Steven Eagell Toyota Reviews

Name: Steven Eagell Toyota
Rating: 4.04

4.0 Rating 156 Reviews

76 %

of reviewers recommend Steven Eagell Toyota

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4.0

Based on 156 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5

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Steven Eagell Toyota 1 star review on 18th September 2024

Adrian V

Steven Eagell Toyota 1 star review on 21st April 2024

Adrian Fry

Steven Eagell Toyota 1 star review on 9th March 2024

Wayne Nicholson

Steven Eagell Toyota 1 star review on 25th September 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“To Whom It May Concern, Subject: Dispute Regarding Payment and Service Issues I am writing to formally express my concerns regarding the unsatisfactory service and lack of communication I have experienced at your dealership during the repair and maintenance of my vehicle. These issues have caused significant stress, inconvenience, and financial burden. I seek clarity on whether these problems arise from individual errors or systemic shortcomings. Summary of Events and Issues 1. Initial Diagnosis and Warranty Discussion o Upon bringing my car in for repair, I was informed that the catalytic converter was faulty. I specifically inquired whether the repair would be covered under warranty. o The customer service representative stated, "We don’t know; we will put the part first, take pictures, and then send them to Toyota." o I made it clear that I would only proceed if the repair was covered under warranty, as the quoted amount (£2,700) was unacceptable. o Confusingly, subsequent repairs for an A/C gas leak were covered under warranty, while the catalytic converter repair was not. This inconsistency undermines the transparency of your process. 2. Appointment Delays and Poor Communication o I received an email requesting I bring the car in on October 16, 2024. Upon arrival, I was informed that the part had not arrived, and the appointment was rescheduled for October 24, 2024. o I was told I had been notified via a phone call, yet I did not receive an email, which would have been a more reliable communication method. 3. Misleading Paperwork and Warranty Dispute o On October 24, I was presented with a document for £2,055 to sign. Believing this was standard procedure (as I had previously signed similar documents for inspections without charges), I signed in good faith. o After the repair, I was shocked to be charged £1,855, with the explanation that my warranty was "voided" due to a gap in service history. o This critical information should have been disclosed before proceeding with the repair. Had I known, I would have opted for a local workshop, which quoted £500 for the same repair. 4. Inconsistencies in Warranty Application o The A/C repair was eventually covered under warranty, but the catalytic converter repair was not. This inconsistency raises serious doubts about the integrity of your warranty assessment process. 5. Service and Billing Concerns o During a service on September 6, 2024, I was charged £205 for air conditioning maintenance, even though the system was functioning perfectly prior to the service. Since then, the air conditioning has not worked properly, with one side blowing hot air while the other side blows cold air. Subsequent repairs resulted in both sides emitting cold air. o This issue has rendered my car inoperable for taxi services for three months, during which I incurred insurance costs and other expenses without earning income. o Despite repeated visits to address the issue, it remains unresolved. Each time I was assured the problem was fixed, only to be informed later that additional parts were required. My car has spent multiple days in the workshop without resolution. o I have also not received an invoice for the air con repair which they repair in warranty despite repeated requests, raising concerns about transparency and justification of charges. 6. Customer Service Issues o A staff member, who identified herself as "T," wasted two hours of my time with unhelpful responses and failed to address my concerns adequately. Her dismissive attitude and lack of resolution only added to my frustration. Impact on My Work The unresolved air conditioning issue has severely impacted my work as a taxi driver. Customers have complained about the extreme temperatures in my car, and some have refused to travel with me. This has resulted in significant income loss, compounded by the financial burden of ongoing insurance and maintenance costs for a car I could not use. Requested Resolutions”

