Suttons Reviews

Name: Suttons
Rating: 1.25

1.3 Rating 335 Reviews

5 %

of reviewers recommend Suttons

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1.3

Based on 335 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 14%
Accurate And Undamaged Orders	Greater than 26%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Plants battered will not use again second time I've had battered or dead plants”

Helpful Report

Posted 3 years ago

“Ordered perrenial plant offer suggested by Martin Lewis in April 2021 duly paid £20.98 which included £4.99 delivery. After waiting and being given later delivery dates by Suttons. Finally got fed up with trusting when the last date given a date of early July. They finally arrived today 22nd July 21, posted through my letterbox by the post office. On opening then I was shocked by the size and how many was dead, the soil was dried up. I would advise anyone looking at using this company to stay away from them. The quality is poor the customer service is poor and non existing. I can't believe that Martin Lewis recommended these plants via this company.”

Helpful Report

Posted 3 years ago

“Ordered perrenial plant offer suggested by Martin Lewis 28th April 2021 duly paid £20.98 which included £4.99 delivery and £1 plant treatment After waiting and being given later delivery dates Finally got fed up with trusting when the last date given was mid August so decided to ask for a 'full' refund including postage and treatment which I was promised I would recieve. I paid via Pay Pal but having just checked I was dismayed to see I have only been refunded £14.99 including postage ..looking at other reviews I dont think I have much chance of getting the difference I am trying through Pay Pal but it says my refund is complete? This is daylight robbery it could add up to a lot of money that Suttons are withholding from customers for services not given.”

Helpful Report

Posted 3 years ago

“I would give ZERO rating if I could. I ordered plants, which came as small plug plants. 9 died in the propagator, before I could plant them and the rest mainly died once I allowed them to get a bit bigger and put into pots. Think 3-4 only remained alive. My partner order an offer recommended on Martin Lewis website, end of May. He still hasn't received order and sent email 4 weeks ago asking them to cancel as no point in have summer plug plants now. He did receive acknowledgement stating order cancelled, but no refund. He contacted them yesterday and they had no record of the cancellation (thankfully he receievd an email saying it was done). He's now waiting for a refund, again! Terrible company & customer service. I would never use them again. Shame, they always seemed a reputable company.”

Helpful Report

Posted 3 years ago

“Order RefIMP1224784 They have not delivered my order from 8th June with no information about why it is delayed and have failed to answer my emails. Needless to say they have my money. It will soon be Autumn!!”

Helpful Report

Posted 3 years ago

“Order Number: SUT20537639 Thursday 17 June 2021, 12:33 PM I am still waiting for the plants I ordered on the 17th of June. I have emailed them and not surprising NO response . I have called them following a long wait and just got even more excuses, meanwhile they have got my money without delivering the plants. Quite simply a shameful way of running a business, even one star is too much for this company.”

Helpful Report

Posted 3 years ago

“Surely this is fraud. I ordered a pomegranate plant on 24th May. Despite repeated emails it has still not been delivered. Sutton’s say I can’t have a refund because my order is ‘in the system.’ They have told me to decline the plant *when it is delivered* Rubbish, rubbish, rubbish! Their website says the plant is ‘no longer available’ so they know they won’t be delivering it but still haven’t refunded my money. I think l have been more than patient in waiting since the end of May. I just want my £40.98 and want nothing more to do with these crooks. Trading Standards really needs to investigate the activities of this company judging by the number of people who have also been conned like me. I wish I had read the reviews instead of trusting a familiar named company that I thought was reputable. If you are considering placing an order with them I would urge you to think again because you could end up being ripped off like me and all the other people who have left reviews. It’s nothing short of daylight robbery.”

Helpful Report

Posted 3 years ago

“Plants. 0 stars. Delivery time. 0 stars. Customer services. 0 stars. Dealing with emails. 0 stars. Not replacing dead plants. 0 stars. Refunds. 0 stars. DO NOT USE THIS COMPANY.”

