StockX Reviews

Name: StockX
Rating: 1.84

1.8 Rating 340 Reviews

20 %

of reviewers recommend StockX

Company Reviews

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Metrics

1.8

Based on 340 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 42%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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StockX 1 star review on 10th October 2023

Anonymous

StockX 5 star review on 7th September 2023

Anonymous

J.M

119

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The past 3 pairs of shoes I purchased the sellers never shipped and StockX just canceled the orders and didn’t do anything to make it right. Also it takes a long time to get your money back. Before that I purchased air Jordan 4 unc size 11. They sent me a fake shoe . I took it to a local shop and it didn’t pass authentication. Also it failed on Check check. If you need to buy a sneaker for resale go to eBay. They have better prices and they always get sent to a professional authenticator. Sneakercon. I will never do business with StockX again even though I’ve bought and sold over $100,000 dollars in shoes from/ with them. They do not care about there customers they just care about the money.”

Helpful Report

Posted 3 years ago

“I received a defective pair of shoes. I purchased a pair of Nike air vapormax flyknit from StockX and the shoes were defective 1 shoes lock system doesn't work so you can't tighten the shoe. StockX won't let me return them. I will never buy again. They don't do returns. Horrible customer service”

Helpful Report

Posted 3 years ago

“I left the previous review. My name is Christian Nadal. They have refunded me and given me a gift certificate for compensation. They have written to me to clarify and went above and beyond to rectify the problem. I will give them another try and update another review.”

Helpful Report

Posted 3 years ago

“Terrible experience! Sent expensive shoes with authenticity certificate. The box had very minor dents, that is why the verification team refused the pair. The support service guaranteed me that I didn’t have to pay the penalty of 15%. I checked my credit card history and they charged the penalty! StockX is a joke! Never again!”

Helpful Report

Posted 3 years ago

“We really need to get a lawyers stand point on StockX. They are sending fake shoes saying they are real. SCAM”

Helpful Report

Posted 3 years ago

“MY PACKAGE HAS BEEN IN TRANSIT FOR OVER A WEEK, now there is a UPS delay. I understand that is a UPS issue, however not when they charged me $25 shipping and sent it the cheapest slowest way possible, i work with UPS everyday and i know the rates especially for bigger companies who get special rates, for $25 at least have the decency to ship 2nd or even 3rd day signature required.”

Helpful Report

Posted 3 years ago

“Stockx is a complete scam. I bought a pair of shoes from stockx that are guaranteed to be verified as authentic. The shoes never left the box or touched my feet. Due to unfortunate circumstances I had to sell back that same pair of shoes I previously bought from stockx. The shoe that they sold me, that were guaranteed to be authentic when I bought them, failed the stockx verification process when I went to sell them back. I was told I should have noticed the defects when I first received them. I am not a shoe verification specialist, however stockx claims to be. They are passing off defective shoes as authentic. Completely unacceptable.”

Helpful Report

Posted 3 years ago

“I ordered a GPU for $2,222.48 using Affirm Loans on June 4th 2021. My StockX account says "delivered successfully on June 9th 2021" but I never received my package. I filed a claim with them and was told because I no longer have access to the email address they had on file, I can't file a claim. The email they had on file was an old email address connected to my Facebook which had been hacked 3 years prior. They then asked me to provide information related to my account such as my billing/shipping address, my phone number, name, card information etc which I provided. I went and updated my email address on file for my StockX account and they responded saying my billing info had been deleted (which I never did). I offered to verify my identity through any other means possible such as bank statements, pictures of my Driver's License and credit card statements as well as utility bills which they refused. They have scammed me for over $2,200 and offer no recourse.”

Helpful Report

Posted 3 years ago

“This company stole my shoes!”

Helpful Report

Posted 3 years ago

“Disaster. Ruined my daughter's birthday and offered no help at all. The size chart on their app was incorrect which led me receive the wrong size. 12 emails later and no help from a customer service than just sending out standard responses .... Stay well clear.”

Helpful Report

Posted 3 years ago

“I've purchased about 5 or 6 pairs of dunks of StockX... NEVER AGAIN. They sent me a pair of UNC's from "hong Kong" with a chinese label that was obviously fake attached to the shoe that would never be on a real pair. Now on to the pair of Orange Label white/navys I bought that are no longer available after purchasing them about a month ago at the price I paid on my debit card. I had to go on the website and ask for an update in order to get any type of response. Now theyre telling me the shoe is no longer available at that price so I can't buy it anywhere else and they want me to wait 3-5 buisnnes days for my refund?? after waiting a month thinking I'm going to receive the shoes???? I think I might just call my bank and dispute the charge. If they want me to remove this review they better give me my money!!!”

