Starfire Direct Reviews

Name: Starfire Direct
Address: 42168 Remington Avenue, 42168 Remington Avenue, California
Rating: 4.37

4.4 Rating 1,620 Reviews

83 %

of reviewers recommend Starfire Direct

4.4

Based on 1,620 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

866-578-8538

Email:

info@starfiredirect.com

Location:

42168 Remington Avenue,
42168 Remington Avenue
California
92590

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Starfire Direct 5 star review on 8th January 2024

128

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Product is nice, however it took months to get everything. Even when I pointed out I was missing part of my order, which took months to come in, they said it will take even more time to get my product in. They said another month: The poor shipping and extended time for delivery made this experience less than desirable. I wouldn’t buy from here again.”

Helpful Report

Posted 4 years ago

Jennifer, Our apologies for the delays. This year has been incredibly busy for us and our suppliers with everyone being home and fixing up their yards. In addition, lead times have greatly increased due to COVID shutdowns. This particular fire pit is shipped directly from the manufacturer and we have no control over their inventory, and lead times are whatever they provide us. We know how frustrating it can be to wait as long as you had to, so for that, we are truly sorry. We do hope you give us another shot in the future once both us and our suppliers have worked through these supply chain issues. We do appreciate your business and hope you enjoy your new fire pit for many years to come. Starfire Direct

Posted 4 years ago

“So far so good! Just waiting for product due to come this week. I was well informed during the process.”

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Posted 4 years ago

“Easy order placement, helpful customer service through live chat, fast shipment!”

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Posted 4 years ago

“Stephen was extremely helpful in fulfilling my order and expediting delivery. My contractor was impressed. Thank you!”

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Posted 4 years ago

“Talked to Mitchell ,he was very helpful regarding issue with ignitor on firepit! Thank you and keep up the good work!”

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Posted 4 years ago

“Nice product. I wish they were a little smaller for our application, but that’s unique to us. They arrived as advertised.”

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Posted 4 years ago

“Knowledgeable service and quick delivery with COVID hindrances unavoidable.”

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Posted 4 years ago

“Table was not the quality we expected and we have not yet received the cover we ordered....”

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Posted 4 years ago

“They are perfect”

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Posted 4 years ago

“Did not rate you till I see how you handle this, you shipped my part to the wrong address, send me another one,overnight because I need it. I didn't screw up, someone else did! Notified you 24hrs ago, and have not received a reply yet! I would love to give you an excellent rating !!!!! Kary McClain, 763 Summit Way, Blairsville, GA. 30512 706 455 8575”

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Posted 4 years ago

“Very professional. Keeping me updated often on status of order. One item received and one item on the way. First item was what was ordered and in good shape.”

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Posted 4 years ago

“Very Courteous and it was a pleasure doing business with them”

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Posted 4 years ago

“One of the worst online shopping experiences I've ever had. Total incompetence no follow-up and misleading customers is no way to do business.”

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Posted 4 years ago

“Met all expectations”

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Posted 4 years ago

“Sasha was extremely helpful in making my selection and the great pricing made is an easy purchase. Highly recommended.”

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Posted 4 years ago

“Great service- quick shipping and great product”

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Posted 4 years ago

“Love these beads! They reflect the light and make the fire pit look beautiful.”

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Posted 4 years ago

“Delivery was prompt and the glass looks great.”

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Posted 4 years ago

“Xxxxxxxxxx”

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Posted 4 years ago

“the worst experience ever...blaming COVID for their shortfalls lack of transparency and absolutely no communication or an update. No transparency and no executive oversight on orders .. We have been waiting on a gas fire pit for over 3 months. And every reply back either via e-mail and or verbal was “I DINT KNOW WHAT TO TELL YOU SIR” no approximation or a solid ETA .. Its like a black hole … The project we intended to finish in the summer is now dragging – Home owner absolutely livid… A disaster of a company to work with …. If there are negative starts to give I would have awarded them”

Helpful Report

Posted 4 years ago

Starfire Direct is rated 4.4 based on 1,620 reviews