“Dear,
I like to report how we as customers have been treated in the airport of Sofia in Bulgaria.
I reservated a car online for a fixed price of around €140. At the pickup the guy at the desk tried to charge me €300, having my creditcard and paymentterminal allready ready. At home I printed our documents and showed him the real price.
After the payement he wanted me to go and wait a bit farter on a bench while still keeping my creditcard in his possesion, offcourse i refused and asked for my creditcard... After getting the creditcard back he told me the car would be there within 10min, after waiting a half hour we asked of the car was almost there and he told us they still needed to clean the car, waiting some more, after 1 hour his explanation was that because we were 1 hour later, we arrived at 11am instead at 10am, he rented our car out to other customers and the new car still needed to go to the technical inspection. We waited there 3 hours!! And still no car... i saw his colleagues laughing with us and when i looked to them they hided. I then cancelled everything because they were just playing with us because I refused to pay the double of what was agreed online and they was going to make us wait all day. My wife, 2 children and I waited for 3 hours and had to search for another car now. He made me sign a document for cancelling with tje reason that I did not accept the car that they offered to us, probably trying to get a canceling fee from me, I noted on this doc that the car was not there and signed. Not convenient for him offcourse. After he saw that we rented a car at another company he came back to me with the same document but with the following reason: that I was more than 2 hours late or never even arrived at the pick up. You have to sign this to get you money back he again lied to me. Offcourse i refused and walked away. They tried to steal from us, lied to us, made a family with 2 children wait for 3 hours on a bench just because their scheme didn’t workout as they had planned. This is scandalous, I have never been treated like this as a customer. They should replace these persons because they make the company look bad and not trustable. I will never rent a car there again!”
“Surprice car rental Belgrade airport, Serbia.
I have been charged whole blocked amount (650 Euro) for very tiny scratch on the bumper.
There were two guys 1. Velkjo 2. Drago Banduka (THEY ARE NOT GOOD IN ENGLISH). While picking up the car they were very nice and helpful but while returning they were totally different and make you to do the things hurry.
I have asked to park the car in front of the departure entrance while returning so that they don't give you enough time to review the damages and make you hurry to wait in the office. At the office the guy Drago told me to give the credit card I have to charge the damage cost from your blocked amount, I asked how much you are going to charge? He said the total amount (650 Euro) I was shocked and asked why this much for the tiny scratch? He said this amount can be refunded by your online car rental booking company (DiscoverCars). I said I don't have any full coverage policy purchased but he said there is an insurance comes by default on your voucher so you can claim it easily by emailing them all the docs and provided me the invoice, rental contract and all. I was in a hurry too to complete my RT-PCR test also I don't have much time decide and airport was very busy during that time so I left their office and I didn't argue with them. But later when i asked Discover Cars they said you can't claim anything unless you have full coverage purchased. I WAS CHEATED. Please stay away from these guys.”
“Prenotazione auto per Malta. Arrivato al desk ci hanno messo un'ora a dare auto, perché non accettavano importo pattuito con discover car.
Dopo aver tentato di truffarci più volte, dicendo che l'importo di discover era al giorno e non totale.
Inoltre nella prenotazione c'era scritto pieno per pieno. Invece la macchina era a metà serbatoio e ci chiedono di restituirla vuota. Cosa peraltro impossibile.
Ma la fregatura è un'altra.
Restituendo la.macchina ci accorgiamo che ha un piccolo graffietto su uno specchietto (3 cm).
Nel l'ispezione finale durata oltre 30 minuti non si accorgono del graffio. Noi avvisiamo per correttezza, dicendo che però probabilmente esisteva già prima. Naturalmente ci contestano il tutto dicendo che dovevamo accorgercene prima noi alla consegna (noi in 5 minuti e lui in 30 minuti non se n'è accorto).
Abbiamo il volo che parte ed una polizza kasko quindi firmiamo il verbale.
Arriva il responso, per un graffietto di 3 cm, 415 euro.
