Superbalist.com Reviews

Name: Superbalist.com
Rating: 1.46

1.5 Rating 236 Reviews

9 %

of reviewers recommend Superbalist.com

Company Reviews

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Metrics

1.5

Based on 236 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 55%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Superbalist.com 4 star review on 21st April 2025

Noluthando Tshabalala

Superbalist.com 1 star review on 10th October 2024

Anonymous // 01/01/2019

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“I bought Calvin Klein Euphoria perfume, while it was on "sale" at R1100. I still had my old bottle but thought I would top up while it was on sale. I'm ever so sorry I wasted R1100!! I do not believe what Superbalist sold me to be an authentic perfume! It is advertised on their website as a Calvin Klein perfume and priced at the same price as other reputable retailers like Edgars, Foschini etc. However, it definately does not smell or perform like my old bottle! The smell is gone within a few minutes of spraying, and I'm left with a faint almost chemical smell! It is illegal to be selling counterfeit products, and I realised right after the first time I used it, that I had been duped, because perfume is non refundable or returnable on Superbalist! Is there any way a person can take this further? If their products are counterfeit, which I believe they are, then they should not be listed on their website as authentic or using the designer brands name, and CERTAINLY not charging people what other retailers are charging for AUTHENTIC perfume! There should be an investigation into this, as I see I am not the first person to be complaining about the perfume they are selling....”

Helpful Report

Posted 1 year ago

“I have had the worst experience trying to get a refund for an item I returned a month ago. It has been 4 weeks and I still haven’t received my money. I have never ever experienced such incompetence and lack of empathy for the customer. Initially the refund was paid but they used the wrong bank. When I brought this to their attention, they said they would investigate and give me feedback but nobody attempted to resolve the problem or even give me feedback. The matter was handed to Muntu S, who is a supposed manager but he has been so unhelpful. He never returned my calls or emails and he doesn’t know how to handle customer queries efficiently. Superbalist needs to train their staff on how to solve problems because that is essentially what good customer service is about and without good customer service, you will not have returning customers. A week ago I spoke to Grant who assured me that he would assist to resolve the situation. He loaded the payment and contacted finance and I was so hopeful that it would be resolved. I was pleasantly surprised when he kept his word and notified me once the payment was supposedly made. It has been a week since they claimed to have processed the payment again but still I haven’t received anything. Grant promised to check on the proof of payment once available and give me feedback but I am yet to see any proof that the payment was made. I have spent so much time, effort and airtime contacting these people to try and get my money back. I am tired and frustrated and going to take the matter to small claims court if I don’t receive my money this week. Be warned, stay far away from Superbalist. The promotions and discounts that they offer is really not worth hassle and horrible customer service. I will never again purchase from this company”

Helpful Report

Posted 1 year ago

“Placed an order 4 weeks ago, the order arrived at the pick up point. I opened my order for Ray-Bans infront of the counter assistant at the pick up point. Inside was a Ray-Ban box, with a Ray-Ban casing but unfortunately NO RAY-BAN INSIDE. This matter had to be investigated and took 3 weeks. 11 days ago a refund was approved and yet no money has been refunded to me.??? Easy how Superbalist immediately deducts money from your account, but then fails to deliver the product and still keeps your R2350???? Never ever order from them, they will take your money. Never answer phones,, no respond to emails and when someone eventually answers the matter gets "escalated"????? Lies. Thieves.”

Helpful Report

Posted 1 year ago

“I purchased a Fossil watch through Superbalist during December. In April the watch started losing time even though it is supposed to be a "kinetic" watch - i.e. no batteries required. I logged a return which was approved and Superbalist collected the product. It is now more than a month later and I still haven't received a refund. Superbalist claims that they are waiting for a response from the supplier. I don't understand how this is my problem as I dealt with Superbalist and not the supplier. I don't think that I'm going to get my money back any time soon as their customer complaints division doesn't seem to care. I will not purchase anything from them again any time soon.”

Helpful Report

Posted 1 year ago

“I bought a polo Berkley clutch purse bag green, February 2023, it is only April, 2 months later and this product is peeling with general daily usage(just being in my bag), I had an issue with the way this product was delivered in aswell, wrapped in a plastic bag, with no confirmation that this purse is an authentic polo brand.”

