Starfire Direct Reviews

Name: Starfire Direct
Address: 42168 Remington Avenue, 42168 Remington Avenue, California
Rating: 4.37

4.4 Rating 1,620 Reviews

83 %

of reviewers recommend Starfire Direct

4.4

Based on 1,620 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

866-578-8538

Email:

info@starfiredirect.com

Location:

42168 Remington Avenue,
42168 Remington Avenue
California
92590

Write Your review

Tell us how Starfire Direct made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Starfire Direct 5 star review on 8th January 2024

128

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fast fast delivery. Thank you!”

Helpful Report

Posted 4 years ago

“Great produces, information and service”

Helpful Report

Posted 4 years ago

“You were out of my first choice so I had to wait or make an alternate choice . Other than that, everything wasgreat”

Helpful Report

Posted 4 years ago

“We had an awesome salesperson, Steven, who went above and beyond to meet our needs. Once we receive our order we’ ll be more than happy to give our opinion. Steven gets 5 stars on excellent! Looking forward to our fire pit purchase! J&S”

Helpful Report

Posted 4 years ago

“The product description was accurate and the photos were quite helpful. The package was delivered quickly!”

Helpful Report

Posted 4 years ago

“Great product, delivered as expected..”

Helpful Report

Posted 4 years ago

“Have used Starfire for our project for years now, always awesome service!!”

Helpful Report

Posted 4 years ago

“You opened CASE 3931 but still haven’t sent return instructions!”

Helpful Report

Posted 4 years ago

“Easy process, prompt delivery and a good product”

Helpful Report

Posted 4 years ago

“Personally iam giving Starfire direct 5 stars on customer service. This company was there if l needed help a employee by the name Steven help on the pipe size I was using and on lava rock questions I needed answers on best of all was the shipping was fast no freight damage and my diy kit the burner 24inch and the flat pan 30inch and the push button ignitor was what I needed for my first ever diy firepit at 65 year old any one I feel can do this project .Starfire direct will be there to answer any questions I personally was given this help”

Helpful Report

Posted 4 years ago

“Our expectations were exceeded. The fire pit we ordered was even more substantial than anticipated, and was easy to assemble and learn to operate. It is beautiful and functional. We only wish it were available in a slightly larger size!”

Helpful Report

Posted 4 years ago

“Trisha was very helpful and knowledgeable Excellent job Trisha!”

Helpful Report

Posted 4 years ago

“I have not received my order yet, but the guy I talked to on the phone was very nice and helpful. Hope to do lots of business with you folks!”

Helpful Report

Posted 4 years ago

“Got exactly what I expected”

Helpful Report

Posted 4 years ago

“I ordered lava rocks that were supposed to be between four and 6 inches in size these things are almost equivalent to a bag you would buy at Home Depot to go ln a grill very disappointing somebody’s tape measure is broke.”

Helpful Report

Posted 4 years ago

“Great list of products. The pricing and shipping are a little high compared to Amazon.”

Helpful Report

Posted 4 years ago

“Easy to navigate website - looking forward to seeing the product I ordered”

Helpful Report

Posted 4 years ago

“I received exactly what I ordered and expected within days. I realized I needed more fire rock. I called and Tricia looked at the order, got the dimensions of my fireplace and told me exactly how much I needed and was sure to order the same color. Excellent service!”

Helpful Report

Posted 4 years ago

“I ordered MEDIUM lava rock for my firepit. I received very small broken up pieces and lava dust. Cannot use. I wanted MEDIUM lava rock 2-3 inches in size BLACK.”

Helpful Report

Posted 4 years ago

“Very prompt in shipping! Kept me updated on when it was shipped and who would be delivering, etc.”

Helpful Report

Posted 4 years ago

Starfire Direct is rated 4.4 based on 1,620 reviews