Starfire Direct Reviews

Name: Starfire Direct
Address: 42168 Remington Avenue, 42168 Remington Avenue, California
Rating: 4.37

4.4 Rating 1,620 Reviews

83 %

of reviewers recommend Starfire Direct

4.4

Based on 1,620 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

866-578-8538

Email:

info@starfiredirect.com

Location:

42168 Remington Avenue,
42168 Remington Avenue
California
92590

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Starfire Direct 5 star review on 8th January 2024

128

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good selection of products. Received my shipment promptly. Thanks.”

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Posted 4 years ago

“Service was fast and they kept me up to date on product delivery. The product was exactly as described. I will not hesitate to use them again.”

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Posted 4 years ago

“The burner I purchased was perfect! Great workmanship and very attractive. Thanks!”

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Posted 4 years ago

“Looks Great, got here fast!!!!”

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Posted 4 years ago

“Beautiful glass. Fast delivery. 😆👍”

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Posted 4 years ago

“Fast delivery and perfect product”

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Posted 4 years ago

“This is my second order! Website is easy to navigate & the tool to calculate how much glass is needed is wonderful & accurate! One of my boxes came short glass & with one phone call they had someone on it to get the allotted amount to me! Customer service is amazing & the warehouse called as well & were so genuine in wanting to fix the issue. I am thoroughly impressed; I’m already brainstorming on where else I can put more stuff from here! Ten out of five stars! -Devan”

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Posted 4 years ago

“Starfire direct was great to work with. Very professional company and sells great products!!”

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Posted 4 years ago

“This was exactly what we needed”

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Posted 4 years ago

“Staff was always very helpful with my order and with shipping questions!”

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Posted 4 years ago

“Terrible experience. See my yelp review and numerous emails about the complete lack of service and communication.”

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Posted 4 years ago

“Quick shipping and beautiful glass product.”

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Posted 4 years ago

“When I had trouble placing my order, due to the device I was using, I picked up the phone and called. Surprisingly, to me, the call was quickly answered by a live person who was able to immediately help me. We discussed options, he answered all my questions about the fire glass, and issued my order. I had tried to get information from other vendors of fire glass, but Starfire Direct was the only live help I was able to get. So you are winners in my book. Thank you for excellent service.”

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Posted 4 years ago

“So far we have not received this product that was going to ship in may . Covid is obvious but all our communication has been us to you . Sadly when things happen -and they do —the customer shouldn’t need to hunt around for the answers or wonder when why and what. [thats my personal belief] people have been wonderful when approached and polite but the fact is we have got many stories and many apologies but no-one has been forward in telling us whats happening. The shipping was explained but I had to make 2 calls to get the tracking and the answers I needed. So far this has been a frighting way to spend up for quality. My request to forward our 15% off on next order was all but ignored.sadly I will call the shipper who may be more forthright with information on when and where and how. Sorry this is so negative [im generally not this person] but I think in this case you have rightly earned this.”

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Posted 4 years ago

“Our order was missing the ignition pin and starter button for the fire ring. And we do not have a ship date on when we will get it. Mitchell did a good job on the order but does not have a commit date on when we will get the parts to complete our kit.”

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Posted 4 years ago

“Product had to be shipped twice. 1st time damages and missing parts, 2nd time parts still missing, had to go buy parts at store. Communication was poor - I would not purchase again from you.”

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Posted 4 years ago

“Great customer service with quick responses and high patience levels”

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Posted 4 years ago

“Terrible service unfriendly staff I had to call the manufacturer direct This company has terrible communication skills very unprofessional the only time they had any sort of friendliness was when you placed the order Don’t expect much from this company”

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Posted 4 years ago

“Absolutely phenomenal Exceptional and informative staff, very helpful and always available to answer questions, easy order process, reasonable and competitive pricing, and quick delivery. I wish every company I did business with was this great. Thanks again, and once this insane heat stops, we will finally enjoy our firepit! Cheers.”

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Posted 4 years ago

“Beautiful product and shipping was quick! And thank you for the free gift!!!”

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Posted 4 years ago

Starfire Direct is rated 4.4 based on 1,620 reviews