Helpful Report

Posted 3 months ago

“To Whom It May Concern, Subject: Dispute Regarding Payment and Service Issues I am writing to formally express my concerns regarding the unsatisfactory service and lack of communication I have experienced at your dealership during the repair and maintenance of my vehicle. These issues have caused significant stress, inconvenience, and financial burden. I am seeking clarity on whether these problems arise from individual errors or systemic shortcomings. Summary of Events and Issues 1. Initial Diagnosis and Warranty Discussion Upon bringing my car in for repair, I was informed that the catalytic converter was faulty. I specifically inquired whether the repair would be covered under warranty.The customer service representative stated, "We don’t know; we will put the part first, take pictures, and then send them to Toyota."I made it clear that I would only proceed if the repair was covered under warranty, as the quoted amount (£2,700) was unacceptable.Confusingly, subsequent repairs for an A/C gas leak were covered under warranty, while the catalytic converter repair was not. This inconsistency undermines the transparency of your process. 2. Appointment Delays and Poor Communication I received an email requesting that I bring the car in on October 16, 2024. Upon arrival, I was informed that the part had not arrived, and the appointment was rescheduled for October 24, 2024.I was told I had been notified via a phone call, but I did not receive an email, which would have been a more reliable method of communication. 3. Misleading Paperwork and Warranty Dispute On October 24, I was presented with a document for £2,055 to sign. Believing this was standard procedure (as I had previously signed similar documents for inspections without charges), I signed in good faith.After the repair, I was shocked to be charged £1,855, with the explanation that my warranty was "voided" due to a gap in service history.This critical information should have been disclosed before proceeding with the repair. Had I known, I would have opted for a local workshop, which quoted £500 for the same repair. 4. Inconsistencies in Warranty Application The A/C repair was eventually covered under warranty, but the catalytic converter repair was not. This inconsistency raises serious doubts about the integrity of your warranty assessment process. 5. Service and Billing Concerns During a service on September 6, 2024, I was charged £205 for air conditioning maintenance, even though the system was functioning perfectly prior to the service. Since then, the air conditioning has not worked properly, with one side blowing hot air while the other side blows cold air. Subsequent repairs resulted in both sides emitting cold air.This issue rendered my car inoperable for taxi services for three months, during which I incurred insurance costs and other expenses without earning income.Despite repeated visits to address the issue, it remains unresolved. Each time I was assured the problem was fixed, only to be informed later that additional parts were required. My car has spent multiple days in the workshop without resolution.I have also not received an invoice for the air conditioning repair conducted under warranty, despite repeated requests. This raises concerns about transparency and justification of charges. 6. Customer Service Issues A staff member, who identified herself as "T," wasted two hours of my time with unhelpful responses and failed to address my concerns adequately. Her dismissive attitude and lack of resolution only added to my frustration. Impact on My Work The unresolved air conditioning issue has severely impacted my work as a taxi driver. Customers have complained about the extreme temperatures in my car, and some have refused to travel with me. This has resulted in significant income loss, compounded by the financial burden of ongoing insurance and maintenance costs for a car I could not use. Requested Resolutions Refund: A full refund of the catalytic converter repair charges (£1,855) due to the failure to honor the warranty and the lack of disclosure about the service history gap.Compensation: Reimbursement for time and expenses wasted due to the prolonged air conditioning repairs, including: Travel expenses incurred during seven visits to the dealership.Compensation for income loss of £200 per day over the three-month period when the car was inoperable. If I do not receive a satisfactory response, I will escalate this matter further, including seeking legal advice and filing a formal complaint with relevant consumer protection authorities. I hope to resolve this matter amicably and promptly. Kind regards, Aamir Suleman.”

Helpful Report

Posted 3 months ago

“Awful company I purchased a Toyota Electric bxz4 a few months back Doesn’t charge Complained multiple times and they keep ignoring the problem. Getting passed from department to department. No one taking ownership of the problem. Not calling back when they say they would. After constant complaining they have agreed to look at it but next courtesy car is available in 10 days. How do they expect me to get to work? Surely in the first few months after a new car purchase they would be amenable to sorting this out! They are behaving like ‘dodgy’ car salesmen.”

Helpful Report

Posted 4 months ago

“£18k Auris purchased at 43400 miles - on delivery 47500 miles on the clock! The worst car purchase we have ever experienced at Steven Eagell Toyota Colchester. The list of failings includes: car mis-sold with a false mileage recorded on contract; new MOT and service not carried out as agreed prior to collection; staff lied continually that everything had been done; emails and phone calls to provide hard evidence ignored; V5 transfer failed to go through as they ‘don’t bother with receipts’; zero customer service - a toxic and arrogant culture of denial and blame rather than taking any responsibility and simply getting things sorted; simple checks not carried out; incompetence running right through to management; communication on all levels extremely poor; attitude dismissive, unhelpful and dis-interested. A complaint to head office in process. No response whatsoever from complaints also sent to customer services at steveneagell and feedback at steveneagell. We’d genuinely recommend avoiding Steven Eagell Toyota Colchester at all costs if you want an honest and helpful approach to buying a car as well as the tiniest degree of customer service. This company has a serious problem which is not being addressed.”

Helpful Report

Posted 6 months ago

“Probably the poorest service going, went in with flat battery and 1 month later still not sorted! Cambridge you should be ashamed.”

Helpful Report

Posted 6 months ago

“Bad experience to Bishops Stortford Steven Eagell, and here it's 2 people unprofessional, scamm and liars Christian Kitoko and Tom Faugham.”

Helpful Report

Posted 6 months ago

“DO NOT TAKE A CHANCE WITH THIS COMPANY My father in law purchased a second hand vehicle from this company on Saturday just gone. On Sunday morning he tried to get used to the touch screen programming the radio stations and favourites on the phone, non of which seamed to be working. So Today he took the car back to Toyota only to be told that "unfortunately that part is not covered by the guarantee" He has had it 48 hours and they told him they are not prepared to help in any way. Although they did suggest he contact the the Skoda main dealers or RAC who might fix it for him.? Now i am unsure they said this because they thought he was stupid or because he is 83 years old and fobbing him off would be easy. And what makes my blood boil is the fact i gave him a lift to the dealers to collect the car, and my father in law asked me if i had any cash on me as he wanted to give the nice salesman a tip for being very nice and attentive to him. Luckily i never had any cash on me. Please be careful with this company they are all smiles and coffee until they get the sale, unfortunately once they have your money, you are on your own. Absolutely despicable company. One star because there in no lower option.”

