Superbalist.com Reviews

Name: Superbalist.com
Rating: 1.44

1.4 Rating 233 Reviews

8 %

of reviewers recommend Superbalist.com

Company Reviews

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Metrics

1.4

Based on 233 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 78%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Superbalist.com 1 star review on 10th October 2024

Anonymous // 01/01/2019

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“I purchased a Fossil watch through Superbalist during December. In April the watch started losing time even though it is supposed to be a "kinetic" watch - i.e. no batteries required. I logged a return which was approved and Superbalist collected the product. It is now more than a month later and I still haven't received a refund. Superbalist claims that they are waiting for a response from the supplier. I don't understand how this is my problem as I dealt with Superbalist and not the supplier. I don't think that I'm going to get my money back any time soon as their customer complaints division doesn't seem to care. I will not purchase anything from them again any time soon.”

Helpful Report

Posted 1 year ago

“I bought a polo Berkley clutch purse bag green, February 2023, it is only April, 2 months later and this product is peeling with general daily usage(just being in my bag), I had an issue with the way this product was delivered in aswell, wrapped in a plastic bag, with no confirmation that this purse is an authentic polo brand.”

Helpful Report

Posted 1 year ago

“I ordered white tekkies on the app and received black sandles. I have logged an exchange but I am not receiving my return code to take it back. I tried to log it again and it says its not returnable, I only got the product two days ago. I want the correct product that I ordered! No feedback from support!”

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Posted 1 year ago

“I ordered a pair of vans and socks but they delivered me juice and a codeine 💔 am so disappointed that I won't be having appropriate shoes for a ceremony that I need to attend tomorrow 💔💔💔”

Superbalist.com 1 star review on 22nd February 2023

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Posted 1 year ago

“Don’t waste your time buying from them, they sell fake products, their pefurmes don’t even last for 5 minutes, fake fake fake!!! & I’m not buying from them again ever. They don’t even want to refund on items”

Helpful Report

Posted 1 year ago

“Superbalist, how many emails do I need to send to you to get my money back? 10 working days have lapsed and still nothing. Why do I need to hunt you down to get my money because of an error from your distribution warehouse?? You guys are scammers who must be exposed!!”

Helpful Report

Posted 1 year ago

“These guys are just. Thugs, thieves. I have been waiting for my refund for over a month now. Extremely disappointing. I will ensure people know about this.”

Helpful Report

Posted 1 year ago

“Hi bought R2700 worth of perfumes on Superbalist for Christmas gifts and they are all fake. The Eli saab le parfum last 2 seconds. The hugo boss doesnt even smell. The boxing and bottles looks absolutely legit but the perfume is definitely not original. I did read the disclaumet about parallel imports perfume but as far as I understood this doesnt mean it is fake? I would definitely not recommend buying these perfumes.”

Superbalist.com 1 star review on 4th January 2023

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Posted 1 year ago

“Their perfumes are fake and it gave me a rash mxm.”

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Posted 1 year ago

“Pathetic!!!”

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Posted 1 year ago

“I bought Dolce and Gabbana Light Blue perfume from Superbalist and realized after an hour the smell is gone. This was a gift set on promo and super expensive. The physical bottle looks so fake, does not have Eau de Parfum or Eau de Toilette on it as per the fragrance in reputable stores. Surely, there should be a policy against selling customers counterfeits and making heaps of money off it. The return policy protects Superbalist only but what about the customers entrusting that the items we buy are not fake? I want my money back!!! I will be taking this to social media and tagging Dolce & Gabbana in. I will be sending my perfume for testing to prove the fake is being sold by Superbalist and they are doing absolutely nothing about it.”

Helpful Report

Posted 1 year ago

“I bought a pair of Levi's only to see that it's fake, the material of the jean is totally fake the pockets are not printed on the inside like they supposed to be. Their size 27 size is too big more like 34 Am not happy at all.”

Helpful Report

Posted 1 year ago

“I purchased olaplex shampoo and conditioner from superbalist only to find out they were fake. I returned both bottles but only one was refunded because superbalist insist I only returned one. Apart from this being total nonsense they are obligated to refund me seeing as they sold me a counterfeit product. This has been going on for months now. No one phones me back. No one replies to my emails. I’m just being treated like IM the pain. I have spent tens of thousands with superbalist. And after all these years I’m getting ready to delete the app from my phone. .”

Helpful Report

Posted 1 year ago

“i am writting this very disappointed thier perfumes are fake they dont even last 5 minutes with our hard earned money that we buy these products for”

Helpful Report

Posted 1 year ago

“Thank you Jesse, I've send an email this morning and received my refund already Absolutely superb client service.”

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Posted 1 year ago

“I bought 4 perfumes from superbalist on different occasions and all of them were fake fake perfumes. It only last for 2 minutes and is gone.”

Superbalist.com 1 star review on 8th November 2022

Helpful Report

Posted 2 years ago

“superbalist.com Cancelled my order meant for my child's birthday. This caused a great upset and the initial delivery showed Saturday and the unanimously changed to two days later. And they later cancelled the order without even contacting me. I will never use this site and it sells less quality clothes.”

Helpful Report

Posted 2 years ago

“Absolutely TERRIBLE service when trying to return/exchange a parcel. You have to drive to the collection point day after day after day, until eventually they can take your parcel. Emailing and phoning customer service doesn't get you anywhere either. All they do is "apologize forcthe inconvenience". I will definitely never shop there again!”

Helpful Report

Posted 2 years ago

“I bought a pair of shoes for my husband as a birthday gift on 3 September and gifted them to him yesterday on his birthday 18 October. If you compare the size 9 sent to me to any other size 9 shoe it is far larger! Superbalist refuses to exchange them as it is after the 30 day period. The shoes are still available on there website so I see no reason why they cannot make the exchange. I am most disappointed with the service and I will be taking it further!”

Helpful Report

Posted 2 years ago

“Very disappointed Hello I bought a 200ml Calvin Klein perfume which was very expensive for me but I used my savings because it was on special..does not smell like the original, very inferior quality, does not last even if I spray it on my clothes, gives me a rash , because it is a parallel product , I cannot return it. I am very unhappy with this product”

Helpful Report

Posted 2 years ago

Superbalist.com is rated 1.4 based on 233 reviews