StockX Reviews

Name: StockX
Rating: 1.86

1.9 Rating 349 Reviews

21 %

of reviewers recommend StockX

Company Reviews

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Metrics

1.9

Based on 349 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 43%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“When i tried ordering on my laptop it said error occurred so then i tried on my phone and it worked. but now on my account in pending orders I see two pairs! how was did it go through two times when it fully said "error"!! i did not even get purchase confirmation emails! your virtual agent keeps asking me for a postal code and does not work !! please HELP! worst online shopping experience EVER”

Helpful Report

Posted 3 years ago

“Sold my sneaker via StockX website AND NEVER RECEIVED PAYMENT FOR IT. They dont have customer service phone number and don’t answer emails! I was ROBBED $350!”

Helpful Report

Posted 3 years ago

“NEVER GOT PAID FOR SNEAKER I SOLD ON STOCKX AND THEY DONT HAVE EVEN A CUSTOMER SERVICE PHONE! ITS OUTRAGEOUS! THEY SIMPLY IGNORE YOUR EMAILS. I BASICALLY LOST $350!!!”

Helpful Report

Posted 3 years ago

“My experience with customer service was horrible. They don't have phones and you can only email. My son tried to order some shoes but it keep sending a email that order was declined. Then about two weeks later shoes was shipped and I had no idea. They down street to a neighbors who took them. So when I tried to dispute shoes Stockx said they was dilvered. So with the paperwork they sent the credit company I had to find the shoes at the neighbor house. Dealing with stockx customer service was horrible and would not take shoes back even though said charge didn't not go through.”

Helpful Report

Posted 3 years ago

“I accidentally ordered the Retro 4 Lightning’s in a preschooler size. I tried to stop or change the order immediately after it was submitted. I couldn’t find a phone number anywhere for customer service. All they offer is a email address to which they don’t respond to at all whatsoever. Then i received my package via FedEx and it’s delivered completely OPEN! The box had been opened and the shoe box had been opened and the shoes had dirt and debris all over them! I tried to file a claim with FedEx but they tell me that there is a shipping agreement that you don’t even know about with them and StockX that’s doesn’t make them or stockx liable for the shoes! I also tried to email stock x and send them photos of the shoes but surprise surprise, NO RESPONSE! Worst customer service on the planet! I will NEVER order from stock x again! I’ll pay the extra $ to GOAT for that great customer service!!!”

StockX 1 star review on 3rd September 2021

Helpful Report

Posted 3 years ago

“Do not use this seller. StockX charged me twice for a Gucci Eden Mini Backpack for the price of $1900+. TWICE. I cannot get a hold of customer service for the past 5 days and counting. I had to dispute charges with my bank. There is no customer service phone number, I’ve attempted to submit disputes through their “customer service” chat with no response whatsoever. Beware.”

StockX 1 star review on 2nd September 2021

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Posted 3 years ago

“Shoes don't fit but StockX don't care...If in the USA.. Oh well says StockX, basically it's your tough luck. I ordered a pair of Nike VaporMax 2020 FK for my son Size 7. Order came but the shoes are too small. NO RETURNS ALLOWED AT STOCKX. Know this in advance. So now I'm stuck with a pair of expensive shoes that do not fit the intended user. I would not recommend StockX unless your ready to be stuck with something you Can Not Use. Wow. What a business policy. Thankfully Amazon does not operate that way.”

StockX 1 star review on 28th August 2021

Helpful Report

Posted 3 years ago

“Story: UPS Lost my package in transit, I contacted Stockx to initiate claim along with physical receipt, video/pictures evidence of my packaging process. Stockx took more than 30 days to work on the case. Ultimately, they tried to deny the claim because the drop off weight "did not" match the product weight. After over 2 years of selling on this platform, I've never had any issues, I've always shipped items on time, and all of them passed verification. Now that once things go south, they are failing to provide support, and trying to deny problems which did not come from my end. Very disappointed. People, Please be aware of shipping expensive things out to Stockx, as, they would not even bother to help you out if your packages gets stolen by postal services during transit. Will not be using this platform to sell anymore! Hoan”

StockX 1 star review on 27th August 2021

Helpful Report

Posted 3 years ago

“I sold a pair of Nike SB, pretty much expensive, above 1000€ to Stockx, send them as usual with their regular UPS label and wait for my outcomes. A few days after, i received a message from them telling the box arrived empty!!! The package was opened and sealed up again with only the empty box in it. I guess UPS steal it or even worst Stockx steal it. Whatever, i thought they have a good assurance for this kind of situation and they're working for their clients. Actually NO! Stockx didn't care of their clients, they simply don't give a F***! They just closed the case without further investigation and i lost my money. I have no trust in these thiefs anymore and i recommand you NEVER sell anything throught them anymore. I know it's UPS fault but Stockx is even worst for not supporting their clients.”