211 per il danno, 80 per mancato utilizzo e 55. Tutto più Iva.
Truffatori prima e dopo.”
“I have in Skopje Airprot booked, and car was OK. All workers was frendly. And with deposit was everything OK. I would like anotherthime also by SurPrice car book.
Ich habe ein Auto bei der Flughafen Skopje gebückt. Ich bin zufrieden mit Agency, mitarbeiter wären freundlich und erreichbar per Handy. Prise war 70 EUR per 10 Tage. Ich würde gerne wieder die wählen.”
“This rental car company is the worst experience I have had in renting cars. They doubled our fees at the counter with an excuse that our 4 different credit cards (2 types of visa cards, 1 mastercard & 1 visa debit) we presented were not accepted in terms of an insurance deposit. As a result they told us we must pay the maximum insurance daily rate which ruined our vacation. We had already a rental car insurance which we pay yearly. The 2 persons in front of us also had the same issues which caused a long wait for everyone. Also we had booked a small Fiat & they gave us a medium size car which was not what we had requested. Avoid this company”
“J'ai été extorqué de 992€ par le bureau de l'aéroport d'Athènes sous motif "griffes" sur un véhicule de 9 ans qui était griffé et cabossé de partout!!L'employé m'a menacé de ne pas nous conduire à l'aéroport si je signait pas le rapport de "dommages"!!Cela à 1 1/2h de mon vol de retour!!SUR PRICE = MAUVAISE SURPRISE!!PLUS JAMAIS!!Ils sont la honte des loueurs de voitures!!!”
“Dont trust this company one bit.
I dropped my car off with no damage and the right amount of petrol, which they confirmed. 7 days later i got a £700 charge through on my card, i am still disputing the charge and they are just sending me round random office and not getting back to me.
Avoid at all costs.”
“Dont trust this company one bit.
I dropped my car off with no damage and the right amount of petrol, which they confirmed. 7 days later i got a £700 charge through on my card, i am still disputing the charge and they are just sending me round random office and not getting back to me.
Avoid at all costs.”
“Dont trust this company one bit.
I dropped my car off with no damage and the right amount of petrol, which they confirmed. 7 days later i got a £700 charge through on my card, i am still disputing the charge and they are just sending me round random office and not getting back to me.
Avoid at all costs.”
“I would give them zero stars if I could. This review is for Surprice car rental in Porto, Portugal. I thought I had already paid for everything and when I went to pick up the car I had to pay extra insurance, or they would block $6000.00 on my credit car in case the car was damaged or stolen, another credit card block of 300 euros in case of loss of key, incorrect petrol etc. When the car was towed in Lisbon for a parking infringement (my fault), 4 days before my contract was up, I went to the police station, payed the parking fine but could not collect the car because there was no registration in the glove box. The company said someone from Porto had to come and get the car and they would give me another one from Lisbon. When I went to the Lisbon office I paid them the cost of the towing and one night of storage of the car at the police station. They waited 4 days to collect the car and incurred 24 euro a day charge for car storage (96euros) that they then charged to my credit card. In addition they didn't have any automatic cars and so I was with out a car for the remaining 4 day of my contract and they wouldn't refund the rental for the 4 days because it was my fault the car was towed. Horrible, horrible and expensive experience. Don't ruin your trip, go with one of the big car rental companies like Avis. What a nightmare.”
“Don't book Surprice!!! Ripp-off!! We got a totally scratched old car and they charged 250€ on my Credit card 2 weeks later, although we paid the insurance and didn't do any damage!!”
“Dont trust this company one bit.
I dropped my car off with no damage and the right amount of petrol, which they confirmed. 7 days later i got a £700 charge through on my card, i am still disputing the charge and they are just sending me round random offices and not getting back to me.
Avoid at all costs.”
“To avoid surprises NEVER rent a car with Sur Price or Right Cars. both are the same company!