Helpful Report

Posted 8 months ago

“Graham Higgins: Lies & Deceit > Total Liability. A simple service turned nightmare! Even after reaching out to Head Office, I never heard a word from them! Only after pursuing legal action was anyone then bothered to consider providing a mildly sufficient plan. My car went in for its annual service and was returned to me with not only parts of the service missed by a so called mechanic named Hamza, but in the condition you'd find a scrap car to be in: dented, scuffed, scratched all around! After a lot of fun & games, with several failed attempts to repair my vehicle, it is safe to say I shall never use Tamworth again! Best advice I can give someone: Look elsewhere, you won't regret it!”

Helpful Report

Posted 9 months ago

“AVOID LEXUS STEVEN EAGELL!!! First Lexus service they ruined the interior of my car with mud, & failed to fix the tracking on my car. Second service they AGAIN ruined the interior of my car with mud, and this time dented the door of my car! In addition, despite being ILLEGAL under GDPR regs, twice on booking a service their sales department rang me with high-pressure sales tactics to change to a new car! On complaining about this, one of their “managers” from their Peterborough branch rang me - attached - and COMPLAINED that I had ‘complained’, did not agree that they were breaking GDPR regs (which they are), and rather than apologise, told me I could not book my car into ANY of their Lexus branches!!!! AVOID - DREADFUL CAR DEALER, SLOPPY SERVICING AND APPALLING CUSTOMER SERVICE!!!!!!!”

Helpful Report

Posted 11 months ago

“The experience of buying a car from this dealership was disappointing on most levels. I helped my elderly in laws buy a used car - the videos sent didn't depict the vehicles condition accurately. Despite having lots of notice and a booked in handover, we turned up having travelled the two hours to find the vehicle hadn't even been cleaned. So lots of waiting around. This despite the process being handled by a specialist 'hand over' team. Shocking. I've emailed since to request help with the cracked rear light lens, as this is going to cause an MOT failure, and despite email after email, I've been ignored. It would seem that they simply don't care. So far Lewis has ignored five consecutive emails from me. Are they in your inbox still Lewis and you've just ignored them, or did you decide deleting them was a better option? No where near good enough.”

Helpful Report

Posted 11 months ago

“Inexperienced and non cooperative staff especially Solihull branch”

Helpful Report

Posted 1 year ago

“car arrived in the dark, bonnet crazed! wings lacquer awful rusty tailgate! so front end needs full respray! should never of been for sale in this condition! at 39k!”

Helpful Report

Posted 1 year ago

“STAY AWAY FROM THE PETERBOROUGH BRANCH!! They’re quick to take a holding fee from you but after chasing multiple times, every few days, still no refund a month later because I chose not to buy the car in question! Disgusting!!”

Helpful Report

Posted 1 year ago

“Canterbury dealership. Bought na auris used, took them 1 week to prep car, got there was still not ready. Didn't stamp service book and opened bonnet covered in cobwebs and dust. No washer fluid, previous customer data still on sat nav. Then got passed around different managers and was promised £200 compensation. Never materialised, stopped answering emails and calls.”

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Posted 1 year ago

“A third world dealership this Bad systems, poorly trained staff and just a pathetic setting. I am amazed Lexus has chosen them. Downhill from here”

Helpful Report

Posted 1 year ago

“Time wasters advertised car was not as described or as phone conversation, when challenged and asked if they would bring it up to standard they refused and the whole experience was pushy and horrid. They should be ashamed, when I asked for the manager they said they are busy you have to go through us sales guys.....”

Helpful Report

Posted 1 year ago

“Customer service at Steven Eagell Oxford is awful. They either do not answer the phone or say they will ring back and then don’t bother. They had my car for 10 days but still say they have no news on how the repair is going.”

Helpful Report

Posted 1 year ago

“This dealership(Wolverhampton) used to be good. but now you should AVOID! Had 3 cars in a row now, Aygo, Yaris and Rav4 Hybrid. The cars been good but the service from this garage has been awful. Been chasing them for 3 months now to set up a service plan and just keep getting ignored, Has several staff members copied in and they all just ignore. I think its basically a take your money and run business, luckily our car has been fine but if you had one with a problem good luck getting them to even acknowledge you. Check out their Trust pilot reviews - very poor. AVOID!”

Helpful Report

Posted 1 year ago

“Avoid toyota wolverhampton at all costs I bought a toyota yaris gr sport from Steven Eagle wolverhampton on the 1/9/23 I raised an issue with the car one month later to be told I had lost £5.700 pounds on the price of the car so i wouldn't recommend them to anyone”

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Posted 1 year ago

“Paint peeling off of my car even though I paid extra for paint guard and only bought it 2 months ago! Wrong spare key given, still waiting for a spare. 2 tyres deemed illegal and unsafe and a 3rd needs changing soon! How can 3 tyres be like this after only 2 months?? Poor customer service by the Colchester branch. Was spoken to appallingly by a so called manager there. Charged £240 for a service even though I have a plan in place and was told by salesperson that an early service would be covered! They will not repay me for this! Not letting them get away with it. Will never buy a car from there again.”

Helpful Report

Posted 1 year ago

Steven Eagell Toyota is rated 4.0 based on 156 reviews