Helpful Report

Posted 3 years ago

“They sold me a fake Louis Vuitton chain wallet. They claim they check the item for authenticity before sending to consumer. I received item and the LV date code which is an identifying marker to the legitimacy of the item which was not authentic. A very high end copy but other things were off such as color of chain and pattern of leather was off. As one person here commented, “they ghost you”. No way to return for credit. StockX is a sham. Do not buy from them. All return emails were in Chinese.”

Helpful Report

Posted 3 years ago

“Do NOT use this company!!! They charged me for 2 pair of shoes and when I tried to clear this up they went ghost on me.”

Helpful Report

Posted 3 years ago

“I really wish i could give no star. Worst customer service in the whole wide World of retail business. I bought my sneaker on 04/14/202. Is almost getting to a month now. I still haven't received my sneaker. Stockx said my sneakers was shipped via FEDEX with Tracking Number 786527335074. The last time there was any activity with the tracking number was on 04/30/2021. I have reached out to both Stockx and Fedex customer service and no one seems to know where my item is. The most annoying part of it is. Stockx customer service is the worst in the business. Every time you reach out to them. you will be assigned to a new agent. Which makes no sense, because they don't keep track of who they talk to. Stockx i just want my money back! That's all i need, my money. This will be the very last time i deal with y'all. There are way more better and efficient sites. To get sneakers from, avoid these scammers. They will messed you up so bad!”

Helpful Report

Posted 3 years ago

“Shockingly horrible experience. They screwed up my order, packaged it horribly, causing irreversible damage to the item. Support is basically automated robot that tells you the same nonsense over and over again. For all that is holy to you, avoid this scam site at all costs.”

Helpful Report

Posted 3 years ago

“In march I purchased a pair of Carmine 6's from Stock X. They passed and i received, but they had the pinkish midsole i was afraid of getting. I chalked it up as a luck of the draw and a few weeks later resold them to Stock X with their tag still attached. Today I get an email saying they didnt pass and they are sending back + $15 fee. How are you going to reject shoes i bought from you in the first place?! Cant you scan the tag to see that i got them from you?? Even if I didnt buy them off stock X, they are 100% legit from Nike. They were never purchased or sold as b grades or anything. This company employees complete idiots and exercises inconsistent shady business practices. Buy from GOAT, Ebay or anyone else, but not Stock X. Eventually they will screw you. Not to mention you can't call anyone over there to tell them what's going on.”

Helpful Report

Posted 3 years ago

“AVOID, items come with missing accessories, despite being sent by seller (StockX confirmed this), under there own terms and conditions they don’t have to send on with accessories? Even if stolen by StockX staff (no other possible explanation)! So don’t expect your Off-white tags, extra laces, exclusive charms etc attached.... AVOID! Customer service even worse than you may have read!”

Helpful Report

Posted 3 years ago

“Lost a pair of my sneakers, then claimed they failed verification then only refunded me half the value, Also had the cheek to charge me for the verification, Avoid stock x”

Helpful Report

Posted 3 years ago

“Disgustingly negligent when it comes to data and information. They have not stopped harassing me with marketing emails, despite me unsubscribing numerous times. Troubleshooting this with them has been a nightmare! I begged to be forgotten and my info totally removed. And even now the marketing has stopped. Weeks later I still get constant emails asking me to open stockx and read all sorts of messages they keep sending me such as showing me the data they hold etc. JUST DELETE ME AND LEAVE ME ALONE”

Helpful Report

Posted 3 years ago

“It’s hard for me to believe that this site is not a scammer. I had purchased a ps5 through this site with Venmo. The money was taking out of my Venmo but no confirmation of purchase was given. Couple days pass money still out of account no confirmation email so I Reached out to customer service. Can only reach out through email.. hmm.. I get a response back requesting a screenshot of it stating a purchased was made to stockx. So I did. Took a hot minute and a couple of more emails before getting an response to being told that the Payment was declined and that it should Be in my account or contact Venmo and see if there is a possible hold. So I reached out to Venmo and they said it was successfully purchased. This doesn’t make since. Stockx customer support is saying it’s declined and Venmo is saying it was successful so who do I believe? I want my money or I want the ps5 that I purchased. The fact that I’m already paying more than what the ps5 market value is is ridiculous. Not a trust worthy site at all. What Scammers.”

StockX 1 star review on 31st January 2021

Helpful Report

Posted 3 years ago

StockX is rated 1.8 based on 340 reviews