Superbalist.com Reviews

Name: Superbalist.com
Rating: 1.46

1.5 Rating 236 Reviews

9 %

of reviewers recommend Superbalist.com

Company Reviews

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Metrics

1.5

Based on 236 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 55%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Superbalist.com 4 star review on 21st April 2025

Noluthando Tshabalala

Superbalist.com 1 star review on 10th October 2024

Anonymous // 01/01/2019

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“I have almost 17 call agents working on one refund issue canceled by samkele something when I asked her to process the funds to my bank account instead of my wallet. I don’t know what level of education is needed to work there but Superbalists needs to provide more training I’m fed up. Being a frequent customer at Superbalist I’d rather shop on overseas online shops or ZANDO than that circus you guys are running. That Jay horn and Samkele better receive the adequate customer training they need because this is not it. You confirm that the blouse is there a million times and it was picked up along with the dress but I still don’t have the refund for that stupid blouse.”

Helpful Report

Posted 5 years ago

“Terrible customer support”

Helpful Report

Posted 5 years ago

“If the clothes are not the wrong size. Then the shoes are delivered in two different sizes. I’m really upset by my experience with Superbalist. This may be the 4th order I’ve had to send back. Really hoped for better service”

Helpful Report

Posted 5 years ago

“I am suspicious about addidas classics I have bought the shoes look fake I have compared it to a pair at sportscene no bar code or nothing 8 had the shoe on twice the front part looks like it pulls loose. I don't know what to do really I paid for it and on the pictures you expect the original products I have done my research into this. What can a person do is there no law governing fake products being sold by this online retailer?”

Helpful Report

Posted 5 years ago

“Terrible service. I’ve had issues the past 2 times I’ve ordered on Superbalist- one with customer service and one with delivery service (but I think that is Takealots fault- they were also very unfriendly and unhelpful).”

Helpful Report

Posted 5 years ago

“bought MAC Ruby Woo lipstick from Superbalist, I've been wearing it for a couple of days and I am starting to question if its an original... I am a frequent buyer but this particular order is a bit dodgy. I guess time will tell. OR I should take the lipstick to a MAC store and see what they have to say about it.”

Helpful Report

Posted 5 years ago

“I placed an order for a Michael Kors Ritz Chronograph watch. I received my order but unfortunately the box was yellow instead of white. I sent an email to Superbalist along with pictures of the box expressing my disappointment as the watch was purchased as a gift. I was advised that I could return the watch & receive a refund as they no longer had any stock. I advised that I did not want to return the item as they had clearly stated that they no longer had any stock but requested that they issued me with a new box as they had stock of the same watch just a different colour metal. A response was received advising that they do not have any additional boxes to issue & would need the watch & the box back to take the matter up with the supplier. I am furious as the item purchased has been a long-desired gift & the item should have been checked before being shipped. The watch is in perfect condition but I cannot gift a yellow stained box due to dust collection or poor storage at their facility.”

Helpful Report

Posted 5 years ago

“Bad service and Product not exactly the same like on the pictures. Zando is way better.”

Helpful Report

Posted 5 years ago

“Worse online shopping experience ever”

Helpful Report

Posted 5 years ago

“Worse online shopping experience ever ! Received a refund of R29 for a sneaker valued at R279”

Helpful Report

Posted 5 years ago

“Worse online shopping experience ever ! Received a refund of R29 for a sneaker valued at R279”

Helpful Report

Posted 5 years ago

“Worse online shopping experience ever . Received R29 refund for a sneaker valued at R279”

Helpful Report

Posted 5 years ago

“The website has become really slow. I can't see pictures of anything.....I would rather go to Zando. Definitely less frustrating”

Helpful Report

Posted 5 years ago

“I ordered an olive coloured dress, it arrived and it was teal. It arrived all crumpled up too, it was not folded what so ever. I could live with the colour and the crinkles. The fabric was also really flimsy and bad quality. Now I have washed the dress in cold water and it shrunk 15 cm in length, so now it is a shirt. Do not buy from them, they are not Spree.”

Helpful Report

Posted 5 years ago

“I bought 3 shoes from Superbalist and all three of them were of bad quality. Only wore the shoes not more than twice and they are already in a bad state”

Helpful Report

Posted 5 years ago

“since Spree changed to Superbalist I have had endless problems to the extent where I don't use their servive anymore.Spree used to be my online store of choice but now it is sadly very disappointing. Firstly the website is not at all user friendly and crashes while searching. secondly they have 1000's of items advertised which are sold out and have no sizes available. it is completely a waste of time and I believe this is causing the website to be so slow and crash continuously. thirdly customer service is a nightmare.It takes hours and even days to get to speak to a consultant. Am now shopping at Zando which I did not even like before but they offer a better service . I miss the old Spree which was quick and efficient and had a wonderful website. this is a general review and not based on a recent purchase.”

Helpful Report

Posted 5 years ago

“Fake perfumes, don't purchase!!!!”

Helpful Report

Posted 5 years ago

“Last year December I purchased an adidas Cali tee from Superbalist. When I received my item... WOW I was shocked. They advertise the original things with the original prices but when you received your order it’s all FAKE. REPLICAS. CHEAP. I’m ashamed and will never purchase from them again.”

Helpful Report

Posted 5 years ago

“Shoes are all FAKE!!!!!!!! Didn't look anything like the photo’s and now I’m stuck with them because the refund situation is horrendous”

Helpful Report

Posted 5 years ago

“I work for Shop Direct group (very and littlewoods online store), Superbalist is quiet good and fast couriers they use, I guess they should improve on their return method because it gave me a problem when i wanted to return a size 8 shoe for the same size 8, reason being that the cut of the right leg shoe was not well it was too big, and you can return an item if its unsuitable for your full credit.Thank you”

Helpful Report

Posted 6 years ago

Superbalist.com is rated 1.5 based on 236 reviews