Stuarts London Reviews

Name: Stuarts London
Address: 35-37 Uxbridge Road, Shepherds Bush, London
Rating: 4.79

4.8 Rating 19,342 Reviews

97 %

of reviewers recommend Stuarts London

4.8

Based on 19,342 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0203 905 5552

Email:

customerservices@stuartslondon.com

Location:

35-37 Uxbridge Road, Shepherds Bush
London
W12 8LH

Write Your review

Tell us how Stuarts London made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Stuarts London 5 star review on 12th April 2025

234

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought this great pair of shoes for $200 U.S. I was using Europe size to order and they turned out too small by 1/2 size. When I was going to return them I got an email from Stuart's customer service that my size was not available. No solution to this, like, a different shoe at the same price or? I really didn't want a refund. So, here I am with a pair of shoes that are too small.”

Helpful Report

Posted 7 years ago

“Had the size I needed”

Helpful Report

Posted 7 years ago

“Expensive item compared to others but size availability prompted choice”

Helpful Report

Posted 7 years ago

“Good easy service apart from the returns complex and expensive. Wouldn't have ordered if I had realised returning an item was going to be an issue.”

Helpful Report

Posted 7 years ago

“Getting the parcel to parcel was quick. I was just a bit disappointed for returns where you have to pay for both transport, to go and come back home. That makes a very expensive return at the end. Appart from that great shop and service.”

Helpful Report

Posted 7 years ago

“Quick delivery”

Helpful Report

Posted 7 years ago

“Very happy about quick delivery (i chose not the express, but cheaper delivery and still it was very fast) BUT it cost a lot. And free delivery is available from 200 euros which is too high imho. I would be happy to wait a little bit longer and pay less for the delivery.”

Helpful Report

Posted 7 years ago

“I'm pleased with the belt, but it took longer than it should have to arrive, given the cost of FedEx express postage, which was the only delivery option offered. Also the gift box was crushed, probably because of bad packaging.”

Helpful Report

Posted 7 years ago

Dear Sir We are sorry about the delay you incurred with shopping at Stuarts London. I have further investigated this with Fed-Ex. An order was placed with us 10th May 2017 after our closing time. We Dispatched your parcel first thing in the morning of 11th May. A delivery was attempted in USA Boston on the 12th May, however no one was in to sign for the parcel. Apologies for the box not being able to withstand the delivery process, we usually use the FED-EX secure packaging only for smaller items. Please see below: -------- Date/Time Activity Location 5/15/2017 - Monday 10:27 am Delivered BOSTON, MA 8:22 am Held at FedEx location for recipient pickup BOSTON, MA Package available for pickup at FedEx Office: 187 DARTMOUTH ST 8:19 am At local FedEx facility SOUTH BOSTON, MA Tendered at FedEx Office 5/12/2017 - Friday 5:29 pm At local FedEx facility SOUTH BOSTON, MA 11:53 am Delivery exception SOUTH BOSTON, MA Customer not available or business closed 7:38 am At local FedEx facility SOUTH BOSTON, MA 6:17 am At destination sort facility EAST BOSTON, MA 5:33 am Delivery option requested Hold at FedEx location request received - Check back later for shipment status 4:27 am Departed FedEx location INDIANAPOLIS, IN 1:22 am International shipment release - Import INDIANAPOLIS, IN 12:56 am Arrived at FedEx location INDIANAPOLIS, IN 5/11/2017 - Thursday 10:05 pm In transit STANSTED GB 9:50 pm In transit STANSTED GB 4:44 pm Left FedEx origin facility CAMBERLEY GB 3:56 pm Picked up CAMBERLEY GB 6:17 am Shipment information sent to FedEx

Posted 7 years ago

“Great product, prompt delivery initiated by Stuarts however DPD were unable to find my address in Tilbury Docks. Made very little effort to find my building and received a notification to say "there was nobody in to sign for the parcel". I then had to collect from the post office the following day. Did try to contact Stuarts at 5pm to find out more info, however the call went straight to answer phone even though the message stated they close at 6pm???? Furthermore, I was charged an extra fee to have next day delivery (BEFORE 5pm) and DPD sent notification to say delivery would be made between 1645/1745? I was unhappy about this as I needed to be leaving my work place at 5pm to attend other business. After speaking with DPD, I found out delivery service before 5pm does not exist, and they only offer morning or afternoon delivery. Great product but disappointed with delivery service, thanks.”