Helpful Report

Posted 3 years ago

“I have purchased several sneakers from stock x without any issues; however, I recently purchased a pair of Retro 5 Raging Bull Jordans for my son. When the shoes arrived, the box was ripped and torn. My son changed his mind so I sold them back to stock x. They refused the sale due to the damaged box that was sent to me. I will never purchase from them again and have told others not to patronize this company. Theu also charged me $15.00 to ship back to me. This is not acceptable. I am extremely upset and disappointed. I have requested to have my acct deactivated and if they refuse, I will seek legal action.”

Helpful Report

Posted 3 years ago

“Ordered my yeezy's and they fit a little to close for comfort. They seem to run small. Read the fine print, they do not accept returns. They give you the option to resell on their site for a fee. Tip for consumers: Most companies allow returns/exchanges, I know reading the terms and conditions can be tedious, but not all companies are forgiving. I need a larger size and now I am stuck with shoes I cannot wear. Who will pay me over 400$ for my misjudgment? Reputable companies give customers an opportunity to exchange. I notified Stock X immediately and they said I have the option to resell them on their site if I want to but I need to pay a fee. How convenient for StockX.”

StockX 1 star review on 11th August 2021

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Posted 3 years ago

“The past 3 pairs of shoes I purchased the sellers never shipped and StockX just canceled the orders and didn’t do anything to make it right. Also it takes a long time to get your money back. Before that I purchased air Jordan 4 unc size 11. They sent me a fake shoe . I took it to a local shop and it didn’t pass authentication. Also it failed on Check check. If you need to buy a sneaker for resale go to eBay. They have better prices and they always get sent to a professional authenticator. Sneakercon. I will never do business with StockX again even though I’ve bought and sold over $100,000 dollars in shoes from/ with them. They do not care about there customers they just care about the money.”

Helpful Report

Posted 3 years ago

“I received a defective pair of shoes. I purchased a pair of Nike air vapormax flyknit from StockX and the shoes were defective 1 shoes lock system doesn't work so you can't tighten the shoe. StockX won't let me return them. I will never buy again. They don't do returns. Horrible customer service”

Helpful Report

Posted 3 years ago

“I left the previous review. My name is Christian Nadal. They have refunded me and given me a gift certificate for compensation. They have written to me to clarify and went above and beyond to rectify the problem. I will give them another try and update another review.”

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Posted 3 years ago

“Terrible experience! Sent expensive shoes with authenticity certificate. The box had very minor dents, that is why the verification team refused the pair. The support service guaranteed me that I didn’t have to pay the penalty of 15%. I checked my credit card history and they charged the penalty! StockX is a joke! Never again!”

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Posted 3 years ago

“We really need to get a lawyers stand point on StockX. They are sending fake shoes saying they are real. SCAM”

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Posted 3 years ago

“MY PACKAGE HAS BEEN IN TRANSIT FOR OVER A WEEK, now there is a UPS delay. I understand that is a UPS issue, however not when they charged me $25 shipping and sent it the cheapest slowest way possible, i work with UPS everyday and i know the rates especially for bigger companies who get special rates, for $25 at least have the decency to ship 2nd or even 3rd day signature required.”

Helpful Report

Posted 3 years ago

“Stockx is a complete scam. I bought a pair of shoes from stockx that are guaranteed to be verified as authentic. The shoes never left the box or touched my feet. Due to unfortunate circumstances I had to sell back that same pair of shoes I previously bought from stockx. The shoe that they sold me, that were guaranteed to be authentic when I bought them, failed the stockx verification process when I went to sell them back. I was told I should have noticed the defects when I first received them. I am not a shoe verification specialist, however stockx claims to be. They are passing off defective shoes as authentic. Completely unacceptable.”

Helpful Report

Posted 3 years ago

“I ordered a GPU for $2,222.48 using Affirm Loans on June 4th 2021. My StockX account says "delivered successfully on June 9th 2021" but I never received my package. I filed a claim with them and was told because I no longer have access to the email address they had on file, I can't file a claim. The email they had on file was an old email address connected to my Facebook which had been hacked 3 years prior. They then asked me to provide information related to my account such as my billing/shipping address, my phone number, name, card information etc which I provided. I went and updated my email address on file for my StockX account and they responded saying my billing info had been deleted (which I never did). I offered to verify my identity through any other means possible such as bank statements, pictures of my Driver's License and credit card statements as well as utility bills which they refused. They have scammed me for over $2,200 and offer no recourse.”

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Posted 3 years ago

“This company stole my shoes!”

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Posted 3 years ago

StockX is rated 1.9 based on 349 reviews