Helpful Report

Posted 3 years ago

“Buyers beware, Suttons used to be a reputable company but that's changed since they were taken over by crooks. I placed an order and they took payment immediately but when i heard nothing for a week and saw all the dreadful reviews, i cancelled it and asked for a refund. Suttons eventually replied saying they had issued a refund. Unfortunately, this was a lie. Fortunately, i paid via Paypal and they have given me my money back. You really cannot trust Suttons. If you are considering taking the risk of ordering anything from them, make sure you use a form of protected payment, otherwise you are unlikely to get either your order, or your refund. They have ruined a once great company.”

Helpful Report

Posted 3 years ago

“Ordered plants 4 months ago...Nothing. Got refund at last. Completely useless. No communication. 1/10 for completing the refund. No apology. Management -5/10.”

Helpful Report

Posted 3 years ago

“Appalling customer service! I ordered the special perennial bundle on 28.4.21, never arrived, I was repeatedly lied to by customer services telling me it had been dispatched. Then they said it would be the middle of July so I asked for a refund, they only partially refunded me?? Cannot get in touch with them, sent various emails which they have ignored. This is stealing!!!!!! I want a full refund for the order that never came. I would not recommend this company at all, infact I would say this is the worst company I have ever dealt with.”

Helpful Report

Posted 3 years ago

“I ordered 20 fuschia plants. They were half dead when they arrived so I took a photograph of the contents and sent it to Suttons. I complained and was told that another 20 would be sent to me. They duly arrived and I couldn’t believe the state they were in. Some looked as it they had been dead for weeks and others were rotting. I sent another photo to Suttons, which has so far been ignored. Out of the 40 plants they dispatched I have less than 15 growing.”

Helpful Report

Posted 3 years ago

“Complained about bad germination of lettuce seeds, no response. They obviously don’t care about their customers or products. I will avoid and use another supplier.”

Helpful Report

Posted 3 years ago

“Plants were very late and then damaged or dead they will not answer e-mails or the telephone so how do you get promised refund.They were taken over late last year and now seem to operate as a scam .Avoid even if you had good service before that has completely gone now .Save your money”

Helpful Report

Posted 3 years ago

“Half order arrived like this other half never arrived Meessged customer service no reply third order this year to arrive dead or not at all”

Helpful Report

Posted 3 years ago

“Ordered bedding plants in Jan for May delivery still waiting. Emails and online forms ignored, telephone calls to customer services unable to help plants always 7 to 10 days away from delivery. No call back and refuse to refund. In my experience this is this worst online company I have ever dealt with shocking”

Helpful Report

Posted 3 years ago

“Awful awful awful I ordered in April from one of their special offers. They clearly had so many that they couldn't or didnt want to honour the offer. I was given 5 different delivery dates from early May until more recently, mid July! I've had every excuse under the sun why the plants were not delivered, completely ignoring the fact that I had told them I needed them by a certain date. After June I was chasing the delivery dates and it was only when I was told the delivery was now expected to be mid July, and that I could cancel for a full refund, that I accepted this. However, if waiting for no delivery was not bad enough, I'm now chasing my refund. I've had two emails one suggesting a refund of £0 🤷🏼‍♀️, and the other today, offering me a partial refund of £14.99. They still owe me money!!! It shouldn't be this difficult to either delivery the goods or give a refund. In summary, avoid. There are plenty of other more reliable companies out there. Thankfully Morrisons had a huge selection of stunning plants and my garden looks amazing for half the price .... now to chase the rest of my money.”

Helpful Report

Posted 3 years ago

“Sunflower plants dried out and wilting An offer on phlox not ready for weeks Refund not paid within the promised 3-5 days promised”

Helpful Report

Posted 3 years ago

“Terrible service. Sells plants that are not ready? Even planted? Waited months for my order to be sent in drips and drabs. No good if you in a hurry to get planting. I will be lucky the tiny plugs will flower this year. Nothing like the pictures. Still waiting….”

Helpful Report

Posted 3 years ago

“I ordered some plants In early June but when I received my confirmation email it said they would be despatched June 2022.Therefore I cancelled my order and said I wanted a refund if my payment had been taken(which it had).Many emails later I still have not received my refund.The last reply I got was theysaid that they had issued it but had not gone through.”

Helpful Report

Posted 3 years ago

Suttons is rated 1.3 based on 335 reviews