Starfire Direct Reviews

Name: Starfire Direct
Address: 42168 Remington Avenue, 42168 Remington Avenue, California
Rating: 4.37

4.4 Rating 1,620 Reviews

83 %

of reviewers recommend Starfire Direct

4.4

Based on 1,620 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

866-578-8538

Email:

info@starfiredirect.com

Location:

42168 Remington Avenue,
42168 Remington Avenue
California
92590

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Starfire Direct 5 star review on 8th January 2024

128

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Product was shipped fast. Followed video for install of h burner and it was was to install. Love the glass! It makes the fireplace look fabulous!”

Starfire Direct 5 star review on 9th March 2022

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Posted 2 years ago

“Eventhough I had purchased my beautiful fire pit with hidden propane tank a while ago, I hadn’t used it much (Covid gathering restrictions). But the flame had always been very low - not the robust flame on their website. So I decided to call customer service. Ady Kings was my contact and he couldn’t have been nicer and more patient. After sending him videos, he sent out a new part. When that didn’t work, he sent out another, all free of charge. The second part did the trick! Now I have the beautiful, glowing fire pit that was intended to be.”

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Posted 2 years ago

“Anxiously waiting to get it installed”

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Posted 2 years ago

“Great response time to my sample request.Looking to making product purchase.”

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Posted 2 years ago

“Very professional, returned phone calls promptly priced fairly excellent quality”

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Posted 2 years ago

“Great Quality and shipped faster then I thought thank you”

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Posted 2 years ago

“With all of the current supply chain issues, we were holding our breath on delivery - but they under promised and overdelivered. We got our copper water bowls almost a week after placing the order and I've got to say that they are more beautiful in person than in the photos. Mari helped us every step of the way and was the consummate professional.”

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Posted 2 years ago

“very disappointed. my order still has not arrived and nobody returns my emails.”

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Posted 2 years ago

“Ordered through the website and that was really easy. I got a notification when the order shipped and got what I ordered. Got everything quicker than expected.”

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Posted 2 years ago

“The delivery address I gave was a PO Box. They shipped my order Fedex, who do not ship to PO Boxes. Called FedEx to give them my physical addreas and was tols the vender is the only one who can change the delivery address. So I had to call Starfire customer service to get them to make the change. I hope this lets me get my order.”

Helpful Report

Posted 2 years ago

Hello Thomas, We received your support request and worked with FedEx right away to change the delivery address to your physical address as requested. Your tracking shows it will be delivered today. We appreciate your business and hope that the order process and reacting to your issue shows a 5 star service. Thank you again, Starfire Direct

Posted 2 years ago

“Order # 2057297 I was disappointed to learn that my purchase of a Rectangular Drop-In Pan with Match Lit Kit - 18" x 6" cannot be returned because it is a custom built item. This product is a standard item listed on Starfire's website, which I purchased without any alteration/customization. It's been my experience that online ordering sites, like Starfire, go out of their way to accept returns since they know it brings them into compatibility with brick and mortar stores (which I can visit several within a 20 mile radius of my home).”

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Posted 2 years ago

“Excellent product, excellent customer service Would definately order again”

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Posted 2 years ago

“Very pleased with my order. Fast shipping and beautiful colors. Will order again.”

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Posted 2 years ago

“Delighted with my stones, your service and found the website functional. Thanks”

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Posted 2 years ago

“Had a little problem with the delivery but other than that everything else seemed to work out.”

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Posted 2 years ago

“I DID NOT RECEIVE THE GRILLE”

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Posted 2 years ago

“Great customer support.”

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Posted 2 years ago

“Our concrete table arrived broken, and they have ordered a new one for us. The replacement process wasn’t as easy as wished it to be, but we are happy now that it looks like it is taken care of.”

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Posted 2 years ago

“Great quality product. Called customer service to check on order. They we're very helpful and professional. I will order from again and would highly recommend.”

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Posted 2 years ago

“Excellent quality! Fast shipping! Exactly what I was looking for! Install was easy and the fire output is spot on. Highly recommended.”

Starfire Direct 5 star review on 17th February 2022

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Posted 2 years ago

Thank you so much the kind words Andrew. Your installation looks warm and beautiful. We appreciate your business and hope to help you again in the future.

Posted 2 years ago

Starfire Direct is rated 4.4 based on 1,620 reviews