Stein Mart Reviews

Name: Stein Mart
Rating: 1.44

1.4 Rating 286 Reviews

9 %

of reviewers recommend Stein Mart

Company Reviews

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Metrics

1.4

Based on 286 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	Greater than 78%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Stein Mart 1 star review on 27th June 2022

Kim Lahr

Stein Mart 1 star review on 9th December 2021

Anonymous

Stein Mart 1 star review on 30th August 2021

Stein Mart 1 star review on 28th August 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“4-word summary: DO NOT ORDER ONLINE I purchased six quilts online (two vanilla ice Windsor Paisley Stitched twin quilts, two grey Anderson Geo Paisley twin quilts, and two grey Anderson Geo Paisley full quilts). Overall, the items were fine for the price. However, one quilt (Windsor Paisley) came with a mar that I noticed the moment I started to unpackage it. The mar was dark and the fabric looked worn in that spot. The vanilla ice color is also more of a cream than the picture. Of the two quilts packed as "full," one was actually a twin. Both of these items were probably previously returned items. Also, the Geo Paisley twin quilts have not arrived despite being expected 2 days ago. I don't think they've even been shipped because I have not been given a tracking #. I asked if I could return or exchange the damaged item. Here is the email response I received: "Please accept our apologies as we are unable to facilitate exchanges through our online store. However, you may return your item(s) in accordance with our return policy for a credit to your original form of payment. You are also welcome to make your return in any Stein Mart store. You will need to place a new order to receive the size or color you need." I will have to make a special two-hour trip to return all items (after the twin quilts arrive). Also, I tried to leave a fair review (3 of 5 stars) online but was told the page no longer existed each time I tried to submit a review. It may be a technical error, but I suspect there is a reason that the reviews for these quilts were so high...”

Helpful Report

Posted 5 years ago

“The # 1 star rating is generous for Stein Mart ONLINE. The store in Lexington is very good. Why a 1 star for online. Within 2 months or less online has messed up twice-actually 3 times. 1st time I did NOT get my full order which was resolved. Everyone/ company can make a mistake so I ordered another time as generally like Stein Mart clothes. Well I ORDERED a Como Vintage shirt & REALLY LIKED. So I again tried to order same Como Vintage BUT in different color. WAS very clear about same shirt but different color (not even close in color) has had to talk to people online as online refuses to accept my cell #. I received SAME Como black & white shirt. Called again & found out that I was to take shirt back to store which I did. Person said they would write note that I was to get sale price $12.40 vs $22 which I was charged. Remember it is Stein Mart online fault for sending me identical shirt. Told would resend but for price of $22. Said no as told get sale price. Also lose out as charge shipping. Spent 2 hours at least talking to online persons. Needless to say I will NEVER SHOP ONLINE Stein Mart AGAIN.”

Helpful Report

Posted 5 years ago

“Ordered many items online. Went to the store to return 2 of the items and was told they would not take the items back because of my return history. I called customer service and was treated rudely. I called back and asked for a supervisor and was connected to her voicemail. She has not called back. What kind of crazy policy is this? If I couldn’t return I should have been warned when I placed the order!!”

Helpful Report

Posted 5 years ago

“I have been a faithful shopper for years at Stein Mart in Jacksonville, FL. But, the last two years I go to the store and the clothes are made in China and the styles and prints are hideous. The clothes from China does not fit right and are very cheaply made. Stein Mart use to have classy clothes and still has a few name brands but for the most the clothes look like the decorations in Disney. I know sales have dropped and I know I don’t buy like I did and I want stein Mart to stay around. But, I feel it’s just a matter of time before stein mart will be no more because when I go in there the store is empty. Go back 4 years ago and bring back the merchandise you had then. I hope you take this in the spirit it was intended. I want you to stay but if something doesn’t change soon I will not continue shopping there. Thank you”

Helpful Report

Posted 5 years ago

“I shop in the San Antonio stores. Love the merchandise but Stein Mart looks very dirty and messy Lately. Usually 2 employees run the store. Not enough help on the floor or register. I feel sad for the underpaid employees having to do everything at the store.”

Helpful Report

Posted 5 years ago

“My mother aunt and sister and I visited Stein Mart in Peachtree City on Monday Memorial Day 2019 and sales associate Kayla provided awesome customer experience for me and my family. She was very friendly and helpful. Please hired more staff members and allow Kayla to train them on what Great Customer Services look like.”

Helpful Report

Posted 5 years ago

“Never buy online from them and need to return something. You will get nothing but the run-around as they continue to use your money> so Buyer Beware.”

