Starfire Direct Reviews

Name: Starfire Direct
Address: 42168 Remington Avenue, 42168 Remington Avenue, California
Rating: 4.37

4.4 Rating 1,620 Reviews

83 %

of reviewers recommend Starfire Direct

4.4

Based on 1,620 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

866-578-8538

Email:

info@starfiredirect.com

Location:

42168 Remington Avenue,
42168 Remington Avenue
California
92590

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Starfire Direct 5 star review on 8th January 2024

128

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Unacceptable”

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Posted 5 years ago

“Good fallow up! Thank you”

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Posted 5 years ago

“Thank you for sending out my samples to me, they will be a great help in my decision for which color and size I would want to order. You were very quick on shipping them to me and I REALLY appreciate that. thanks again Debbie The products are of a high quality and I believe that they will serve the purpose well.”

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Posted 5 years ago

“Received product in a timely fashion. It was exactly as described.”

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Posted 5 years ago

“Kept me posted on status and very quick turnaround Had part in couple of days”

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Posted 5 years ago

“Satisfied with purchase.”

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Posted 5 years ago

“Great material - prompt shipping - very satisfied.”

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Posted 5 years ago

“It is a high quality product that was very easy to install.”

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Posted 5 years ago

“The customer service was exceptional. The phone representative was a pleasure to work with and helped me get answers to questions. I appreciated the order being taken over the phone.”

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Posted 5 years ago

“Excellent!!!”

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Posted 5 years ago

“Pleased with quality of product, staff very friendly and would recommend to others.”

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Posted 5 years ago

“Product will not arrive by the time I needed it since you didn’t give any other shipping options, took a couple days to ship and use the horrible FedEx.”

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Posted 5 years ago

Mr. Thompson, Thank you for your review and your order, and we apologize you won't have your order as fast as you would've liked it. Your order was placed on Monday and shipped on Wednesday via FedEx which is what is stated on our website. We're in California and you're in Tennessee, so that is going to take longer to arrive than if we were a bit closer. If customers call us to place their order and request expedited shipping, we can certainly provide other shipping options. But since you placed your order online, we only have one simple shipping rule setup. Although we're disappointed that our posted lead time and customer service is only worth a 2 star review to you, I'm sure you'll be satisfied with the quality of our burner and fire glass overall. Thanks again for your order! Kind Regards, Starfire Direct

Posted 5 years ago

“Simple and paying through Amazon makes my purchase secure”

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Posted 5 years ago

“The firepit kit we ordered came with the wrong size valve and lines for a 48” firepit. Really unhappy that this kit is set up for failure. There is no way for the tiny gas lines to be able to feed the insert.”

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Posted 5 years ago

Matt, The valve and flex lines are sized properly for the 42" ring that was provided. The flex lines that were provided are the largest CSA approved "whistle free" flex lines available. The only CSA approved flex lines larger than this are not "whistle free". We assemble many fire pits using these same fire pits with great success. It's possible that if you're getting a small flame, the gas line itself is undersized. But if you're not satisfied with the connection kit that was listed with this burner kit, we can certainly exchange the key valve for the 3/4" key valve. It may help a little. https://starfiredirect.com/collections/fittings-parts/products/starfire-designs-straight-decorative-gas-key-valve-kit?variant=29535244025942 Please let us know what you would like to do.

Posted 5 years ago

“Great prices!”

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Posted 5 years ago

“Beautiful glass for my fire pit! I chose the Cobalt, Pacific Blue and Azuria (teal) reflective fire diamonds. Love them! The color really stands out when flame backlights them because of the larger size. Starfire's site was easy to use, smooth purchase, delivered on time and great price. Would definitely recommend this product.”

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Posted 5 years ago

“I want to thank your rep. The lazy Susan did not fit exactly; however, by reworking the mounting brackets, we were able to make it fit like a glove. Thanks again.”

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Posted 5 years ago

“very”

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Posted 5 years ago

“Our firepit cover came damaged. I responded with an email but have yet to hear anything back. It cost $500 and I’d never buy from Starfire again based on the lack of response. And, while ordering, there was a free gift option which did not work online and kept trying to charge me for the gift. While the service person online solved the problem, it took longer to receive the invoice and I had to go back online and re-enter the entire order.”

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Posted 5 years ago

Mr. Bates, Thank you for your review. I'm sorry that you had problems with your order. I see that a case was made on 8/26 and you are working with our customer service department to solve this shipping damage problem. Although we take great care to package products in a way that can prevent shipping damage, shipping carriers can be rough on packages and damage can occur regardless of these efforts. I'm sure you know this, and we appreciate your patience in this matter. We will do our best to help solve this. Thanks!

Posted 5 years ago

“I haven’t received my logs yet but the ordering process was easy and very descriptive to make our decision on what we needed. Thanks”

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Posted 5 years ago

Starfire Direct is rated 4.4 based on 1,620 reviews