“So I ordered a champion hoodie last week Thursday and I payed the 10$ for the 1-2 day shipping but since it was the weekend I expected it Monday but no I have no gotten any update on my order not even a tracking number nor order number let alone where my order is, I have emailed about 10 times just to get no reply Absolutely poor costumer service Swear they see your email but not reply cause they’ve messed something up now I’m here trying to get a hold of them and they’re still ignoring me All I want is my order I payed $10 such a waste truly is I will never be buying off this site online ever again would recommend going into the store Such a waste of my time and money”
“Honestly if I can give a negative rating I would gladly give them one. The online service was appalling not only was it unhelpful but disgustingly rude.
Coming from a foreign country where there's always half inch for any shoe size. Only to find there's none in this country as I am 11 and a half inch.
Sent a message regarding this issue only got an useless unhelpful answer from this girl named Maddie.
After messaging a bit more only to find she ignored my message but had opened and read it but still no reply for almost a week.
Desperately needed a shoe as my shoes were torn and broken I went and bought a 12 inch just to find it was way too big.
Trying to learn the process of their shoe exchange only to find that my message was opened but ignored yet again until I got a bit mad and showed a bit hostility considered they were wasting my time.
Got a response from a girl named Emma who did not apologise for wasting a customer's time rather she had the nerve of steel to threaten me that my anger was not justified and if I continue they will refuse to help me like F OFF!!!
Do you even know how customer service work??? I've worked in this field had customer screamed at me cause he couldn't wait for a min to get his ice cream or being called racial slurr because I can't provide free power due to being a long time customer etc.
Refusing a service to a customer just because their angry is utterly despicable from Stirling Sports just who the hell are y'all hiring these days??? Bunch of buffoons with no clue what customer service is!?!?!?
Will never buy anything from y'all again as I have been a long time customer for 8 years now never have I met with such rude service.
What a pity, what a shame, y'all lose!!!”
“Ordered shoes online. They took the money off my credit card and then refused to send the shoes unless I screenshot my credit card to them. Seriously dodgy company.”
“Went to Tauranga crossing this morning looking walking/gym shoes. Went into one shop and was completely ingored then went into Stirling sports and was swerved by a very helpful and delightful young man. Your staff are definitely an asset, well done.”
“I ordered some stuff on click & collect online. They send me a text on Wednesday says that my order is ready to pickup. I went there, they said that the bag is there but it's not yet ready to pick. I went there again on Friday , they said that part of the order has come in and the rest is not yet in so I won't be able to pick it up. Like what the hell! Waste my patrol and my time going in there again and again because they have sent me the email confirmed that my order is ready to pick up. Why don't you guys organize this and only send us the email when it's ready ready to pick up 🤦🏽♀️😩. Very disappointing!”
“So I ordered a pair of shoes on this website last week on Wednesday and paid 10$ for 1-2 day shipping, which was not the case waited at home all day Friday then I checked the parcel tracking online and it was still in the depot and they don't deliver on the weekends so Iv had to wait until Monday and they still havent arrived yet. Don't pay 10$ extra for 1-2 day shipping complete waste of time!”
“My advice is to never buy online from Stirling Sports, and instead to shop instore.
I ordered two sweatshirts online for $100. I made sure to read the 'Returns and Exchange FAQ's' to make sure that I could take them in to my local store in Taupo, and swap for a bigger size if necessary. However, when I went to the store to try and exchange one of my items for a bigger size, the store manager informed me that because of the GST, she would lose money, and that she therefore could not do the swap. I found it hard to understand, as the exact same items were priced exactly the same instore???Very disappointed and wont be shopping online again.”
Hi Karen
We're very sorry for the experience you received from our Taupo store. We have escalated this to the store owner and field manager, can you please send us an email to online@stirlingsports.co.nz with your Order ID and we will come back to you further regarding this.
Kind Regards,
Stirling Sports Online
