Starfire Direct Reviews

4.4 Rating 1,620 Reviews

83 %

of reviewers recommend Starfire Direct

4.4

Based on 1,620 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

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I want to order a fire table but have a propane gas line plumbed to where I will be setting the table. Is it easy to plumb and can you get fire table without propane bottle rack and access door?

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Asked by Ron Mitchell (2 years ago)

Hello Ron, I hope this message finds you well and safe. Yes! We sell many fire tables that can accommodate a Propane Gas Hardline connection. Feel free to call our sales line, (866) 578-5838, or send myself an email directly. I would be happy to assist you in finding a compatible fire table. Steven Kinsey Sales Manager

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Answered by Steven Kinsey (Sales Manager) (2 years ago)

How many pounds does an average gas fireplace use to cover all around logs?

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Asked by Hilary (2 years ago)

Is there a real flame firebox size 31x24?

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Asked by Andrew Homiak (2 years ago)

What product can you recommend for and outdoor fireplace set up?

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Asked by Tu Pham (3 years ago)

We have a few options for outdoor fireplaces you can view online here: https://starfiredirect.com/collections/outdoor-fireplaces Or you can give our sales team a call and tell us what you're looking for. We'd be happy to see what other options are available to you.

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Answered by (3 years ago)

I have a question as to the validity of the Grand Effects statement that their Fire Bowls with the electronic ignition satisfy the 2017 NEC 680.22(B)(7) and can be placed closer than 5' from the water of a swimming pool, this section clearly states that the "Low-Voltage Gas-Fired Luminaires" ignitor cannot be grounded in order to be placed within 5' of the pool water and their wiring diagram and ignitor are very clearly "grounded". Can someone please clear this up to me. Thanks

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Asked by Howard DeLuca (5 years ago)

The Grand Effects systems statement is correct, in that it can be used within 5' of a pool. The "ignitor" itself is not grounded, per the NEC code. However, the burner system is. So the diagram you are seeing is to connect the ground to the burner system, not the ignitor itself. This complies and satisfies the NEC code. I hope this answers your question. One word of caution is to make sure that when you order your burner systems, you clarify the location of the fire features so we can make sure that your burner is properly made. We still offer 24v systems to the majority of customers for fire pits that are further away from a water source than 5', so it is helpful to us if we know where your fire feature is going PRIOR to placing the order to avoid any possible mix up. Let us know if we can be of further assistance, we look forward to working with you on your project! Jonathan Starfire Direct

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Answered by Jonathan (5 years ago)