Superbalist.com Reviews

Name: Superbalist.com
Rating: 1.44

1.4 Rating 233 Reviews

8 %

of reviewers recommend Superbalist.com

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1.4

Based on 233 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 78%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Superbalist.com 1 star review on 10th October 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Yohh these Ben Sherman tees are not what I saw online 🙆🏾‍♂️ 😩 The paintings just put me off. Angikho right! Fake Fake Fake!”

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Posted 4 years ago

“5 stars.”

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Posted 4 years ago

“I returned shoes and I’ve been contacting then about my refund even today I haven’t got it, I returned them on the 26th of October, been speaking to different people, like Sky, Olwethu, Lisa and so on, I really don’t understand these people.”

Superbalist.com 1 star review on 21st November 2020

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Posted 4 years ago

“Initially, I was super impressed since my parcel arrived 3 days after I placed the order. Only to find they sent me the wrong product. From there everything went sideways. They took a week to come and collect the wrong item. Only a week after THAT did they let me know I can expect my package in another week. So so so disappointed. Can't wait to finally receive the package for real.”

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Posted 4 years ago

“Really happy with the service, ordered a shorts and the labeling on the product was wrong and they handled my exchange quickly and professionally. Also ordered a pair of converse tekkies and they're legit and my correct size :)”

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Posted 4 years ago

“Superbalist sells fake takkies I was so disappointed ... I would have never noticed if they were mine. Imagine buying an entire fake for someone else a xmas present!”

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Posted 4 years ago

“Worst online shopping experience ever. False advertising False promises Service was disappointing Not even a one star is deserved Biggest mistake shopping off superbalist. First and last time shopping here”

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Posted 4 years ago

“I’ve never been disappointed with this online store.”

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Posted 4 years ago

“Superbalist offers best service ever🤞 I have been buying here since from last year....and i can tell even to day i still appreciate THEIR service. ❤ This is the only online store I trust at this moment.🤞🤞”

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Posted 4 years ago

“Worst company ever, up to so far I've ordered 4 things ,of which my last order I picked up today is totally fake because it doesn't look like what I saw on their website ...I ordered a navy blue Gstar raw shirt ,but the order I received is a navy blue shirt with watermarks on the shirt, and it's like it was just printed ....FAKE!!! ...I'm very disappointed and it was my last time ordering from you guys”

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Posted 4 years ago

“Shuuu its always good to check reviews before buying im glad i did, i will never bother myself buying”

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Posted 4 years ago

“I ordered some pants and a pair of vans shoes, everything seemed fine until I went to collect my order. The Shoes weren't there. When I check on the app it says they were canceled but they never notified me on why they were canceled despite me paying the full amount for it. They never told me how I'll be refunded or sent my new pair of shoes. It's like they just took my money then canceled the order. Their customer service is poes. They don't pick up the phone nor respond to email. I wouldn't recommend superbalist.com to anyone. They're a scam I'm very sad about this coz I used the last money I had worked hard for. Whoever is running this takealot and superbalist store is irresponsible just getting rich off peoples money without giving them the products”

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Posted 4 years ago

“If there was a zero rating l would have given them a zero or minus a million. I have lost so much money from transactions being charged multiple times and refunds into my account never being processed. The customer service is so poor and the agents are all dumb and dont do their work and useless. Please stay away from Superbalist they are scammers and fraudsters.”

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Posted 4 years ago

“I ordered for a gift a medium priced pair of sunglasses R400.00 the glasses came in tissue paper and a plastic bag. I would have at least expected a case when spending this sort of money even your in store below R200 sunglasses come with a case. Very disappointing”

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Posted 4 years ago

“I purchased some clothes and the payment was deducted 3times more from my account. Called and emailed and did everything possible to get my money back but noone assisted. And this is R4794 ranf am talking about. Please stay away from Superbalist to avoid paying the same price like l did. Am still mourning my money and l wouldnt want anyone to experience the same.”

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Posted 4 years ago

“I have been struggling to get my money back for the past 2 weeks for an order that THEY cancelled. Definitely not shopping with them ever again.”

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Posted 4 years ago

“Ordered a sweater size small and got a large and it wasn’t even the same sweater. I also ordered a Nike trainer and it was worn out in a month. Went to a Nike store and the shoe isn’t even the same..They sell fake stuff.”

Superbalist.com 1 star review on 17th July 2020

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Posted 4 years ago

“Racist Organization. NOTHING MORE.”

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Posted 4 years ago

“I requested a collection on the 2nd June - and pick up was for 8th june- orders 8029064 and 8028894, I requested a return again for other items on the 7th june pick up was scheduled for 9th of June. I have been working from home since lockdown to date and if im not at home there is always someone home. The couriers did not once arrive from the 8June till today 24th JUNE. I finally sent an email on the 12 June - Nadine Piedt response and said couriers will arrive the next day the 13th, they did not arrive i sent an email telling them that the courier did not arrive - Kauthar isaccs then responded on the 14th ( 1 WEEEK GONE) once again apologizing for the inconvenience caused and tell me the courier have confirmed that and reschedule pick up for the next day, on the 17 June again Kauther says she has AGAIN confirmed that pick up will be on the 18 June the next day, on the 19 (WEEK 2) again i send an email courier have not arrived, on the 21 june - i spoke to Zintle Dubeni who advises me i can go drop the items off at a pick up point.lets recap its been 14 days awaiting delivery, every day i have to be stuck at home, because EVERYDAY Im told couriers are coming, for them to never pitch. FRom the 17 june im already telling everyone i speak to i want to rather go drop off the items at a pick up point because the COURIER NEVER ARRIVE!!!! The response is still they will investigate with courier and get back to me - after each call and email i wait 48 hour for a response which will say the courier are coming and yes TO THEM NEVER ARRIVING!!! 22 June spoke to Nadine Piedt again- said will follow up with courier Today is the 24 June - It has been 16 DAYS waiting for your couriers, i have numerous times requested that you cancel the request and ill log another return and go drop off the item myself at a pick up point. This has been a frustrating, tedious, and disgusting service from Superbalist.”

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Posted 4 years ago

“Rubbish store!!!! Ohhhh, extremely RACIST as well. How can i forgot that!!”

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Posted 4 years ago

Superbalist.com is rated 1.4 based on 233 reviews