Staysure Reviews

Name: Staysure
Rating: 4.39

4.4 Rating 1,079 Reviews

87 %

of reviewers recommend Staysure

Company Reviews

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4.4

Based on 1,079 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had to make a change to our renewal policy. No bother at all via the website which is so easy to follow. A simple transaction. Well done Surestart.”

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Posted 7 months ago

“Quite easy to use the website however, I found it frustrating to fully review my quotes, nevertheless, I managed and bought a policy. I must add that the policy I purchased was excellent value and the best I could find on line. I did not buy the basic policy as the comprehensive policy suited me better”

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Posted 7 months ago

“Very helpful and reasonably priced”

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Posted 7 months ago

“All good great service,ongoing customer,”

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Posted 7 months ago

“Despite having a completely new condition a few weeks after paying for the policy. I was told not able to claim for cancellation under ANY circumstances. What makes it worse is that I didn't have to have any treatment and doctor said I was fit to travel. But staysure also said they would not accept claims for any pre-existing conditions so basically the policy was not worth having. Saving grace is that after I was told I could not get any money back for cancelling the policy A more helpful lady got me a third back. Sorry cant remember your name.”

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Posted 7 months ago

“Their exact words : "Because you have two minor procedures outstanding, we cannot cover your pre-existing medical conditions. Let us know as soon as one procedure has been signed off, and we will then cover pre-existing conditions, if you're only waiting for one procedure." The following week, after one procedure signed off ..."No we can't cover pre-existing conditions until all procedures are signed off."”

Helpful Report

Posted 7 months ago

“Do not use! I took out annual travel insurance 2 years ago. I declared all pre-existing conditions (all minor). I was recently incidentally diagnosed with a gall bladder polyp, non serious and no symptoms and have letter from Doctor stating I am fit to travel. I wasn't booked to go away and wasn't making a claim But I rang Staysure to make them aware of this condition (as this particular condition couldn't be reported online) and I was told that Staysure, not only wouldn't cover this condition , despite advertising that they cover Gall bladder conditions but additionally they would now no longer cover my previous declared conditions (one of which is mild glaucoma! ) for which I had been charged an additional £90.”

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Posted 7 months ago

“Staysure are only interested in taking your money we made a claim for cancellation claim total was £726.00 they deducted The amount of £258.00 which left us with £468.00 RIP off company I am contacting Trading Standards to complain, stay away from this company at all costs. The forms are a nightmare to complete. Ian Hardy”

Helpful Report

Posted 7 months ago

“Great price, three years in a row.”

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Posted 8 months ago

“I had a heart attack November 2023 before I was due to travel in mid December. Staysure would no longer cover me . Thus I had to shift the booking I had. Rebook Travel insurance with another company completely rebook a new travel trip to visit family over Christmas. I spent 4 thousands on this. The claims department run by an external company called Davies refuse the claim I have to go back to Staysure and the best I can hope for is a refund of the remaining time I had on the policy. Avoid Staysure extremely dishonest as they hide behind their policy wording. All I can say thankful I did not have heart attack abroad as in all honesty I feel Staysure would not have honoured the policy at all. DISGUSTING COMPANY.”

Helpful Report

Posted 8 months ago

“Beware if you are using STAYSURE TRAVEL INSURANCE even though the policy summary they send out does not exclude motorcycles over 125cc, the fine print in the policy document under Sports and Activities does and apparently even if you are not taking part in a Motorcycle Sport it excludes you. I found this out the hard way in 2022 I was involved in an accident in the Nederlands and needed to get an ambulance transport from a Dutch hospital to my local hospital, but when my friends tried to arrange this Staysure basically said tough and quoted page 45 of their policy document. This left my 94 year old mother and pensioner brother rushing around trying to raise the £6500 needed to pay for the ambulance. I notice they have been advertising a lot on facebook as the company you can trust don't believe it”

Helpful Report

Posted 8 months ago

“Dreadful company to deal with. Paid almost £600 for insurance and the level of insurance we thought we had was not what I was told.”

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Posted 8 months ago

“Total waste of time, absolute rubbish!”

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Posted 8 months ago

“When I took out my annual policy renewal, I had a couple of outstanding tests (beyond my included conditions). So they said I would not have cover for the current conditions until I called them back to provide the results for these tests. I have just made that call, with the results, which took quite a bit of chat back and forth to obtain the clarity that Staysure needed. There is no way that I could have completed this correctly “on line”, as it was very difficult with someone to talk to. Eventually we came to the end of the call and I was then told I needed to pay another £25+. I was a little shocked at this point, but it broke down to just over £10 to add back my original listed conditions (I was not told when I originally renewed the policy that this cost had been “removed”), but the really galling part was that I had to pay a £15 admin charge because I had called them to make the changes !! Firstly, as I said before, there is no way that I could have completed this correctly “on line”, as I would have got something wrong and secondly they had told me to call back once I had the results of my tests. So I am really disappointed in the way that Staysure have handled this whole issue ….”

Helpful Report

Posted 8 months ago

“I phoned today to inform them that my husband has cancer and was about to start chemo. We are not planning on submitting a claim or cancelling a holiday - I was just informing them of a change in medical condition. There was no empathy, he never said he was sorry to hear that (the normal response). Told me the underwriters wouldn’t cover his condition so I could have my money back. What’s the point of having insurance?”

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Posted 8 months ago

“It is about time this shambles of a company was investigated by Trading Standards. Their claims process is a nightmare, most complex claim form ever, all just to put barrier after barrier in place so people will not give up. If you download their paper claim form then you are expected to send all original documents, no photo copies! yes, we know why....so they are easily "lost" by the sham of a claim company Davis, of course separate from Staysure so they can wash their hands of claims. Well Staysure you are in for a shock, expect thorough investigation of all your rip off practices.”

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Posted 9 months ago

“ROY I SPENT A WEEK IN HERAKLION HOSPITAL IN CRETE LAST SEPTEMBER WITH HEART FAILURE.STAYSURE WERE USELESS MY DAUGHTER HAD TO DO ALL THE WORK FROM THIS COUNTRY.”

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Posted 9 months ago

“I was left in a hospital abroad for 3 days waiting for an operation while the handling company and the hospital argued over non payment of outstanding bills. Phone Staysure in the uk and they don’t want to know because it’s been handed over to the handling company. Eventually the op is done but the nightmare doesn’t end there, I have to source a wheelchair myself find clinics to change dressings every other day which has to be paid on the spot. On returning home tried to claim expenses and the online claim form is so complicated and confusing you need a PHD to understand and being in my sixties had to give up. Staysure were no help said the form had to be completed on line and they refused to help me go through it, so I ended up nearly £1500 out of pocket.”

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Posted 9 months ago

“They are a joke , after appx 1 hour , I told the lady in the South African call centre to forget it and I would go to the medical centre and pay for injury myself . I think they achieved what they set out to do , barrier after barrier until you think just forget it . DONT TRUST THIS COMPANY”

Helpful Report

Posted 9 months ago

“Woman was trying to over charge for baggage then instead accused me of being to drunk to get on my flight ( hadn't drank ). Staysure covered 490 of my extra costs between taxis, a night at another hotel and a new flight no problem at all. I will use them every time now”

Helpful Report

Posted 11 months ago

Staysure is rated 4.4 based on 1,079 reviews