SSE Reviews

Name: SSE
Rating: 1.09

1.1 Rating 412 Reviews

2 %

of reviewers recommend SSE

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1.1

Based on 412 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5

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Kenny Gadd

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have been on my phone for two and a half hours and sse put me through to ova then ova put me through to sse this was done four times and no-one has helped me they are a disgrace they say they can't find my acc on ova or sse I am now reporting sse they owe me £150 and said they would send it and then said they were not there is a lot of people sick of sse they don't help an hour and a half waiting for someone to answer I phoned at 11 30 this morning and I'm still waiting”

Helpful Report

Posted 1 year ago

“Probably the worst energy provider. Their customer service is SHOCKING. I’ve been sent a gas and electric bill saying I’m in debt, however I have a smart meter and have never been a direct debit customer. Everytime I call up to enquire why I have been sent this bill they hang up the phone on me?”

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Posted 1 year ago

“Terrible company. Stay well away they are beyond disgusting!! They are literally a legalised MAFIA, the worst customer services I’ve ever had to deal with.”

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Posted 1 year ago

“Worst customer service I have ever had to deal with. Been a customer for several years no problems. Recently received a letter stating I owe them £825 in debt which they will begin taking at £28 a month. This confused me as I have only ever been a prepayment meter customer. I have never had an account that could go into debt in the first place. Definite error. Emailed their complaints team with all relevant details for ID and explained I am a disabled customer on benefits and have no means to call them as i can't afford credit at the moment. 4 days later a reply says I need to call in ty goodbye. Replied the obvious. 3 days later I'm asked to provide info for ID purposes ty goodbye. Replied with said info Again. 2 days later I'm asked for the info from the screens on my meter. No explanation of how to get them. 3 days later I'm told how and provide pics of those screens. A week passes so I email for an update and I'm told I need to call in because it does appear there is a debt on my meter.... Honestly. The worst. Company. Ever. I am sick of being fobbed off with a 1 sentence email so some overworked peon can say he actioned a complaint. I will be looking into legal action because this is honestly robbery. I'm being told "You owe us £825 But we don't know why. You have to call us to fix it" and good luck with that when it's a 30min call queue every damned time you manage to borrow a phone. Never been more infuriated by a company in 39 years on this planet.”

Helpful Report

Posted 1 year ago

“Poor service,staff refusing to let me speak to managers to deal with complicated issues they caused over meter numbers and accounts muddled when meter keeps going wrong .Even smart meter problems ,like others said your on the phone for over an hour or more in queues then the person who answers can't be bothered or gives that opinion and then besides your on wrong department tries they say to transfer you and phone goes dead ,end of call. This problem has been on going from July 2022 and still ongoing on and now I find out that even though my electricity account is PAYG by smart meter and I been topping up ,they now decided I owed them money for my electricity account and taken 200.00 from money they had on a different account I knew nothing about that had credit on it including my good will money ,luckily ombudsman are supporting me with this dreadful company. I have never had such a dreadful, unprofessional company ,I have use SSE for about 36 yrs ,nothing like this to the last year. I have requested a manager rings me to sort this out ,no call ,just cannot be bothered.Goverment needs to sort out these companies. The joining with OVO have made it even harder for customers and their staff from my evidence because they can't decide if your with sse or ovo when you ring up and your a bouncing between departments,no one accepting your account is with them. They need to get a grip of the company and treat their customers with respect and honesty”

Helpful Report

Posted 1 year ago

“Never in my life have I dealt with such a totally unprofessional company one hour minimum for someone to answer my calls then the person cannot understand me and I cannot understand them either passed on to another operator and another asked to hold then the phone goes dead, tried the uk call centre and again no one from the uk answered, had a bill saying I owed £894.13 then another to say I owed nothing then another to say I owed £675.86 all this knowing I have a prepaid meter with a key charged up at the post office honestly how hard can it be but because they don’t understand my language properly it is impossible, I am actively looking to move suppliers”

