Staysure Reviews

Name: Staysure
Rating: 4.48

4.5 Rating 1,629 Reviews

89 %

of reviewers recommend Staysure

Company Reviews

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Metrics

4.5

Based on 1,629 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

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Staysure 5 star review on 15th April 2025

Howard

Staysure 1 star review on 26th November 2024

S Wilks

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had my holiday cancelled due to Covid and they refused to refund any of the money. Would only offer a £13.51 refund or 20% towards another quote in the future. It was the First and Last time I use your company, I basically paid you for nothing. I did forward this to Ombudsman and it seems you have the letter of the law on your side...Well Done!”

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Posted 3 years ago

“My advice would be to stay well clear of Staysure as they cannot be trusted to pay out. Terrible experience, they changed the goal posts after purchase. We got our money back via credit card company in the end. Will never buy a Staysure policy again.”

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Posted 4 years ago

“This a great story Ok my mum of 81 took out insurance with this company back last year when COVID hit we asked for a refund or part refund they said no we could extend the cover but no refund then this year in the middle of a Covid 19 They took at 236 ish pounds from my mothers card when challenged on this they said it’s automatically renewed well it would be as most of the people they insure are older so when asked for complete refund they said no we will only refund the money less 25 pounds charge we accepted this filled in form and waited 14 days they say it will take after this period I phone them and was told they would do a bank transfer however it will take 15 working days to do I ask to speak to a manager and was told someone will call you back within 3 working days then he said but the manager has said he will only tell me what the customer service guy had said so basically no point in him phoning me he said I have said I will write about this on every social media site I can find until they return my poor mums money so please be careful if your older parents or family are thinking of using this company as they are awful”

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Posted 4 years ago

“When I did not renew my policy I was telephoned by staysure and offered a deferred policy which they implied would be a lot cheaper than taking out a new one. It was mentioned if I later found out i did not need it I could get a refund but it was not made clear that had to be within 14 days. When I asked for a refund which was after 14days I was only offered a voucher against future insurance which I have no need for. Totally conned by high pressure sales”

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Posted 4 years ago

“I booked travel insurance for a trip to Argentina and paid my money on 4th March 2020. Argentina closed its borders on the 14th March and BA cancelled my flight. Staysure basically told me I took out insurance during the pandemic so would not pay out. I entered a contract with the on the 4th, they took my money knowing they would not be honouring the cover.. Shame on you”

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Posted 4 years ago

“Mum took out a annual travel policy last November, unable to travel since March she was refused a pro-rata refund or extension of her policy, £400 down the drain for a oap.”

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Posted 4 years ago

“I have tried to contact this company about my travel insurance for several weeks, they respond to emails with a standard mail saying they will be in touch with 48 hours, you never hear from them again, you can't speak to them on the phone, it just rings and rings then goes dead. Their chatroom offers you a phone call back but they never ring. They say and I believe them that they are very busy because of the coronavirus, so why make promises to respond if they have as far as I can see no intention of engaging with customers. If there was an option to rate this company as a zero I would but unfortunately 1 star is the lowest rating Steer clear of themif you want decent customer service”

Helpful Report

Posted 5 years ago

“Took travel insurance for trip April 2020 which was cancelled for Corvid19. Told I could rebook for up to 13 months but when tried to put in dates for 12 months later was told the 13 months was from the date of purchasing the policy. From total of £295 cost for cover I am refunded a voucher for £98.00 with an explanation that cancelled cover ran from booking in February had cost approximately £200. An absolute rip off. A company which helps themselves, not their victims!”

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Posted 5 years ago

“Despicable service from dishonourable people. My mother was diagnosed with terminal cancer after taking a policy out. She had to cancel her holiday to undergo treatment and submitted a claim. Staysure spent 5 months trying to dismiss the claim on the grounds of a pre-existing condition requesting medical history 6 months prior to taking the insurance out. Still requesting further information whilst she was on her death bed. My mother sadly passed away on the 22nd July, her claim on a paltry £500 policy with £85 excess was dismissed. Please don't give these scumbags a 5* review based on how good they are at taking your money, should you ever need to make a claim you will be sorely disappointed. They will undoubtedly refer you to an obscure technicality in their T & C's and fight tooth and nail to defend their position. They have no intention of paying out any claim...it's your fault unless you are prepared to spend 6 months+ to prove otherwise. Absolute despicable bunch of cowboys.”

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Posted 5 years ago

“Too expensive”

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Posted 6 years ago

“Poor comunication”

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Posted 7 years ago

Staysure is rated 4.5 based on 1,629 reviews