"This company is a shambles, they lie and they steal peoples money hiding behind their appalling \u2018terms and conditions\u2019 which are classed as \u2018unfair\u2019 by citizens advice.\r\nI purchased 3 identical items which were on 2 separate invoices, when you get an invoice there is an option to combine the shipping. Since they were large items, they required a pallet. The instructions given are - Combing multiple invoices?\r\nPrior to paying for the delivery, please advise which invoices you want to be combined by replying to this email. Please make sure all the invoices are paid that you want combining and it\u2019s within the 5 working day deadline from the auction end dates. I DID EXACTLY THIS. I should also mention that they don\u2019t use invoice numbers and when paying for shipping you only provide your paddle\/bidder number. So I paid \u00a396 for, what I believed to be, combined shipping for a pallet to contain all 3 items. However, only one arrived. Upon inquiring, I was told that I hadn\u2019t combined the shipping for both invoices (which I had and I provided proof) and that my items were now unavailable and I would not be getting any refund. Totally unacceptable.\r\nTheir method for allocating the shipping charge is also dishonest, I paid \u00a3420 for one invoice, the following day I paid \u00a3210 for the second invoice - yet the \u00a396 shipping charge was allocated to the lower value invoice which was paid last. So they have stolen \u00a3420 from me and now I will have to take them to small claims court,\r\nAside from this, I have won other items that have shown \u2018stock\u2019 photos and have turned up in appalling condition, not as described, broken and also one item was sold as a baby monitor and was actually only a stand for a baby monitor! Crooks. They charge very high rates for shopping too and make you pay shipping by bank transfer so you aren\u2019t able to open a dispute"

"Scam company, do NOT use!\r\nMy mum won 2 lots (2 ESPA gift sets and a hoover)\r\nShe only recieved the gifts sets, I contacted them, firstly they said they sent it and accused me of lying, then they said all goods are sold as seen and the case is closed. \r\nI wasn\u2019t even questioning the quality of the goods as I had not even recieved it.\r\nTerrible customer service and basically stole \u00a360 off my 80 year mum.\r\nI sent them photos as when the package arrived I knew it was too small and too light to contain a hoover.\r\nPlease see my photos - apparently there\u2019s a hoover in there!"

"Scam company, do NOT use!\r\nMy mum won 2 lots (2 ESPA gift sets and a hoover)\r\nShe only recieved the gifts sets, I contacted them, firstly they said they sent it and accused me of lying, then they said all goods are sold as seen and the case is closed. \r\nI wasn\u2019t even questioning the quality of the goods as I had not even recieved it.\r\nTerrible customer service and basically stole \u00a360 off my 80 year mum.\r\nI sent them photos as when the package arrived I knew it was too small and too light to contain a hoover.\r\nPlease see my photos - apparently there\u2019s a hoover in there!"

"Scam company, do NOT use!\r\nMy mum won 2 lots (2 ESPA gift sets and a hoover)\r\nShe only recieved the gifts sets, I contacted them, firstly they said they sent it and accused me of lying, then they said all goods are sold as seen and the case is closed. \r\nI wasn\u2019t even questioning the quality of the goods as I had not even recieved it.\r\nTerrible customer service and basically stole \u00a360 off my 80 year mum.\r\nI sent them photos as when the package arrived I knew it was too small and too light to contain a hoover.\r\nPlease see my photos - apparently there\u2019s a hoover in there!"

"Scam company, do NOT use!\r\nMy mum won 2 lots (2 ESPA gift sets and a hoover)\r\nShe only recieved the gifts sets, I contacted them, firstly they said they sent it and accused me of lying, then they said all goods are sold as seen and the case is closed. \r\nI wasn\u2019t even questioning the quality of the goods as I had not even recieved it.\r\nTerrible customer service and basically stole \u00a360 off my 80 year mum.\r\nI sent them photos as when the package arrived I knew it was too small and too light to contain a hoover.\r\nPlease see my photos - apparently there\u2019s a hoover in there!"

"Scam company, do NOT use!\r\nMy mum won 2 lots (2 ESPA gift sets and a hoover)\r\nShe only recieved the gifts sets, I contacted them, firstly they said they sent it and accused me of lying, then they said all goods are sold as seen and the case is closed. \r\nI wasn\u2019t even questioning the quality of the goods as I had not even recieved it.\r\nTerrible customer service and basically stole \u00a360 off my 80 year mum.\r\nI sent them photos as when the package arrived I knew it was too small and too light to contain a hoover.\r\nPlease see my photos - apparently there\u2019s a hoover in there!"

"Scam company, do NOT use!\r\nMy mum won 2 lots (2 ESPA gift sets and a hoover)\r\nShe only recieved the gifts sets, I contacted them, firstly they said they sent it and accused me of lying, then they said all goods are sold as seen and the case is closed. \r\nI wasn\u2019t even questioning the quality of the goods as I had not even recieved it.\r\nTerrible customer service and basically stole \u00a360 off my 80 year mum.\r\nI sent them photos as when the package arrived I knew it was too small and too light to contain a hoover.\r\nPlease see my photos - apparently there\u2019s a hoover in there!"