Helpful Report

Posted 5 years ago

“DON'T ORDER FROM STEINMART.COM !!!! BAD, BAD, BAD! When you call the 1-888-STEINMART number, they divert you to TONS of voice ads! Terrible! I got re-routed to their credit card department, and they kept asking me for my Social Security number! WTF!?! Then the credit card lady was RUDE to me, and basically implying it was my fault I got re-routed to her! I only ordered a few items and was checking on a return. I had to call back 3 times to finally get to a real person (who was actually helpful). I told her she was great, but the phone voice ads and phone tree are a NIGHTMARE! Please don't order from them until they fix this.”

Helpful Report

Posted 5 years ago

“I ordered a jumpsuit online and paid $57.15 for the order including shipping. I was refunded $41.02, they charged me $7.50 because I returned it and of course they deducted the shipping. Never will shop with Stein Mart again.”

Helpful Report

Posted 5 years ago

“Jackson MS, Frontage rd They just confused folk. Yesterday they put signs "Take an extra 50% off" but they didn't take 50% off , they told it's a final price:-) on tags. A question: What for did they put a signs "Take an extra 50% off" What for do they deceive people?”

Helpful Report

Posted 5 years ago

“I’m in Steinmart in Evansville in on Derby Day and for some reason all employees are wearing hats even the guys. I hope you aren’t making the male employees wear such ridiculous hats. They look dumb and unhappy. If this is your practice I hope you stop it.”

Helpful Report

Posted 5 years ago

“I shop Stein Mart quite frequently. I tried to order and send items to my Air Force son. I couldn’t get the shipping to take the address online, so I called Customer Service and got a very rude woman- I ask do they ship APO and she said “No you can’t do that online”. So I said “do you ship APO placing order on phone?” Got a very rude “no we don’t do that”. SO... if you family is in the Military... THEY DON’T SHIP APO!!!”

Helpful Report

Posted 5 years ago

“Sent me wrong throw pillows an I emailed them bout it but no response”

Helpful Report

Posted 5 years ago

“BEWARE STEIN MART SHOPPERS!! Store limits how many returns you are allowed in a short period of time. You will be given a warning or a denial! My returns were within the timeframe and a major credit card was used. If you change your mind and have too many returns, you will be denied and unfortunately stuck with your purchases. My receipt did not say FINAL SALE!! It’s all about Mr. Stein making money and not about customer service! I will continue to be a loyal Macy’s customer where customer service is always first with easy returns. Beware SteinMart Shoppers, be sure of your purchases or you will be sorry!!”

Helpful Report

Posted 5 years ago

“Avoid this business like the plague! I ordered a slip cover online via PayPal. The order was placed on the front porch. They had the address correct, but the wrong name and order. So I was taught a $43 lesson . I will contact PayPal and Consumer Affairs about this ripoff.”

Helpful Report

Posted 5 years ago

“Was in the Johnson City, TN store a couple of weeks ago and this has bothered me ever since. A Older lady that I found out is the manager who had the nastiest attitude was yelling at every worker in there. I felt so bad for them and other customers were making comments that they see it all the time. Was my 1st time and last in that Steinmart. One she was too old to be screaming at people and if that is the best they can do for a manager. Pity. I told a cashier at the front that they could sue for hostile work environment and they should. She even snared at me. Left without buying. Please boycott this store until she becomes a better manager or is gone. Horrible !”

Helpful Report

Posted 5 years ago

“I bought 2 lamps and when I got them delivered they were great quality and they were nicer than I expected! Great homegoods dept! I loved the lamps!!”

Helpful Report

Posted 5 years ago

“Not customer friendly jLexington SC”

Helpful Report

Posted 5 years ago

“I went to the Steinmart in Beachwood and tried to return a item that went on sale The manger there was the meanest most awful person Eye have ever encountered Eye now shop more on line and Eye got 20 of my Freind’s and we now go to one of the other stores Eye spent over 3000 in that store and all they gave me for being a elite customer was 10.00 Eye have now cut my money in half of what Eye buy there The women that work there on the other hand is wonderful but the store manger is mean cold nasty unkind unfriendly Eye have spoken to her on three different occasions and she was nasty Eye spend last in this store because of her Eye don’t like going there but eye like SteinMarts”

Helpful Report

Posted 5 years ago

“Hi We have by far the worst Steinmarts in Wilmington NC. It lacks Every year Christmas Decor and the Sale Items very poor. The clothing is horrific and appears thrift shop Quality . The Chapel Hill store is Amaxing wish The Wilmington Store would follow their lead . Time for NEW Management Thank you”

Helpful Report

Posted 5 years ago

Stein Mart is rated 1.4 based on 286 reviews