Helpful Report

Posted 7 years ago

Dear Sir We are sorry to hear of this. We recently have moved our online business to a new location, the Tel: No has also changed and the new one is on the website. Tel: 0203 90 55552 - with offices hours being 9am to 5pm. You will be happy to know we have refunded the delivery cost you incurred back to you. Kind Regards Ravi Grewal

Posted 7 years ago

“Ease of ordering and delivery time were excellent. Not so good is the fact that the two pairs of shoes I ordered, (both UK9) are very different fits. One pair is comfortable bordering on loose, (Weejun, Larkin velour/Style BA11017/533), the other is very uncomfortably tight in the width, (Weejun, Layton Moc Kiltie/Style BA11020/000). I was advised on the phone (Australia to UK) that alternative widths are not available. This means I will have to get them stretched before I can wear them.”

Helpful Report

Posted 7 years ago

“Quick delivery but wrong colour tshirt than advertised, i did phone stuarts and left message but nobody got back to me which i thought was bad”

Helpful Report

Posted 7 years ago

“It's a good service was quick speedy etc but because you don't use models the shirt I ordered was way to long and if you had used models I would have had a better idea of how it would have lo Led d d not have to send it back”

Helpful Report

Posted 8 years ago

“very quickly to order and pay, but you write delivery in 1-3 days, i've made order on last 10 apr and 8 days has passed, and i've not received anything yet. Not good service of delivery. Sorry, but your delivery service does not respect the terms Thanks for your reply about it best regards Alessandro Regnani”

Helpful Report

Posted 8 years ago

“I have no problem with the order process or delivery of my item, but I would like to feed back on the quality of the product. The attached photo shows how the collar has bubbled unattractively after having been worn in a single rain shower, and the label inside says "Britain's Best Rainwear since 1937"! It looks like what happens to a nasty, cheap suit when the glue comes away from the canvas underneath. Extremely disappointing for a product of this price and I won't be buying this brand again. I have made this complaint to the manufacturer.”

Helpful Report

Posted 8 years ago

“out of stock - thank you”

Helpful Report

Posted 8 years ago

“Returns should be carriage paid. I buy regularly from you and rarely return items. I shouldn't be penalised if I do need to send items back”

Helpful Report

Posted 8 years ago

Dear Joanne You will be very pleased to know that we start a low cost returns service and possibly even a free service also from End April. We are talking with our couriers now to make it easier and cost effective for our customers. Please bear with us , it's this form loyalty and repeat custom that is allowing us to invest in offering a better service going forward. Kind regards Trevor

Posted 8 years ago

“Quality of clothes were good and delivery was fast but unfortunately the jacket was a slightly different colour as the one advertised online and it was far too small even though that size fits me elsewhere - I even checked the size guide but it was still too small and unfortunately had to be refunded. Would've been happy with the product (regardless of the colour being off) if the jacket had fit.”

Helpful Report

Posted 8 years ago

“When the Jacket arrived I opened the outer package only to find the jackets packaging to be torn, so it felt like receiving a secondhand item. However the item seems to be new and i like it......a lot. It has made me slightly sceptical about buying from Stuarts again, but at these prices doggy packaging can be forgiven.”

Helpful Report

Posted 8 years ago

“Color of the shoe online was photographed and retouched too bright, therefore I was surprised to see a much darker toned shoe arrive. I would have shipped it back but that was too complicated being that I'm in America.”

Helpful Report

Posted 8 years ago

Dear Sir Looking into this for we have not been able to identify the colour issue. After looking at the pair of trainers on three different screens, and iPad and Mobile the shoes do seem to be true likeness of the image we have. We take all photo's in a studio and try to keep any editing minimal. It could be a screen resolution setting that may be making it look brighter on your screen. Apologies if this has caused any inconvenience to you, if we can assist further in anyway , please do contact us. Kind Regards Trevor

Posted 8 years ago

“Great product range and prompt response from customer service when needed. However, really falling behind the competition by not offering free returns, even if its for an exchange! So many like for like, independent retailers offer this now, Stuarts don't. Sizing isn't always easy to judge and I've just had to pay £11 to return a pair of boots for a different size. Disappointing.”

Helpful Report

Posted 8 years ago

Stuarts London is rated 4.8 based on 19,342 reviews