Stuarts London Reviews

Name: Stuarts London
Address: 35-37 Uxbridge Road, Shepherds Bush, London
Rating: 4.79

4.8 Rating 19,302 Reviews

97 %

of reviewers recommend Stuarts London

4.8

Based on 19,302 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0203 905 5552

Email:

customerservices@stuartslondon.com

Location:

35-37 Uxbridge Road, Shepherds Bush
London
W12 8LH

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Stuarts London 5 star review on 30th March 2025

231

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I still haven’t received my order and it is being investigated’ by the courier/Stuarts, I find this really unusual as normally Stuart’s are really prompt when dispatching goods and I have experienced no issues up until now. The customer services team I didn’t feel were particularly professional when dealing with the issue when I raised it to them but their is still time to make amends.”

Helpful Report

Posted 2 days ago

“I am very happy with the shoes I bought. Not only are the a gorgeous color, they were also very reasonably priced compared to other listings elsewhere. Icwill say however I got no response from customer service after reaching out about my order, and had to manually find a way to track my order internationally, as I have never ordered with them before.”

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Posted 1 week ago

“Have you be scamed by online investments traders, Paybackintld (@) g m a i l .com can help you recover it”

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Posted 2 weeks ago

“Thank you for the delivery. However, my delivery was delayed after paying for expressed shipping and delivery. It was delayed since I had both the addresses of my P.O. Box and Physical address together initally. I was email to give my physical address. So, I had to send and only give my physical address. But, ironically, the delivery ended up delivered two weeks later via my P.O. Box. This is why I initially gave both my P.O. Box and physical address in the first place to avoid any delays. Especially after I payed extra for express delivery. I would like to order more items from your awesome company, but I hope that this delay does not occur again. I am afraid that if I place another order with my physical address or P.O. Box address that this delay will happen again. Thank you for your time. -Gary”

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Posted 3 weeks ago

“Couldnt find proper menu to roam”

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Posted 1 month ago

“I like the design of the socks and the feel of the fabric however the fabric is thin, the elastic is questionable, I think it will stretch out rather quickly. The sock's rise is short in comparison to other socks. Time will tell if I purchase more, these socks are rather pricey, definitely a splurge.”

Helpful Report

Posted 1 month ago

“When I got the jacket I didn’t notice until after I had worn it out for the first, where my friend pointed out the feint purple line down my back. It looks like the zipper must have dyed from the inside out on the back of the jacket. If possible I would much appreciate some compensation. Other than that it’s a class piece just gutted that it came like this.”

Helpful Report

Posted 2 months ago

“Ordered a Filson jacket. Good price. Fairly long delivery but around New Year so expected the delay. Unfortunately item didn't fit. Very costly to return (£18)”

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Posted 2 months ago

“Website stated Tshirt was available in my size which is why I purchased two items. Days later informed my size wasn't available but by then hat was already dispatched otherwise I'd have ordered what I wanted elsewhere. Couldn't fault speed of delivery.”

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Posted 2 months ago

“After first wear noticed a small hole in the cuff of my gabicci top not happy”

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Posted 2 months ago

“Burlington socks not as great quality as I remember them to be”

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Posted 3 months ago

“The website is really good and delivery was quick with out issue. But the only issue I have is that when we had to return the item we had to pay for it to be returned do paying delivery cost effectively twice you should offer free returns that's what I think.”

Helpful Report

Posted 3 months ago

“Slow delivery - took nearly two weeks”

Helpful Report

Posted 4 months ago

“The right hand glove had a line of scratch on it. It’s not from the original hide but post manufacturing. The postal service was good. I will definitely order again. Hopefully, a bit more care with QC.”

Helpful Report

Posted 4 months ago

“Product great but didn’t suit me. Delivery speed very good. How the coat has been packaged had messed up the large collar and I believe it would’ve taken a lot of work to get it right again. I had to return and was surprised at how limiting the return option were and that it was nearly £5. I accept returns are expensive but this seemed a couple of pounds too much. Great price though and not put off using them again as the range and depth of choice here is outstanding. Return felt with quickly and without fuss”

Helpful Report

Posted 5 months ago

“Ordered a barracuda jacket it’s really doesn’t fit need a bigger size but it’s going to cost me fifty dollars to ship it back that’s crazy”

Helpful Report

Posted 6 months ago

“Bought a tracksuit top as my first purchase from Stuarts London. The price and service were great but …. delivery was signed for and I knew that I would only be home on the Saturday so paid quite a bit extra. Then when away I received a message saying my parcel was out for delivery (the Friday / next day). I assumed it wouldn’t be left as it clearly said signed for but the delivery guy left it in a safe place (this would have been perfect service if I hadn’t paid over the odds for Saturday). I then contacted Stuarts via the app to Fred back and received no reply.”

Helpful Report

Posted 6 months ago

“As my first purchase from Stuarts London, I ordered an item shown as available on the website. The order was cancelled by Stewarts London because the website availablity was inaccurate and the product was not available to pick. This can occasionally happen in any on line business. However, no attempt was made to offer me an alternative product, which was available, in order to save the sale. This made me feel I was not highly valued as a customer. I considered purchasing the item from other suppliers but was unable to find it at a similar price. Then I noticed that a very similar product was also indicated as available from Stuarts London. This time, I contacted their sales team to check the availablity was accurate. They called me back in less than an hour to confirm it was available. I ordered this similar product and it arrived quickly and in good condition.”

Helpful Report

Posted 7 months ago

“I ordered a pair of Canvas Shoes. it is of very poor quality, see attached pictures for details, the uppers are covered in white sticky glue and poorly handmade. Secondly, the Royal Mail used for this order delayed delivery due to the courier not being able to contact me as my phone number could not be displayed on the parcel. So I hope you'll pay attention to these issues. Thanks for your time”

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Posted 10 months ago

“Got the item in very good time. Unfortunately it was damaged and had to be returned. I’m awaiting a replacement.”

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Posted 10 months ago

Stuarts London is rated 4.8 based on 19,302 reviews