“I purchased the Legacy 977 hand-wind Skeleton, delivery took 18 days but when arrived it was presented well and a great looking watch - pity it didn't work. Followed return instructions (only 4 days to return, costing me $60 NZD) then another 17 days for new watch to arrive. New watch works well but disappointed that an original $197 NZD purchase has now cost $257 NZD by having to return a faulty product, not impressed! Perhaps returns on faulty products is something the Customer service/support team should be looking at. Watch itself - 5 stars, service 2 stars.”
“Didn’t have the watch I ordered in stock but I accepted the alternative offered to me. Failed to ship my watch after 3 weeks. Failed to respond to 1 week of emails. Instantly responded after I initiated a dispute on PayPal. Refunded me. You work out how I feel.”
“I wrote to customer service and orders departments. Never got a reply. Watch is just fine, but your customer service needs improvement.
Also, you spammed me every day after I made the purchase. I never signed up on your list!
Overall very negative experience. Will never do business with you again.”
“More than a month after the purchase I have not received it, at the time of purchase it was supposed to be 10 days and nothing that I receive ... written to customer service and I have no satisfactory answer ... Disappointed”
“Good company to deal with, very quick delivery, and absolutely adore the grand emperor watch. Only thing with it, is the little cog on wind up, hour change, has come away, so need to have that repaired. Also the hands could do with being more obvious, so can be seen easily against the face background. Ending up putting some luminous green paint, on the ends of the hour and minute hands, so could see the time with out using my glasses. Love the look of it. Alan.”
“Just received Emperor’s Grandeur 3919 Automatic 49mm Skeleton. Outstanding style and attention to details, although Breguesque hands are hard to read for my eyes. I guest It it look even better with navy blue strip. I needed to pay VAT twice because of USA-EU trade policy.
Great deal, I recommend this watch highly.”
“I recently purchased two watches; unfortunately the divers watch rotating bezel fell off after a few days which was very disappointing. I contacted Stuhrling who immediately agreed to despatch a replacement to Australia which arrived very quickly. I am very happy with the design and feel of the watch, and if the replacement remains serviceable I will be very pleased. I am certainly very impressed with the “no fuss” honouring of the Stuhrling warranty so far.”
“Stuhrling brags and begs for praise in all of its communications, rather than trying to ask honest questions and solicit real feedback. It is off-putting and makes me think less favorably upon the organization and its products. Honestly? Their products are OK but overpriced.”
