SSE Reviews

Name: SSE
Rating: 1.09

1.1 Rating 411 Reviews

2 %

of reviewers recommend SSE

Company Reviews

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1.1

Based on 411 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5

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Kenny Gadd

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Totally incompetent. Had to call several times to close my account, stop my direct debit and submit final meter readings. Very long wait times and sent from team to team with nobody being able to help me with this simple task. Thought it was dealt with only to find out nothing had been done. Took me 2 months for them to close my account after I had moved out.”

Helpful Report

Posted 2 years ago

“Stay far far away.. Th8s company use be good over a decade a go.. now they have machines that rip you 9f and turn your credit to debt and after over a month of them blanking my calls and emails to fix it I had to contact the ombudsman who then contacted some unit who got hold of them. They then finally phoned asked for metre details rather than book a engineer too come out and fixed the machine said they'd send £30 credit to shop in zero transaction. But that it wouldn't be there till like 4hours later 7:30pm. Guess what went shop with card got back home put card in machine, to see theres NOTHING ON IT.. amd all the numbers they said to ring if the transaction didn't work have palmed me off!!! Can't wait to just get it through the ombudsman and be rid of them!! Check out their FB page to see how many others put through the same”

Helpful Report

Posted 2 years ago

“SHAME ON YOU SSE Vulnerable Mother & a 4 year old doesn't make the Priority List for a temporary connection while new connection being progressed at a cost to me of £7605 (Seven Thousand Six Hundred & Five) which I have paid SSE turn up on the Monday 15th November 2021 Disconnected Monday 15th November 2021 (same day) I paid £7605 for new connection 16th November 2021 once quote received SSE refuse to provide me with a temporary connection to see us through the winter, so no heating, no light, no cooker, no fridge, no freezer and the list goes on The well being of my whole household is at risk during this Winter as a new connection can take up to 8 weeks, possibly 12 weeks this time of year”

Helpful Report

Posted 2 years ago

“Totally incompetent system and people. I waisted several hours, begging them to finally close my account after I uploaded my meter readings online and contacted them several times, Why or why not upload them both (gas & electricity) meter readings they sent me just the gas invoice, which I settled it straight away, but contacting them 2 times, and waiting several times till I was connected to the right department, telling and retelling my story to the third person, finally (I don't know how) yesterday I manage to finally speak with someone, got the invoice, settled it, then today I got another invoice for £1.29... to be honest as (having smart meters) they were always sending me an estimate, not my accurate usage. When I contacted them regarding this I was told yes, I have smart meters but for any reason, they are not communicating with their system... I'm extremely happy I get rid of them, and I honestly hope I will never ever have to be their customer as their system, their staff, their customer service representatives are totally equal to 0 (yes zero). As yesterday I succeeded to close my account (finally) getting my last invoice and settling it, today I got a call from a "manager" the lady leaving me a voice message asking me to call them back, which when did so (following the menus, making sure I choose the right one) was informed by the system that I cannot leave feedback either because I choose to not leave feedback, either I already left one... So so many wasted hours from my life... They just simply never showed that they care at least a little bit about me, not even when I informed them that I'm a key worker... left 1 star because unfortunately, it's not possible to leave 0...”

Helpful Report

Posted 2 years ago

“Only selected 1 as there isn't a lower option, contacted them on several occasions to change the date of my direct debit because i get paid on a different day every month, and i don't want to miss a payment, to be told i can't amend the date and have to wait till the payment fails. This will cancel the dd their end and i can reset it, when i contact to reset it they say because it cancelled their end it looks as though i have refused to pay and they won't reset it. Because they have refused to reset it multiple times i have now accrued a debt which means i can't pay in full which is the only option they will give me. I have now gone to the ombudsman.”

Helpful Report

Posted 2 years ago

“Terrible company they say I used 372 pounds of gas in 27 days .they can't grasp simple Maths .when I told the rep that my smart meter showed £223:used since April. Which includes the 372 she couldn't understand the simple concept. That it was wrong .They won't let you take the complaint to a manager. Please for your own sanity avoid”

Helpful Report

Posted 2 years ago

“Waiting time is way too long to get in touch with the customer service. Same waiting time between services, the line cut once for no reason. The second time, I was given a phone number which is no longer in use, and transferred to that same number (I've had to queue up again from there). I am now in the queue for the 3rd time and have been waiting for another 10 minutes, which I suspect will double or triple if it's like the previous two times. The fact that this has to be dealt with on work days and working hours only (Mon-Fri 9am-5pm) makes it even less convenient, for the majority of the population, as you can't even consider resolving your issue quickly over your lunch break because of that queuing time. I have also attempted email queries a few times - I am still waiting for an answer on one of my queries from a couple of months ago, and had to wait a few weeks for a previous query, only to receive a pre-saved template answer which did not help resolving my issue.”

