Staysure Reviews

Name: Staysure
Rating: 4.39

4.4 Rating 1,079 Reviews

87 %

of reviewers recommend Staysure

Company Reviews

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Metrics

4.4

Based on 1,079 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Staysure is easy to arrange & I have found that it covers everything I need, including fly/cruise/fly holidays. I retired to Spain, many years ago, & Staysure is great for my type of insurance. I have recommended it to my friends 👍🏼”

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Posted 3 years ago

“We’ve had a fabulous service with you for many years keep it going”

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Posted 3 years ago

“I am always very satisfied with the response to any query I may have”

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Posted 3 years ago

“Excellent company, no problems in dealing with claims very efficiently.”

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Posted 3 years ago

“Very straightforward purchase process online. We recently bought a single trip policy with cruise cover that was at a very competitive price.”

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Posted 3 years ago

“Bought insurance a few days ago, once i reviewed the docs when they were sent to me , I had to add some information that was missing. Called all the numbers they have, No answer even after waiting for up to 30 minutes. I’m travelling in 2 days and not sure if I’m covered as they will not allow me to speak with them, they will not email back despite several emails from me, the sales lady i did manage to speak to was also shocked how they are not answering call even from her, internally. I was told to just keep trying, it is a busy period for the insurers as COVID rules relax but absolutely no excuse to ignore existing customers and not reply to emails”

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Posted 3 years ago

“My current annual insurance finished on the 30th Sept, we are hoping to be away,so I asked for an early cost for the next year.so that I could renew early. Was told that was not possible, he said why don't you ring from abroad 3 weeks before the 30th and we can give you a price.!!!!!! Not very helpfull, may look for a new insurance company. You find out the good ones when you have a claim or a problem and how it's handled.”

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Posted 3 years ago

“I have insured with Stasure for years and feel supported when travelling especially in these challenging times. I take out an annual policy and last time they gave me 15 months for the price of 12 because we could not use due to Covid. I will be renewing in November for another 12 months. Peace of mind that we can book our holidays without having to sort out insurance.”

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Posted 3 years ago

“Was on the phone for over an hour this morning so e mailed for someone to call me back. Pleased to say had a call this afternoon. Too much info on the phone before getting to speak to someone. Have now sorted out the problem.”

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Posted 3 years ago

“Paid out on claim when we were unable to travel because of health reasons.”

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Posted 3 years ago

“We have used Staysure for many years and they have always been most helpful. When we missed our flight to Phuket due to severe flooding in Cumbria a few years ago they dealt with our claim speedily and edficiently. We are very satisfied customers.”

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Posted 3 years ago

“probably not the cheapest insurance. But feel secure for most situations with the plan I have. call centre staff very good and helpfull. get regular email updates and info. Six months cover added to my policy due to covid restrictions. Feels like quality solid products”

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Posted 3 years ago

“No problem when I made a claim in Corfu Have used them for annual policies for quite a number of years, no problems!”

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Posted 3 years ago

“Had to add to a medical option.I was dealt with quickly , efficiently ,and only had a £10 admin fee. Problem is I cannot print off my new policy copy.”

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Posted 3 years ago

“I booked and paid over £500 travel insurance in January 2020, eight months before I was going to Canada in September of that year. I didnt cancel until August of that year only to find that Staysure would only refund me a £36 voucher to be used against another trip within the next two years. Even though I had said I wanted the policy to start at the time I was going on my trip. My recommendation to anyone getting travel insurance is to wait until at least three weeks before you go and hope everything will be alright.”

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Posted 3 years ago

“I'm 81yrs and have been with Staysure for a number of years. They always give a good deal and, although I haven't had to make a claim yet, have confidence that they will look after me. I recommend Staysure for your Travel Insurance with confindence!”

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Posted 3 years ago

“Excellent ins for the price”

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Posted 3 years ago

“I had a claim whilst on a ship. I was landed in Spain and they took care of and paid for everything. I have nothing to say but good things the way my Partner and I were treated”

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Posted 3 years ago

“We have had annual travel insurance with Staysure for many years and find that their cover, which includes pre-existing medical conditions, is excellent and offered at a very fair price! In addition they have provided us with extended cover due to the Corona virus pandemic.”

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Posted 3 years ago

“Good customer service with excellent Covid19 cover.”

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Posted 3 years ago

Staysure is rated 4.4 based on 1,079 reviews