“I have done an order since 2 months and tell now I didn't receive any thing. I have tried to contact you many times without any solution from your side.”
“Thank you for asking me for a short review. As I am still waiting for my order to be delivered, I can only say that the delivery service by DHL is extremely poor. I have ordered and paid for my watch since the 3rd of June and till now (4th July), I have yet to receive my order.
I can understand that the Covid pandemic has affected logistic, but What I don’t understand is that you guys are not stepping up to ensure customers’ confidence and explain what’s going on with their orders. I noted your aggressive ads and promotion via social media (FB). This poor delivery service performance certainly gives the impression that this is a scam.”
“All i have to say is on the day i received this watch it was 2pm, between then and later in the evening i couldn't see which day the watch was showing. I didn't like the look of it at all. I didn't like anything about it. It looks cheap and chinese to me. I out it straight into an ad to sell as an unwanted gift for much less than i'd just paid for it. I'm going to sell it and buy a Seiko day date watch for around the same price.”
“I love the watch, but the recent band order does not fit the watch. I made multiple attempts to obtain a correct band even sending pictures, but nothing was done to correct the situation.”
“I received a non operating watch, it looks good and I was very excited and patient to receive it, but unfortunately its not working. I hope you can tell me what should I do to get it fixed or replaced. It is still in its box as I received nothing is missing.”
“I purchased a Stuhrling watch and I was so disappointed. I arrived with tarnished links. I immediately got a return authorization and sent it back the same week. At first the USPS couldn’t make the delivery because”
“Beautiful watch but terrible customer service. After owning it for only a few months one of the hands fell off. I had to pay $20 shipping to send the watch and another $20 shipping to get it back. You would think a company that sells watches for several hundred dollars would stand behind their product and pay for their defects instead of putting that burden on their customer. My next watch will not be a Stuhrling.”
“Hi - I love my watch its good and does what you ask of it, feels great on....your getting very poor for customer service, the buckle on the strap broke and after 3 email and responses from your supplier saying they are busy, I purchased a new strap from your web site and had it shipped from US to UK at a cost of £40 in tax, you keep mailing me from your service@ and I have replied another three times......no response to date.”
“It was junk. The dial was broken and instead of offering an immediate replacement I was asked to send a video of what wrong. Seriously? My one star is split between the product and customer service. Since it was to be given as a gift- I had to go to the local mall and buy a replacement. Lesson learned with this company.”