Helpful Report

Posted 2 years ago

“Keep away from this Company, they will overcharge you a lot, then when you think to close your account, they will charge you fees that not even exist. they are from another World!!!!! I give one star because there is not option for - 5. Rubbish Company.”

Helpful Report

Posted 2 years ago

“Im just trying to get a smart meter installed. Online chat can't do it and calling is a futile waste of time waiting for a long time. When it used to be SSE pre OVO then it was great. Now its rubbish. Will probably have to suffer going back to brush gas now.”

Helpful Report

Posted 2 years ago

“Don’t trust this company we have pay as you go account we’d this company we more out from this address in 2019 we keep reserving bills we close account same day .”

Helpful Report

Posted 2 years ago

“Appalling service, 30 mins on hold, person didn’t listen to me, transferred to another person who must have been at home because I could here them washing up but never picked up. Don’t use them.”

Helpful Report

Posted 2 years ago

“Terrible customer service of the phone. As one example, I waited 22 minutes to be connected. Then, the SSE person's system had a problem and I was transferred. I was then provided misinformation about the money owing on my bill. When I made this issue aware to the representative, they transferred me to another sister company. The representative informed me my account was with SSE and transferred me back, at which point I was dis-connected. I start all over again, and have been waiting 22 minutes! The worst service over the phone I have ever experienced.”

Helpful Report

Posted 2 years ago

“If I could give -5 stars I would, 1 star is far too kind for this absolutely AWFUL company. Strongly recommend avoiding them at all costs. Incorrectly charged me for 12 months, built up a huge bill and then decided to fully charge me randomly. leaving me in substantial amount of debt, then 10 phone calls later and hours worth of waiting, I get told it’s all my fault and that they are being generous by giving me £30 towards my large debt…. Even though they got the fixed tariff wrong, awful customer service, never dealt with anyone so rude and considering I’m in customer service myself I would never dream of speaking to people like they do. Left them as quick as I could.”

Helpful Report

Posted 2 years ago

“WORST COMPANY EVER 4 MONTHS WAIT FOR WIFI! THEN THEY CAME OUT AND "REPAIRED IT " SUPRISE 2 DAYS LATER NO WI FI! CUSTOMER SERVICE IS SOO BAD I GET MORE FROM INFO A POST! HAD TO GIVE 1 STAR ... DONT EVEN DESERVE THAT !”

Helpful Report

Posted 2 years ago

“Sorry I have given this company 1 star just to give it a review but if I had an option it would have been zero. This company is a joke and in my experience have no customer service skills whatsoever after waiting over 3hours this morning and over 11/2 hours this afternoon I still have not spoken to anyone in customer service this is a joke and so frustrating I could have thrown my phone off the wall. That lady that keeps on saying we are busy at the moment giving good customer service is so frustrating.”

Helpful Report

Posted 2 years ago

“Easy the worst company ever! Why do you leave customers on the phone allday and I mean allday over and over again! You have left me with no electricity on 3 separate occasions wen I ring your so called customer service thay never know wot to do, so guess wot yes thay just hang up🤔.”

Helpful Report

Posted 2 years ago

“AVOID AT ALL COSTS!!! SSE when they were just that were great but since becoming part of OVO their customer service has gone straight down the toilet! Left us in debt AND BLAMED US FOR MESSING PAYMENTS UP!!!! Been trying to speak with someone now for 2 days and they keep hanging up the call on me - fuming doesnt cut it right now”

Helpful Report

Posted 2 years ago

“Very incompetent company who estimate bills. All they are into is their money. Luckily I'm ditching them when I move Home later this month as they are a terrible provider. They don't care about customers. They just estimate behind their PCs when the smart meter is supposed to resolve this sort of trouble. It didnt resolve and when I spoke to a manager, he wasn't helpful, he kept me on the phone for an hour with no resolution.”

Helpful Report

Posted 2 years ago

“The worst company I have ever ever dealt with, affecting my mental health. Complicated case but have had an ongoing complaint with them for months, they keep changing the person dealing with it, saying they will call at a particular time and don't, and then call when I am at work once then close the case as I 'didn't pick up', meanwhile saying I owe them £8k and getting threatening letters even though they have admitted it is their fault initially and I don't owe this. They should be shut down. On hold to them now as we speak....”

Helpful Report

Posted 2 years ago

“Worst customer service by far. All I need to do is make a payment and change the name on the property I've moved into. Been transferred around by incompetent agents and put on hold for atleast 2 hours !! to no result. Might have to look out on options for other energy firms.”

Helpful Report

Posted 2 years ago

SSE is rated 1.1 based on 411 reviews