Helpful Report

Posted 1 year ago

“Overcharged for bill after moving home from pre-pay meter (£232), refused to let me pay at the time, didn't want to help at all and then took us to court with a £726 bill, which is now costing us £959 because the phone with photo evidence on got broken. They're customer services are bullies, unreasonable and miraculously everything you provide to them will 'disappear', so keep your records for a long long time as it might come back to haunt you”

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Posted 1 year ago

“SSE have been absolutely diabolical and I would urge anyone to avoid. I moved in to my new house in January and wanted to switch my energy from pay as you go meter to a standard direct debit tariff. 3 times now over a period of 4 months they have told me it would be switched over and it hasn’t been and nobody has offered me an explanation as to why. I have also waited in all day for an engineer to supposedly come out who never showed up. I have put multiple complaints in and yet nothing has been resolved. On two occasions I have been told a manager will ring me back and nobody ever has. Customer service is the worst I have ever known. I will be switching energy companies ASAP.”

Helpful Report

Posted 1 year ago

“3 days onhoing no gas because of card fail. Absolutely awful. Zero stars”

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Posted 1 year ago

“9 months of dispare after what should have been a simple problem. Ever after leaving on the 1st April for a better performing company still having problems with their accounts department They do not appear to have been informed that new smart meters were installed on the 17 th January and think that ex customers will willingly pay grossly over estimated bills. This is close to fraud”

Helpful Report

Posted 1 year ago

“Appalling, Incompetent, Beyond Belief...why is SSE still operating? They are chasing me for £297 for electricity at a property I vacated in December 2022. It's taken them 5 months to send out a final bill. I had a smart meter and yet the bill says estimated reading! I was £92 in credit at the point I left and have sent them a photo of that reading. I've asked for an explanation as to where this amount has come from as I was actually in credit and had the smartmeter installed for transparency and clarity. No use ringing them as the phone is not answered...you're in a queue and after 14 minutes you get disconnected. I ended up emailing them a complaint and got a long winded reply which made no sense. In the reply they then make reference to a much smaller figure (about £37) but don't make it clear if that's what they believe I owe. So I've written back asking for clarification and not had a reply in several weeks. In the meantime they continue to send me letters and emails demanding £297 and threatening formal action. Please be warned...do not sign up with SSE unless you're a glutton for punishment. The number of bad reviews here just shows my experience is not an isolated one.”

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Posted 1 year ago

“the quicker we as a british nation take these energy company;s and burn them to the ground ie guy fawkes style, the better,we should riot like france and burn this island down!!!”

Helpful Report

Posted 1 year ago

“We have through hell we have overcharged and tried multiple times to install a smart meter Total ignorance Avoid avoid avoid”

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Posted 1 year ago

“I’ve been calling SEE for 6 months to remove an extra meter, which is not used and for which I’m being charged for since i moved into the house! Apparently the date was arranged, but no one turned up! I took a day off from work to wait for an Engeneer. Every time I called, I was told that there are no available appointments and that they will get back to me. No one did so far! Absolutely appalling service! Customer Service lie to the customers to get them off the line! I understand that the company makes money from an extra standard chargers from unused meter. I asked SSE to put it in the email that an extra standard charge will be refunded. No email, total ignorance!”

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Posted 1 year ago

“AVOID AVOID AVOID absolutely useless ridiculous estimates,kept waiting on fone for 90 mins then cut off.”

Helpful Report

Posted 1 year ago

“Appalling customer service, blatantly lie, try to mislead, extort money for false readings based on 'non verified account data' , can't answer simple questions, hang up constantly.”

Helpful Report

Posted 1 year ago

“Terrible customer service waist of time👎”

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Posted 1 year ago

“Terrible customer service been fighting since 28th December 2022 for my UK government energy scheme!?”

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Posted 1 year ago

“Sse energy .the worst company in the UK..more like an organized crime network than an energy supplierm”

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Posted 1 year ago

“The world worst company, total ripoff and they never answer your legitimate complaints”

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Posted 1 year ago

SSE is rated 1.1 based on 412 reviews