Stuarts London Reviews

Name: Stuarts London
Address: 35-37 Uxbridge Road, Shepherds Bush, London
Rating: 4.79

4.8 Rating 19,302 Reviews

97 %

of reviewers recommend Stuarts London

4.8

Based on 19,302 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0203 905 5552

Email:

customerservices@stuartslondon.com

Location:

35-37 Uxbridge Road, Shepherds Bush
London
W12 8LH

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Stuarts London 5 star review on 30th March 2025

231

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The shorts actually look good, however, the size is not at all what I had shopped for. My search was for XL or XXL size and the response from Stuarts London was Size 38. I expected that to be a 38 inch waist like it does in any other country that uses imperial measurement. The shorts that I received are XS or XXS and I can't even pull them up beyond my knees. Such a disappointing waste of my time, effort and money. Never again Stuarts London.”

Helpful Report

Posted 2 weeks ago

“Paid returns, really, really annoys me. More so when the sizing is absolutely ao wide of the mark that it’d be funny id it wasn’t for the scam that is paid returns.”

Helpful Report

Posted 1 month ago

“Normally pretty good, but I've moved to Ireland and got charged TAX before I could get my stuff. Stuart's had already charged me TAX. I sent them an email but not heard back.”

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Posted 2 months ago

“My experience was unfortunately not good as an international buyer as their payment processing did not account for shipping fees properly. After payment, I was informed that I needed to pay almost 300$ extra for shipping, which I had to refuse. I was refunded but due to currency exchange rates and bank fees, the refund had a 30$ difference so in the end, I lost 30$ and ended up empty-handed for trying to buy a snow peak item from this company.”

Helpful Report

Posted 2 months ago

“I purchased a Real Hoxton leather coat. The delivery service was excellent. I coat is size Medium and fits perfectly. However, there is a belt that comes with the coat and it was far too big. It was clearly a belt for a size XL at the least. I sent an email explaining that it appeared to be the wrong size of belt. The return email said that I should return the full garment. I telephoned and spoke to someone in customer service and she didn’t seem particularly interested and just said return the coat. I took the belt to a tailor and had it altered at my own expense.”

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Posted 2 months ago

“Sent the wrong item rang the telephone number left a message but nobody has contacted me”

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Posted 3 months ago

“I purchsed a gift voucher online as a gift and expected the voucher to be mailed to me. Whilst I received an order confirmation I have never received the voucher itself, despite writing in to your customer service department. Dispapointing as providing the recipient with an order confirmation is not ideal. This is unprofessional and a missed branding opportunity for Stuarts.”

Helpful Report

Posted 3 months ago

“I have used Stuart’s many many times and have always found them to be a good business with great brands and often discounted to a good price with a quick efficient delivery service however my most recent purchase a belstaff jumper original price £250.00 on sale then 20% off total £189.24 went missing DPD just left parcel at front door in full view of street and parcel went missing DpD to blame totally nothing to do with Stuart’s however got in touch with Stuart’s and over a week later no resolution so contacted PayPal who I purchased through luckily and they have after a further 8 days resolved issue with a full refund so on this occasion I believe DPD are totally to blame for an totally inadequate poor delivery service also I think Stuart’s are at blame for not resolving the issue no where near quickly enough just glad I purchased through PayPal or maybe I would have lost purchase price and had no goods for money”

Helpful Report

Posted 5 months ago

“Bought a pair of jeans that didn’t fit right, no issue with that. But no returns label supplied and also not allowed to drop back to the ewarehouse, despite living 20 minutes from there. So had to post back on an insured service at a cost of over £10. So it cost me £10 to NOT have a pair of jeans. Haven’t experienced any other shop that don’t provide a returns service.”

Helpful Report

Posted 5 months ago

“I was disappointed in your mistake as these caps were going to South Africa, luckily I checked before flying out. I had received both Stetson Hats but noticed the price tag on both caps is £79.00 each. A big price difference as the black one you charged me for was £169.00, hence the return. Do have any similiar black caps at £79.00 ? so that I can reorder ?”

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Posted 7 months ago

“Delivery was too late, I paid for customs taxes and fees.”

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Posted 9 months ago

“The Mephisto shoes that I ordered arrived and had clearly been worn and returned stock! There was small stones and glass in the soles and the insole heal was smudged which is the type of wear you expect when they have been on your feet for more time than just trying them on. Wasn’t happy, especially at the price!”

Helpful Report

Posted 10 months ago

“Malfunctioned Clothing Occured. I wasn’t expected this but, my Fred Perry brand order didn’t impressed me so much. I would he specific on this. I purchased the cropped parka jacket color grey. The problem was that the 2 elastic band on the hoodie got these 2 small black beads attached/inserted. When I’’m about to adjust the hoodie, it loosely fell off from the ground and never found it - Gone! I was so upset and annoyed with how it was designed. Overall I’m not truly happy with my 1st ever purchase from Stuarts London which I expected exceptional quality service & craftsmanship from them. Please do compensate at least for this malfunctioned clothing I purchased which is quite expensive. Hope to hear from your quick resolution! Waiting in vain here. Thank you! 🥺🤞🏽🙌🏼🙏🏽”

Helpful Report

Posted 10 months ago

“I havent got my pack”

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Posted 10 months ago

“refused to exchange an item of clothing because it was supposedly ‘marked’ even so the jacket was worn for a maximum of 30 seconds & placed straight back into the packaging.”

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Posted 10 months ago

“$50 to return an item when the item is $101. Yeah NOT a fan. Granted shipped to the US, which I paid $30 for faster shipping, so total of $80 3/4 of the price of the boots. Yeah, no. Honestly, first time having to return something. Didn’t anticipate this.”

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Posted 1 year ago

“Shoes arrived like they had been already worn getting the return was difficult but at least got refund for the shoes and return”

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Posted 1 year ago

“Clothing range is second to none but the returns policy is woeful,you shouldnt have to pay to return items of clothing,fir an exchange or no exchange”

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Posted 1 year ago

“I had no luck, to be sincere. Hopefully was just an unfortunate case, but since Brexit, it is very important that everything runs well and smooth to avoid returns, and that was not the case. But as said, in my case, everything went wrong so, I want to believe that was the exception Apart of it, customer service replies fast and behaves empathic and polite.”

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Posted 1 year ago

“Crappy online experience for shoppers. Had to pay for both delivery and to return.”

Helpful Report

Posted 1 year ago

Stuarts London is rated 4.8 based on 19,302 reviews