Helpful Report

Posted 2 years ago

“I ordered white tekkies on the app and received black sandles. I have logged an exchange but I am not receiving my return code to take it back. I tried to log it again and it says its not returnable, I only got the product two days ago. I want the correct product that I ordered! No feedback from support!”

Superbalist.com 1 star review on 22nd March 2023

Helpful Report

Posted 2 years ago

“I ordered a pair of vans and socks but they delivered me juice and a codeine 💔 am so disappointed that I won't be having appropriate shoes for a ceremony that I need to attend tomorrow 💔💔💔”

Superbalist.com 1 star review on 22nd February 2023

Helpful Report

Posted 2 years ago

“Don’t waste your time buying from them, they sell fake products, their pefurmes don’t even last for 5 minutes, fake fake fake!!! & I’m not buying from them again ever. They don’t even want to refund on items”

Helpful Report

Posted 2 years ago

“Superbalist, how many emails do I need to send to you to get my money back? 10 working days have lapsed and still nothing. Why do I need to hunt you down to get my money because of an error from your distribution warehouse?? You guys are scammers who must be exposed!!”

Helpful Report

Posted 2 years ago

“These guys are just. Thugs, thieves. I have been waiting for my refund for over a month now. Extremely disappointing. I will ensure people know about this.”

Helpful Report

Posted 2 years ago

“Hi bought R2700 worth of perfumes on Superbalist for Christmas gifts and they are all fake. The Eli saab le parfum last 2 seconds. The hugo boss doesnt even smell. The boxing and bottles looks absolutely legit but the perfume is definitely not original. I did read the disclaumet about parallel imports perfume but as far as I understood this doesnt mean it is fake? I would definitely not recommend buying these perfumes.”

Superbalist.com 1 star review on 4th January 2023

Helpful Report

Posted 2 years ago

“Their perfumes are fake and it gave me a rash mxm.”

Helpful Report

Posted 2 years ago

“Pathetic!!!”

Helpful Report

Posted 2 years ago

“I bought Dolce and Gabbana Light Blue perfume from Superbalist and realized after an hour the smell is gone. This was a gift set on promo and super expensive. The physical bottle looks so fake, does not have Eau de Parfum or Eau de Toilette on it as per the fragrance in reputable stores. Surely, there should be a policy against selling customers counterfeits and making heaps of money off it. The return policy protects Superbalist only but what about the customers entrusting that the items we buy are not fake? I want my money back!!! I will be taking this to social media and tagging Dolce & Gabbana in. I will be sending my perfume for testing to prove the fake is being sold by Superbalist and they are doing absolutely nothing about it.”

Helpful Report

Posted 2 years ago

“I bought a pair of Levi's only to see that it's fake, the material of the jean is totally fake the pockets are not printed on the inside like they supposed to be. Their size 27 size is too big more like 34 Am not happy at all.”

Helpful Report

Posted 2 years ago

“I purchased olaplex shampoo and conditioner from superbalist only to find out they were fake. I returned both bottles but only one was refunded because superbalist insist I only returned one. Apart from this being total nonsense they are obligated to refund me seeing as they sold me a counterfeit product. This has been going on for months now. No one phones me back. No one replies to my emails. I’m just being treated like IM the pain. I have spent tens of thousands with superbalist. And after all these years I’m getting ready to delete the app from my phone. .”

Helpful Report

Posted 2 years ago

“i am writting this very disappointed thier perfumes are fake they dont even last 5 minutes with our hard earned money that we buy these products for”

Helpful Report

Posted 2 years ago

“Thank you Jesse, I've send an email this morning and received my refund already Absolutely superb client service.”

Helpful Report

Posted 2 years ago

“I bought 4 perfumes from superbalist on different occasions and all of them were fake fake perfumes. It only last for 2 minutes and is gone.”

Superbalist.com 1 star review on 8th November 2022

Helpful Report

Posted 2 years ago

“superbalist.com Cancelled my order meant for my child's birthday. This caused a great upset and the initial delivery showed Saturday and the unanimously changed to two days later. And they later cancelled the order without even contacting me. I will never use this site and it sells less quality clothes.”

Helpful Report

Posted 2 years ago

Superbalist.com is rated 1.5 based on 236 reviews