Starfire Direct Reviews

Name: Starfire Direct
Address: 42168 Remington Avenue, 42168 Remington Avenue, California
Rating: 4.37

4.4 Rating 1,620 Reviews

83 %

of reviewers recommend Starfire Direct

4.4

Based on 1,620 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

866-578-8538

Email:

info@starfiredirect.com

Location:

42168 Remington Avenue,
42168 Remington Avenue
California
92590

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Starfire Direct 5 star review on 8th January 2024

128

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Product was what the advertisement showed.”

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Posted 4 years ago

“Smooth transaction, easy to assemble, quick delivery. Thank you”

Starfire Direct 5 star review on 21st May 2020

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Posted 4 years ago

“The fire table is nice and was in good condition upon delivery, although the delivery service left it outside in the rain and drove off quickly. The customer service of these delivery services is poor. The unit required some assembly but it was not too difficult. The instructions could have been a little more detailed. The copper wire connection was not explained rather there is a simple picture of it so I missed that the first go-around. All in all it was pretty straight forward though. I feel like the table is priced high for what it is since it a pretty simple setup. The flame does put out great heat and is plenty high though. If the unit holds up in the conditions for several years it will be worth the money, but if it doesn't hold up I would not spend that much again. Finally, the communication from the company was excellent. Shipping was slightly delayed due to the Coronavirus but they communicated very well. Thank you for that.”

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Posted 4 years ago

“Nice color and quality!!! Needed to refresh our backyard fire pit. Love the big chunky diamonds, they really sparkle !”

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Posted 4 years ago

“Good customer service”

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Posted 4 years ago

“great product & great service!”

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Posted 4 years ago

“thank you! appreciate the expedited shipping after brief processing delay. that’s top notch professionalism.”

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Posted 4 years ago

“The brilliance and sparkle this fire glass added to our fireplace is amazing. The aqua color was the perfect Southwest accent. Compliments galore and friends wanting to do fire glass in their fire places after seeing ours. The customer service was excellent. Our sincere thanks.”

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Posted 4 years ago

“Tricia was so kind and helpful to us while building our fire pit. She guided us on what to buy to complete our gas fire pit. We had many questions and she was so patient with us to answer each one. Very happy with our finished product and we are so glad we had her help.”

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Posted 4 years ago

“I was not sure exactly what to buy as I spoke to a knowledgeable representative that walked me through everything and then referred me to a very informative video which allowed me the knowledge to purchase the correct supplies”

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Posted 4 years ago

“Great service! Very helpful and courteous”

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Posted 4 years ago

“It’s been awhile and still haven’t received my purchase? Communication has been ok but could be more informative as far as updates.”

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Posted 4 years ago

“Works great. Arrived quickly”

Starfire Direct 5 star review on 17th May 2020

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Posted 4 years ago

“Great selection, time for delivery was a little longer than expected but quality of product, packing and communication was wonderful. Perhaps I have been spoiled by the speed of Amazon, which is a behemoth and does not always treat it's employees the best so....I will up my review to EXCELLENT. Because all said and done, the service, product, packaging and selection were marvelous. I would suggest them for sure to any friends looking for fire stones or fireplace products!!”

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Posted 4 years ago

“So far the process has been good. The sales individual was a as also very good, Steve Kinsey”

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Posted 4 years ago

“ABSOLUTELY LOVE YOUR PRODUCT! My firepit is beautiful! THANK YOU!”

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Posted 4 years ago

“As advertised and came in perfect condition. It adds a real depth to my fireplace, especially when I have a fire going.”

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Posted 4 years ago

“The samples worked out beautifully. As all of them were Gorgeous but then we got to see which when work the best for our place so happy with what we decided.”

Starfire Direct 5 star review on 15th May 2020

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Posted 4 years ago

“StarFire direct kept me up-to-date on my delivery. In which I was very impressed”

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Posted 4 years ago

“I”

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Posted 4 years ago

Starfire Direct is rated 4.4 based on 1,620 reviews