“** AVOID **
I would avoid this business like the plague, received auction items with almost half of the items missing and received cheap replica items to what was listed AND described on the auction. They use better quality product photos and increase the RRP so it makes it seem as though you are getting a good deal, but you’re not.
Adhesive had leaked all over my other items (they knew this was damaged as they made an attempt to bag it before putting on the pallet but bag had a whole in it).
Had another order where I’ve paid almost £600 for, I asked them to guarantee me all goods will be there before I pay more postage and to confirm they won’t be cheap replicas to where they have stated a lot is missing (£106 worth) and I won’t be receiving a refund for it.
This has been going on for almost 3 weeks, no one wants to take responsibility for the issues. Currently in process with the small claims court, reported to trading standards & the bank. Wish I had paid more attention to other reviews before parting with my money!”
“They are the worst they show pictures and advertised a item and then send something I that's nothing like the advertised item wich is force advertising and fraud I intend to take them to court and report them to trading standards stay well away don't ripped off like us.”
“Customer service don't reply to your emails and telephone calls when you ask for price on delivery of goods prior to purchasing goods.
I purchased worktops where I though delivery would be cheaper than over £200.00 the worktops were less than £100 exe VAT.
I got in touch with customer services and they wouldn't budge when I wanted to cancel the order.
Terrible service. I won't be buying of them.
Take my advise and stay clear. I think they must be making alot of money out of expensive delivery charges!
Lost this customer hope many more who cannot collect their goods. I'm disabled so cannot go and pickup my goods.:(
PS your phone lines were too busy too. Get yourself some staff.
If I could give u no star I would have!!”
“Buy from these crooks at your peril. They refuse to let your own courier collect and then sting you with exorbitant prices for their own courier. It's just another revenue line, not a helpful service.
I was forced to use their courier, and then received a decorative box from them that was completely shattered in transit. They offered me a 20% refund! An absolute insult to my intelligence.
Their online auction platform, iBidder, were unobtainable to assist - they simply don't answer emails, so dont expect help there
This is the second time I've used Supreme Auctions and had problems in both instances. Also, judging by Trust Pilot reviews, my complaint is a common thread with Supreme - buy from them at your peril.”
