Kemp Mathis LTD Reviews

Name: Kemp Mathis LTD
Rating: 4.68

4.7 Rating 935 Reviews

93 %

of reviewers recommend Kemp Mathis LTD

Company Reviews

Questions

Metrics

4.7

Based on 935 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Email:

kempmathis@org.co.uk

Location:

8 Claps Lane
E6 6LG

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Kemp Mathis LTD 4 star review on 22nd February 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great prodict & service”

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Posted 5 years ago

“Purchased a bookcase from Swagger& they were the cheapest upon researching. Very helpful when ordering & we are exceptionally happy with the high quality of the product.”

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Posted 5 years ago

“Product arrived on time and was good quality. Had to return as wasnt fit for purpose, refund was prompt.”

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Posted 5 years ago

“Super heavy table and very expensive looking. Looks amazing and very high end.”

Kemp Mathis LTD 5 star review on 15th January 2020

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Posted 5 years ago

“Be aware of this company Be aware of this company. Delivered wardrobe with tinted mirror which on website was mention normal mirror. Went back to them send pics and videos. They still claim your room is dark, I send them video of day time and night time with curtains open. Then they mention the wardrobe is fix we cant do anything, the person was so rude that he kept the phone on me. I went to my credit card they ask me proff. I bought ordinary mirror and put against it. My joiners send them letter saying the mirror is tinted. And the pic is the proff. His statement is the proff. Now they are making the excuse that wardrobe is all fix we cant do anything with credit card. Liars, miss sold item, Product description theft I have wasted my time and money on this company. Please be aware. Don't buy from them.”

Helpful Report

Posted 5 years ago

Hello, Apologies you have had issues with this order, looking at the details the wardrobe in question does not come with tinted mirrors the product comes as described with normal mirrored doors, your query was raised with the manufacturer of the wardrobe however who confirmed that they do not supply tinted mirrors for these wardrobes. I can see that you opened up a claim with your bank who investigated the issue and after all the evidence was supplied decided in our favour and were in agreement that the mirrors from the photographic evidence provided were in fact normal. If you were not happy with the wardrobe for any reason upon delivery this should of been reported straight away in which case we would have been able to organise a return however the wardrobes were fully assembled and put in position when you decided that you were not happy with the mirrors, and as per the terms and conditions of the order we cannot accept returns of flat pack furniture once it has been assembled. Thanks Swagger Home

Posted 5 years ago

“I bought a beautiful 6 door wardrobe. It was delivered on time and assembling instructions were very easy to follow.”

Kemp Mathis LTD 4 star review on 12th December 2019

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Posted 5 years ago

“We ordered a lovely patio table and 4 chairs for our garden from Swagger Home Furnishings. The garden furniture arrived very quickly and was well packed. We are really pleased with the quality of the furniture and it looks great in our garden.”

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Posted 5 years ago

“Great product. Great service. Would use again.”

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Posted 5 years ago

“Arrived quickly, corner wardrobe the inside is set out well, it make the most of the space and everything is easy to reach. I’m very happy with it and I would buy from this compa”

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Posted 5 years ago

“Very Good”

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Posted 5 years ago

“First time we had ordered from this site was quick delivery with excellent service and product is amazing will certainly use again”

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Posted 5 years ago

“Amazing service! Fast, prompt, best for price I could find online too. Very helpful would recommend”

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Posted 5 years ago

“good service and good product.”

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Posted 5 years ago

“Very happy with the product and service. Exceedingly good”

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Posted 5 years ago

“Fast delivery good material and fitted well even though our sofas were L shape.”

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Posted 5 years ago

“Great service”

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Posted 5 years ago

“Can't praise this company enough ! Brilliant service, great communication, fantastic rugs. Many, many thanks ☺️”

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Posted 5 years ago

“Ordered a TV unit and matching nest of tables, both of which are of good quality and reasonably priced. We had a slight problem on delivery which was sorted quickly and reasonably. Good company to do business with.”

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Posted 5 years ago

“Happy with the service from order to delivery :)”

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Posted 5 years ago

“Items came swiftly and despite some slight deviation in colour from the image I was pleased overall with my experience.”

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Posted 5 years ago

Kemp Mathis LTD is rated 4.7 based on 935 reviews