Staysure Reviews

Name: Staysure
Rating: 4.39

4.4 Rating 1,079 Reviews

87 %

of reviewers recommend Staysure

Company Reviews

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4.4

Based on 1,079 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Found them easy to deal with”

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Posted 3 years ago

“Have been with Staysure a number of years. having tried others and found them the best of the bunch”

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Posted 3 years ago

“I had my holiday cancelled due to Covid and they refused to refund any of the money. Would only offer a £13.51 refund or 20% towards another quote in the future. It was the First and Last time I use your company, I basically paid you for nothing. I did forward this to Ombudsman and it seems you have the letter of the law on your side...Well Done!”

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Posted 3 years ago

“My advice would be to stay well clear of Staysure as they cannot be trusted to pay out. Terrible experience, they changed the goal posts after purchase. We got our money back via credit card company in the end. Will never buy a Staysure policy again.”

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Posted 4 years ago

“This a great story Ok my mum of 81 took out insurance with this company back last year when COVID hit we asked for a refund or part refund they said no we could extend the cover but no refund then this year in the middle of a Covid 19 They took at 236 ish pounds from my mothers card when challenged on this they said it’s automatically renewed well it would be as most of the people they insure are older so when asked for complete refund they said no we will only refund the money less 25 pounds charge we accepted this filled in form and waited 14 days they say it will take after this period I phone them and was told they would do a bank transfer however it will take 15 working days to do I ask to speak to a manager and was told someone will call you back within 3 working days then he said but the manager has said he will only tell me what the customer service guy had said so basically no point in him phoning me he said I have said I will write about this on every social media site I can find until they return my poor mums money so please be careful if your older parents or family are thinking of using this company as they are awful”

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Posted 4 years ago

“Great company very competitive prices for the level of cover they offer, Agents are always lovely to deal with and very knowledgeable and always find out what I want to know if they don’t know of the top of their head”

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Posted 4 years ago

“When I did not renew my policy I was telephoned by staysure and offered a deferred policy which they implied would be a lot cheaper than taking out a new one. It was mentioned if I later found out i did not need it I could get a refund but it was not made clear that had to be within 14 days. When I asked for a refund which was after 14days I was only offered a voucher against future insurance which I have no need for. Totally conned by high pressure sales”

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Posted 4 years ago

“I booked travel insurance for a trip to Argentina and paid my money on 4th March 2020. Argentina closed its borders on the 14th March and BA cancelled my flight. Staysure basically told me I took out insurance during the pandemic so would not pay out. I entered a contract with the on the 4th, they took my money knowing they would not be honouring the cover.. Shame on you”

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Posted 4 years ago

“Mum took out a annual travel policy last November, unable to travel since March she was refused a pro-rata refund or extension of her policy, £400 down the drain for a oap.”

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Posted 4 years ago

“Slow at everything. Don’t answer the phone, even after 45 mins on hold. 8 weeks to get back to you if you complain. It seems they do everything to avoid helping you, even when you are stranded overseas. I just think it’s really poor. Even taking into account the Covid-19 situation. Can’t think of anything good to say about this company.”

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Posted 4 years ago

“My parents at the ages of 75 & 74 had decided they probably wouldnt travel abroad again as my dad had COPD, heart failure and the list goes on and on and knew travel insurance would be costly. They eventually decided to obrain a quote and Staysure provided them with a quote they could manage despite it being over £1000 which to my parents is a lit of money. They signed up for the policy in Jan 2020 but cover was not starting until March 28th 2020. Sadly the Coronavirus then took hold of the world and my mum and dad decided that they would mist likely not be up to travelling until many many months after its all over with as the risks are just too high for my dad. They spoke to Staysure and were originally told they could not have a refund as it was outside the 14 day cooling off period from purchase date. When my parents explained that the policy wasnt due to start until 28/3/20 they eventually agreed to extend the policy out for 2 months. My parents again explained that as Coronoavirus would be around for longer than that and they would not feel safe to travel, combined with the fact my dad is getting older and weaker with time. The lady they spoke to then had a word with her manager who has agreed a full refund. What a result!!! £1000 is a lot of money to my parents so we cannot praise the fact Staysure have given this back to them enough. Thank you”

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Posted 4 years ago

“I have tried to contact this company about my travel insurance for several weeks, they respond to emails with a standard mail saying they will be in touch with 48 hours, you never hear from them again, you can't speak to them on the phone, it just rings and rings then goes dead. Their chatroom offers you a phone call back but they never ring. They say and I believe them that they are very busy because of the coronavirus, so why make promises to respond if they have as far as I can see no intention of engaging with customers. If there was an option to rate this company as a zero I would but unfortunately 1 star is the lowest rating Steer clear of themif you want decent customer service”

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Posted 4 years ago

“Took travel insurance for trip April 2020 which was cancelled for Corvid19. Told I could rebook for up to 13 months but when tried to put in dates for 12 months later was told the 13 months was from the date of purchasing the policy. From total of £295 cost for cover I am refunded a voucher for £98.00 with an explanation that cancelled cover ran from booking in February had cost approximately £200. An absolute rip off. A company which helps themselves, not their victims!”

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Posted 4 years ago

“Despicable service from dishonourable people. My mother was diagnosed with terminal cancer after taking a policy out. She had to cancel her holiday to undergo treatment and submitted a claim. Staysure spent 5 months trying to dismiss the claim on the grounds of a pre-existing condition requesting medical history 6 months prior to taking the insurance out. Still requesting further information whilst she was on her death bed. My mother sadly passed away on the 22nd July, her claim on a paltry £500 policy with £85 excess was dismissed. Please don't give these scumbags a 5* review based on how good they are at taking your money, should you ever need to make a claim you will be sorely disappointed. They will undoubtedly refer you to an obscure technicality in their T & C's and fight tooth and nail to defend their position. They have no intention of paying out any claim...it's your fault unless you are prepared to spend 6 months+ to prove otherwise. Absolute despicable bunch of cowboys.”

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Posted 5 years ago

“Too expensive”

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Posted 5 years ago

“We have taken out travel insurance for years with Staysure and have always found them excellent. The staff have always been so helpful and accommodating. Although we have never needed to make a claim they are so flexible when discussing health issues. We are both in our late 70s and th are able to take long holidays with great peace of mind and confidence. Special thanks to LESLEY. She has handled our queries with great patience and understanding”

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Posted 6 years ago

“They did not make me happy...sent numerous emails but did not answer mine or telephone as arranged”

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Posted 6 years ago

“Excellent customer service”

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Posted 6 years ago

“Poor comunication”

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Posted 7 years ago

Staysure is rated 4.4 based on 1,079 reviews