1 - I chose the company Right Cars to avoid Sur Price because I had checked the reviews and decided it was not worth renting from them, but to my surprise a guy from Sur Price picked me up at the airport.
2 - Alugamos um Hyundai (107,64 Euros) por 8 dias e eles entregaram um Renault Clio que custava 66,76 euros pelo mesmo período.
3 - In the middle of my trip the car started giving a warning signal by turning on the oil light. I opened the hood and found that the oil was too dark and below the minimum level. I told the company that, without apologizing, asked me to put oil in the car.
4 - I returned the car in perfect condition. The next day I went to check my account and saw that the value of the lock deposit of 375 euros was consisting of my statement for payment.
This was the worst experience I ever had to rent a car.”
“Achtung! BITTE LESEN! Betrugsverdacht!
Das war mit Abstand der günstigste Anbieter. Für 5 Tage hatten wir nicht mal 30 Euro bezahlt. Der nächste Anbieter lag bei ca. 90 Euro. Im Nachhinein lässt sich der günstige Preis erklären.
Wir hatten direkt während der Fahrt zu unserem Hotel (nach ca. 20 km Fahrt) eine Luftdruckmeldung, die wir als Fehlmeldumg hielten. Am nächsten Morgen hatten wir einen platten Reifen aufgrund einer Schraube im Reifen. Nachdem wir mit dem Ersatzreifen zum Flughafen gefahren sind wurden uns 115 Euro für die Reparatur berechnet. Dabei wurde der Reifen nur mittels Kleber geflickt und nicht ausgetauscht! Wir hatten am Flughafen noch ein Paar getroffen, die ebenfalls eine Schraube im Reifen hatten. Diese sah 100% genauso aus wie unsere. Als wir das Auto zurückgeben haben hatten wir - oh Wunder- ein weiteres Paar kennengelernt die ebenfalls eine Schraube im Reifen hatten. Was ebenfalls sehr komisch war ist das die Schrauben alle mittig im Reifen waren und das auch noch in einer "Wasserableitungsrille". Obwohl es sich an dieser Stelle am Reifen um eine Vertiefung handelt steckte die Schraube tiefer als das Reifenprofil. Leider hatte ich in der ganzen Hektik und Aufregung nicht mehr Bilder davon gemacht. 3 Schrauben (nicht Nägel!) an 3 verschiedenen Autos? Für mich sieht das nach einer Masche aus um vielleicht die Verluste aufgrund der aktuellen Lage auszugleichen. Das nächste Mal werden wir die Reifen besser unter die Lupe nehmen und vor allem ein Stück vorfahren um diese rundum prüfen zu können. Wir haben in Deutschland Anzeige wegen Betrugsverdacht erstattet. Außerdem haben wir uns an die europäische Beschwerdestelle gewendet und den Vertriebspartner Cardelmar.
Wir suchen weitere Betroffene!
Bitte melden!”
“Achtung! BITTE LESEN! Betrugsverdacht!
Das war mit Abstand der günstigste Anbieter. Für 5 Tage hatten wir nicht mal 30 Euro bezahlt. Der nächste Anbieter lag bei ca. 90 Euro. Im Nachhinein lässt sich der günstige Preis erklären.
