Stuarts London Reviews

Name: Stuarts London
Address: 35-37 Uxbridge Road, Shepherds Bush, London
Rating: 4.79

4.8 Rating 19,336 Reviews

97 %

of reviewers recommend Stuarts London

4.8

Based on 19,336 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0203 905 5552

Email:

customerservices@stuartslondon.com

Location:

35-37 Uxbridge Road, Shepherds Bush
London
W12 8LH

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Stuarts London 5 star review on 10th July 2024

213

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered two items in a sale, they refunded one within an hour and said they had no stock, refunded the second the following day saying they had no stock. Might be a very good retailer but was asked to write a review of my experience with them.”

Helpful Report

Posted 4 years ago

“Revived this survey and yet to receive my order”

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Posted 4 years ago

“Sent me a pair of lois jeans good quality but the size was no way near the one I requested”

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Posted 4 years ago

“stay away, asked for more postage after orders were process”

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Posted 4 years ago

“Unfortunately I am unable to review the item as I still have not received it”

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Posted 4 years ago

“Online shopping process needs major improvement.”

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Posted 4 years ago

“I placed an order and didn't receive my Atems rill today absolutely worse Internet shop”

Helpful Report

Posted 4 years ago

“Ordered "Merz" Henley in navy received ink blue! Ha ha. Nice job .”

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Posted 4 years ago

“Very disappointed have yet to receive my Jacket. Fed ex tracking says it “ hasn’t cleared. Please fix this problem.”

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Posted 4 years ago

“Service nicht wirklich zuvorkommend, wurde aufgefordert Gutscheine zu kaufen um den Fehlbetrag zu begleichen weil der Aktionscode nicht für Deutschland galt.”

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Posted 4 years ago

“I liked your selection of boots, however the pair I ordered did not fit and I had to pay a $40 return fee. I'm unlikely to purchase anything again because of this.”

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Posted 4 years ago

“Ordered on 28/01 and we are 04/02... package already for 3 days ‘In transit’ in UK ... I ordered goods from the other side of the world on 30/01 and already received it. What is happening in UK? ...”

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Posted 4 years ago

“I have not yet received my order and have no updates regarding timeline!”

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Posted 4 years ago

“I bought a pair of expensive ladies walking boots, Danner & they have a scratch on them. I contacted Stuart’s Customer service who say this is “normal” for the boot. It is a deep scratch so how they could say this is normal I have no idea. They advised if I want a refund I have to pay for the cost of returning them, their customer service is unprofessional and poor, if you don’t want to chance paying £320 for a pair of damaged boots I’d shop elsewhere.”

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Posted 4 years ago

“Did no one answered me”

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Posted 4 years ago

“very dissatisfied, i have made my order expecting to receive it in 7 days and it has now been 3 days shy of a month and the depot is holding my package hostage for 51 dollars on top of the money i have spent to get my items to canada. im not a happy customer.”

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Posted 4 years ago

“So firstly, I ordered trainers in an 8.5 and a 9.5 was sent to me. I returned these and filled in the form requesting an exchange. A few days later I received an email stating my new item had been despatched. A few days following the email I received another email saying my t-shirt had been sent? I replied to this email to say a mistake must have been made as I didn't order a T-shirt. I was then told a I would be refunded for the T-shirt which made no sense to me so I queried this. It was then explained the wrong item had been despatched again so I would be refunded the remaining for my trainers and would have to order again. Needless to say the whole process of ordering from yourselves has been appalling and I will not be ordering the trainers I originally wanted from yourselves. Thanks, Jamie Thistle.”

Helpful Report

Posted 4 years ago

Dear Jamie , You are right to be upset, complete mess up on our part. 99.9% we get it right and I can’t apologise enough that your order experience was just totally off. If I can ever help restore your faith in Stuart’s again in the near future feel free to email me directly Ravi@stuartslondon.com and I will make sure the staff take extra care, and maybe offer some type of deal, as long as item isn’t on sale already. Kind Regards Ravi Grewal Company Director.

Posted 4 years ago

“Terrible customer service. Emailed regarding a VAT query due to additional hidden costs added to order, this was ignored. No response. Will not be using again.”

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Posted 4 years ago

“Got surprised by a 28€ overcharge at customs (for a 110€ purchase). There was not any warning whatsoever about additional customs charge shipping to Portugal. Unacceptable. Not going to buy again from Stuarts. Best regards, Antonio”

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Posted 4 years ago

“It’s hard to write a view yet when I’ve been waiting for a week or more for my items to be delivered and there’s still no sign of it so let’s hope it gets delivered soon before I put a negative review on here”

Helpful Report

Posted 4 years ago

Stuarts London is rated 4.8 based on 19,336 reviews