commitment to protecting everyone’s wellbeing”. He stated that this could be enforced because Sprouts is privately owned. Privately owned does not mean free rein to discriminate. Be advised that private business has a legal classification as a “public accommodation” according to federal law (Title III Reg 28 CFR 36.104). Federal law 28 CFR 36.202 prohibits denial of participation and equal access or exclusion from the same or equal service as others. Denying me entry, requiring me to be served outdoors, limiting me to home delivery, having someone choose my foods for me, or treating me any differently based on my appearance is also a violation of Title II, III, and VII of the US Civil Rights Act of 1967. US Title 42, Section 12101 states it is unlawful to deny entry to persons with disability or perceived medical conditions. This is also a violation of the American Disabilities Act, who have defined mask exemptions for various conditions and whose fines are steep. The First Amendment to the Constitution also protects my right to appear in a place of public accommodation without limitation. Add that the South Carolina constitution protects the same rights, and the fact that there is not even a mask mandate in this state just like Florida where I had no problem shopping in your stores mask free for the last year, and I believe you will understand that refusal to serve me constitutes unlawful discrimination and violates constitutional, federal, and state laws over and over again. I and all the people who stay away from your business because of this harassment HAVE THE LEGAL RIGHT TO ENTER, SHOP AND BE SERVED AT YOUR PLACE OF BUSINESS WITHOUT COVERING OUR FACES. We are protected by federal, state and constitutional law, and are not subject to the whims of business owners and politicians who would have us believe local mandates and private ownership supersede the law and inalienable rights. I am not happy that I must now support Jeff Bezos by health food shopping exclusively at Whole Foods (normally I would go to Sprouts first and then WF only if Sprouts did not have an item), but I shopped in his store just down the street from yours the same day with no mask and no harassment so I will pay more to be able to breathe while I shop for my food. I made other discoveries that day: I shopped at Publix (something I never did before as I relied on Sprouts to provide my needs) and found they have many of the items I would normally buy at Sprouts and some were even less expensive – again, mask free. And in conversation with other unmasked people in stores, I was given contact info for like-minded attorneys who despise businesses and politicians who are overstepping their bounds and are helping those who insist on preserving rights -- pro bono. It’s time that those of us who want to maintain the rights mentioned above scream as loudly as those who live in fear. Are you listening? Or will you watch your “team members” you claim to be protecting lose their jobs because you slowly go out of business (as evidenced by Scott’s own expressed concerns and an empty store at a time when people are looking for dinner items)? I am hoping you will instead focus on your true responsibility: providing excellent groceries at fair prices, great customer service, and employment for people who need it. If you want to wear a mask while you do that, we won’t ask you to remove it even though it covers your welcoming smile. It is each of our own responsibility and choice to protect our health in ways that really work for us. God bless America. Land of the free.”

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Posted 3 years ago

“Sprout employees are CONSISTENTLY the rudest and most unprofessional grocery store employees I have ever come across. Take the mask mandate, instead of politely asking people to wear a mask and professionally explaining store policy, these employees act as if they are the gestapo (due to their lack of achievement) and belligerently confront people. This causes a very hostile and prejudicial environment and perception. I recommend people shop elsewhere, even when this pandemic ends.”

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Posted 4 years ago

“I don't know if it's the particular store I shop at on Miller Road in Scottsdale, AZ..But I am sick to death of buying rancid nuts and seeds. I have made returns and told them about it only to see stuff still on the shelf. Do people not know what rancid is? How can they eat that? They mix up their salted and unsalted items too. One time I bought spoiled brats right out of their "fresh" meat case. Unreal! I though Sprouts was an upscale store...but...”

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Posted 4 years ago

“I couldn’t believe the rudeness I experienced in the Allen, Texas store this week. I have shopped there for the past year and like their selections but cannot tolerate rudeness and employees with an elitist attitude. Disappointing.........”

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Posted 4 years ago

“I frequent the Sprout’s in Sparks Nevada and have the pleasure of dealing with a kind hearted soul named Leo! My husband and I are grateful for his friendliness and his willingness to always help us. Thank you Leo! Sprout’s is blessed to have you as are we! 😊”

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Posted 4 years ago

“We used to shop at Sprouts several times a week. Little by little, we watched as the prices went up and the quality went down. Even the regular employees that we used to see - half the reason for shopping there! - started to leave, one by one. Now, the employees are cold, too busy to help, or just plain rude. After stopping in today (3/11/21) to but something quick for dinner, we had the unfortunate task of ordering from the meat counter: the unpleasant, uncaring, and genuinely unhappy lady behind the counter not only failed to listen to our simple request, but she was unfairly rude, unjustly curt, and unwilling to fulfill our order. My wife and I will NOT be shopping at the Surprise, AZ location again. This is quite sad, being that we have been shopping there since their opening.”