Wir hatten direkt während der Fahrt zu unserem Hotel (nach ca. 20 km Fahrt) eine Luftdruckmeldung, die wir als Fehlmeldumg hielten. Am nächsten Morgen hatten wir einen platten Reifen aufgrund einer Schraube im Reifen. Nachdem wir mit dem Ersatzreifen zum Flughafen gefahren sind wurden uns 115 Euro für die Reparatur berechnet. Dabei wurde der Reifen nur mittels Kleber geflickt und nicht ausgetauscht! Wir hatten am Flughafen noch ein Paar getroffen, die ebenfalls eine Schraube im Reifen hatten. Diese sah 100% genauso aus wie unsere. Als wir das Auto zurückgeben haben hatten wir - oh Wunder- ein weiteres Paar kennengelernt die ebenfalls eine Schraube im Reifen hatten. Was ebenfalls sehr komisch war ist das die Schrauben alle mittig im Reifen waren und das auch noch in einer "Wasserableitungsrille". Obwohl es sich an dieser Stelle am Reifen um eine Vertiefung handelt steckte die Schraube tiefer als das Reifenprofil. Leider hatte ich in der ganzen Hektik und Aufregung nicht mehr Bilder davon gemacht. 3 Schrauben (nicht Nägel!) an 3 verschiedenen Autos? Für mich sieht das nach einer Masche aus um vielleicht die Verluste aufgrund der aktuellen Lage auszugleichen. Das nächste Mal werden wir die Reifen besser unter die Lupe nehmen und vor allem ein Stück vorfahren um diese rundum prüfen zu können. Wir haben in Deutschland Anzeige wegen Betrugsverdacht erstattet. Außerdem haben wir uns an die europäische Beschwerdestelle gewendet und den Vertriebspartner Cardelmar.
Wir suchen weitere Betroffene!
Bitte melden!”
“Achtung! BITTE LESEN! Betrugsverdacht!
Das war mit Abstand der günstigste Anbieter. Für 5 Tage hatten wir nicht mal 30 Euro bezahlt. Der nächste Anbieter lag bei ca. 90 Euro. Im Nachhinein lässt sich der günstige Preis erklären.
Wir hatten direkt während der Fahrt zu unserem Hotel (nach ca. 20 km Fahrt) eine Luftdruckmeldung, die wir als Fehlmeldumg hielten. Am nächsten Morgen hatten wir einen platten Reifen aufgrund einer Schraube im Reifen. Nachdem wir mit dem Ersatzreifen zum Flughafen gefahren sind wurden uns 115 Euro für die Reparatur berechnet. Dabei wurde der Reifen nur mittels Kleber geflickt und nicht ausgetauscht! Wir hatten am Flughafen noch ein Paar getroffen, die ebenfalls eine Schraube im Reifen hatten. Diese sah 100% genauso aus wie unsere. Als wir das Auto zurückgeben haben hatten wir - oh Wunder- ein weiteres Paar kennengelernt die ebenfalls eine Schraube im Reifen hatten. Was ebenfalls sehr komisch war ist das die Schrauben alle mittig im Reifen waren und das auch noch in einer "Wasserableitungsrille". Obwohl es sich an dieser Stelle am Reifen um eine Vertiefung handelt steckte die Schraube tiefer als das Reifenprofil. Leider hatte ich in der ganzen Hektik und Aufregung nicht mehr Bilder davon gemacht. 3 Schrauben (nicht Nägel!) an 3 verschiedenen Autos? Für mich sieht das nach einer Masche aus um vielleicht die Verluste aufgrund der aktuellen Lage auszugleichen. Das nächste Mal werden wir die Reifen besser unter die Lupe nehmen und vor allem ein Stück vorfahren um diese rundum prüfen zu können. Wir haben in Deutschland Anzeige wegen Betrugsverdacht erstattet. Außerdem haben wir uns an die europäische Beschwerdestelle gewendet und den Vertriebspartner Cardelmar.
Wir suchen weitere Betroffene!
Bitte melden!”
“Don't rent a car here! Upon arrival at Herakilon airport we wanted to pick up our 2 rented cars (automatic). Here we were shocked by what was offered to us. 2 almost vintage cars of 13 and 14 years old. It was late and they couldn't give us anything else. These cars, 13 and 14 years old, were a danger on the road. Lighting was bad, shock absorbers totally worn, electric window was defective, odometer stopped working. I was happy to have arrived at our destination (Ghania) after 3 hours. The next day, after a lot of telephone consultation, fortunately in this place we could exchange the cars for 2 x Fiat Panda, no automatic transmission and much smaller. But this will cost you another day of vacation, what a misery ...”
