Steven Eagell Toyota Reviews

Name: Steven Eagell Toyota
Rating: 4.07

4.1 Rating 147 Reviews

76 %

of reviewers recommend Steven Eagell Toyota

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4.1

Based on 147 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	100%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5

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Steven Eagell Toyota 1 star review on 18th September 2024

Adrian V

Steven Eagell Toyota 1 star review on 21st April 2024

Adrian Fry

Steven Eagell Toyota 1 star review on 9th March 2024

Wayne Nicholson

Steven Eagell Toyota 1 star review on 25th September 2023

Anonymous

Anonymous // 01/01/2019

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“Nothing too much trouble. Explained situation and Bhav worked his socks off to clinch "The Deal". The price was right. Took delivery today. Not a single hiccup up. Many Thanks Bhav.”

Helpful Report

Posted 5 years ago

“First I did a lot of research to decide what car would suit my needs and the Lexus RX 450 L came out best, I then rang a few Lexus dealerships and the responsiveness and quality of support from MICHELLE TWYDELL was far superior to anyone else, I picked up the car recently and drive 100mikesnto Hatfield to pick it up and Michelle was excellent in taking us through the paperwork and going though in detail the car features so we could make the most of the car immediately. The car itself looks fantastic and is so smooth and a comfortable drive, it has all the extras you could want, loving it.”

Helpful Report

Posted 5 years ago

“Had seen the the C hr on TV and liked it, popped in to Steve Eagells in Cambridge to see up close. Was approached by “Sage” our sales representative who dealt with us throughout. We found that “Sage” was 1. Approachable 2. Very Friendly 3. Knowledgable of his products and answered our questions professionally. All through the process of attaining the car we were informed constantly and updated so we knew what was happen from day to day, and relevant paperwork emailed to us to read and check at home. The hand over on the day went smoothly with no hitches and a Curtesy email the next day to check all was ok. Over all “Sage” is an asset as a salesman to Steve Eagells Toyota.”

Helpful Report

Posted 5 years ago

“Over the past 30 years I have only ever purchased new or used vehicles from the dealerships. Bought a new vehicle from Steven Eagell and the worst customer experience you can imagine, certainly in my life. Once the vehicle is off their forecourt you are are on your own. It is an absolute rubbish dealership with management to match. Don't be sucked in their customer experience claims, you will be disappointed.”

Helpful Report

Posted 5 years ago

“Joseph Alcorano was very helpful, explained everything consicely and accurately. He came across as very knowledgeable. He has agreed to keep us updated as to delivery dates and progress. He is a very good salesman and is a very respectful young man.”

Helpful Report

Posted 5 years ago

“When looking to update my Toyota Yaris, I visited the Ipswich showroom after receiving an invite to the managers special event, I was able to look at the new cars I was considering, and not feel I was being pushed into making a decision. When I sat down with Reece to discuss the exact spec and vehicle requirements and talk numbers, again no pushing sales. When Luke joined us to discuss the GAP and other insurance options again it was more like a chat over a coffee (still business like but informal and relaxed). After making the decision to purchase I returned the following day to pay the deposit and sort out the order details. All dealt with politely, with Reece being able to answer any questions I had. And then there was Craig, who helped sort all the finance paperwork and there today when I came to collect the car. I can honestly say that I have been impressed with the whole experience buying my new car - the only negative aspect came when dealing with the Toyota Insurance team for the 3day drive away insurance - the adviser initially very helpful, and pleasant, but when I pointed out discrepancies in the information she held ( my occupation, the number of NCD years I had, which in turn affected the cost of the annual insurance quote she had provided, became abrupt to the point of rudeness when I declined to take the policy and just take the 3-day insurance) The added bonus of the lovely key box and the soft toy were lovely. Thanks so much to the guys mentioned above but also to the reception team who make a mean hot chocolate-each time I’ve been in.... All in all a excellent service from start to finish (excepting the insurance sales aspect)”

Helpful Report

Posted 5 years ago

“I have over the years bought used cars from Toyota Letchworth and received very good service. When they approached me to buy a new car, I thought that it would not be possible. The sales man worked really hard to get me a deal that I could comfortably afford. At all times I felt that they were looking after my interests, and not just trying to sell a car. I have even received follow up calls just to confirm that I was still happy. Good sized show room and very large used car display, well worth a visit.”

Helpful Report

Posted 6 years ago

Steven Eagell Toyota is rated 4.1 based on 147 reviews