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Posted 4 years ago

“The people working there were very rude . To the point I had to walk out. It was not a pleasant experience . I will not now or later ever go back to a sprouts. It was the one on the I-10 in El Paso Texas.”

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Posted 4 years ago

“I had an experience yesterday at the location on 6300 Waverly Fort Worth, Tx. DFW has experienced an awful lot over the past week and I finally ventured out to replenish food. There are 2 doors and when I was walking in a young employee stopped me to inform me this is an exit. Mind you I was 2 steps from the actual store floor. I stated I was unaware by since I was there "are you saying I cannot enter but have to go back out into the cold snowy ground and go around?" She stated rudely yes I would. I told her that as long as I've shipped at Sprouts I've never experienced a rude employee like her which she shrugged her shoulders. I did go out and go into the other door but as I was there I thought how mean an unnecessary what she did was and chose to simply leave. I'm a senior and had it been clear off an entrance vs exit that would not have been a problem but with ice on the ground to be sent back out into a potentially dangerous situation was just uncalled for. No, I will not be able to shopping at this location again and I sure hope this is not the customer service experience that Sprouts is heading down. Unhappy grandma”

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Posted 4 years ago

“Sprouts, what happened to you? You used to be the go to store for produce. I hadn't been in a while and recently signed up for an account. Went to the Colfax store in Denver and discovered that the blueberries I purchased were soft and mealy. Returned them to the Wheatridge store and purchased strawberries instead. 50% were moldy and rotten. 3 days after my initial purchase at the Colfax store I discovered that the assortment of cherry tomatoes that I purchased had a major mold issue growing under the top layer. 3 different issues is more than coincidence. I call it poor quality control and I am disappointed in your company.”

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Posted 4 years ago

“As a former employee of 11 years, if you are considering working for Sprouts, do not apply for store#23 in Tucson, AZ. Management is dishonest and without integrity. The store manager and the produce manager are garbage human beings. Remember, at Sprouts, that the Human Resource department does not work for the employees. They work for the company. If you bring any complaints to there attention, be ready to have the tables turned and start looking for a new job. Do not work for a company that terminates an 11 year employee with a voice mail, and no explanation.”

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Posted 4 years ago

“We bought 3 gift certificates $100 each on December 9, 2020. I got charged right away. It's January 1st today - still no gift certificates! I called them twice! They finally emailed to my husband that supposely they mailed the certificates on the 23rd of December. It takes 2 days from Arizona to California to get them. My children still haven't got anything! I am going to dispute my money transaction with my bank on Monday. I want my money back!!!”

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Posted 4 years ago

“The staff is rude and inconsiderate and the main reason for that is because the business is run by bunch of stupid supervisors and managers (, btw with no management skills) that let them get away with their rudeness. I don't see how they can survive the competition with whole foods with their poor quality produce, horrible customer service, and unconscionable store policies designed just to benefit them.”

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Posted 4 years ago

“I ordered (3) $100 Gift Cards on DEC 9 for Christmas gifts They told me the Gift Cards would arrive in 7-10 days Today is DEC 30 I still don't have the cards BAH HUMBUG!!! Maybe they will arrive for New Years or Valentines gifts I GIVE UP”

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Posted 4 years ago

“Deeply disappointed! I ordered two gift cards online on Dec 9, they shipped on Dec 17th, today is 23 and I don't have it to give as a gift to a coworkers. They should invest the money from overpriced items to be more efficient and competent.”

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Posted 4 years ago

“As a customer of Sprouts I decided to order the prepared Thanksgiving Dinner for 4-6. We had the Beef, and four side dishes, plus bread rolls. It was just excellent, so much so that we are now ordering our Christmas Dinner from them. You couldn’t buy all that for $79 yourself. Well done as usual Sprouts. 👏👏👏”

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Posted 4 years ago

“I ordered groceries online. They made substitutions for something that they had in stock. When I went into the store the manager (Holly) gave me attitude and acted like I was in the wrong. She gave me attitude. The young man (cashier) apologized and I thanked him for his good customer service.”

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Posted 4 years ago

“Not shopping at Logan's landing or any other sprouts anymore. I used to shop 2- 3 times a week. After management being rude today,I'll stick with seed to table.”

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Posted 4 years ago

Sprouts Farmers Market is rated 2.4 based on 252 reviews