Kemp Mathis LTD Reviews

Name: Kemp Mathis LTD
Rating: 4.68

4.7 Rating 935 Reviews

93 %

of reviewers recommend Kemp Mathis LTD

Company Reviews

Questions

Metrics

4.7

Based on 935 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Email:

kempmathis@org.co.uk

Location:

8 Claps Lane
E6 6LG

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Kemp Mathis LTD 4 star review on 22nd February 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good products, service and quality”

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Posted 6 years ago

“Great service and very good quality, thanks.”

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Posted 6 years ago

“Very good quality solid bedroom furniture, delighted with my purchase. Very pleased with the delivery, not only was it fast and free but the delivery men were happy to take the furniture upstairs for me.”

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Posted 6 years ago

“Fast delivery, lovely dining set and bench pleasant transaction overall currently looking at the gazebos and will likely use this company again.”

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Posted 6 years ago

“Over the moon with the new garden set, arrived today and looks fantastic.”

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Posted 6 years ago

“Very pleased with the dining set we ordered. The price was the cheapest we could find and we used the interest free credit. We were contacted shortly after ordering by a very pleasant lady to arrange a convenient date for delivery.”

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Posted 6 years ago

“Great service from start to finish, delivery was as expected delivered to the room i wanted and helped with the unpacking, the table looks even better in real life than the photos, really happy.”

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Posted 6 years ago

“Have purchased from Swagger a few times now, they have a great range to choose from and the prices are very competitive.”

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Posted 6 years ago

“Great set of chairs for my new table happy with the quality, informed of delivery day and time which was helpful, everything went as expected.”

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Posted 6 years ago

“Found the company through google, had not came across them before but, the website was pleasant to use, found a couple of items phoned in for some advice, all my questions were answered, placed an order and it was delivered the next week, very efficient service.”

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Posted 6 years ago

“Very professional great communication everything part of the shopping experience was 5 star would definitely recommend this company”

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Posted 6 years ago

“We purchased a pedestal desk and are very pleased with the look of it and the way in which the drawers open and close easily. It's a very nice piece of furniture.”

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Posted 6 years ago

“Very happy with product, fast delivery and great customer service, would recommend.”

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Posted 6 years ago

“Fantastic service and the best price we could find for the beds. We were looking for 2 highsleepers for our daughters and found specific bed which were perfect. Unfortunately, the manufacturers were behind and out of stock from at all retailers outlets. We decided to go with Swagger as they were very helpful when we spoke to them and the best price we could find for the specific beds. They gave us an estimated lead time from the manufacturers and then respective delivery date, all of which they kept to. Communication is always key and theirs was fantastic! Keep up the good work thank you! Also these beds come in 5 large boxes each at a total of over 200kg per bed and the delivery drivers gratefully put these where we wanted them so a happy smile which was also great!”

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Posted 6 years ago

“Item bought as a gift and was loved by the recipient.. delivery and customer service excellent, would recommend to others...”

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Posted 6 years ago

“Great price and service. I wanted to purchase a table while in stock but didn't need delivering until a month later and said I wanted a Friday delivery. First Friday on the month I wanted it came. No hassle to arrange. No issues at all.”

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Posted 6 years ago

“Swagger do not seem to be a reputable company. I have ordered a product that has arrived damaged. manager Sean is very unhelpful, expecting customers to pay a return delivery charge when sending damaged goods. Spoken with Sean who advised that items appear to be minor damages, regardless of whether the damaged items are minor of major, damage is damage and I don’t expect to buy a product with any damage what so ever. Although Sean did offer to replace the damaged items, there were just too many pieces of the items that were damaged that I had lost faith in the quality of the product and the service that I had received. Very unhelpful manager, poor service and poor quality products. I’m sure others have had a different experience with this company but be very careful when purchasing items that they are not damaged. I will be seeking legal advice on this matter. I hope no other customer falls victim to this absolute show of a company.”

Helpful Report

Posted 6 years ago

Hello, Thanks for your review, I have looked into the circumstances surrounding this and can see that you ordered a flat pack wardrobe and the assembly process had been started before you informed us that some of the parts seemed to be damaged, at that stage we offered to send replacement parts which you rejected instead asking to return. We informed you that furniture cannot be returned if it has been pre-assembled, as we require the furniture to be un-assembled and in its original packaging as per the terms and conditions of the order that you agreed to at the time of placing the order. Had the damages been reported before the assembly process began we could of returned the wardrobe for you, as it stands we have offered to replace the minor parts that have been damaged which would resolve all issues. Thanks Swagger Inc

Posted 6 years ago

“Good service throughout, really happy with the new table set just what i was looking for.”

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Posted 6 years ago

“Really love the new dining set, its just what we were expecting, searched for a long time online and found the website, never used them before but glad we found them.”

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Posted 6 years ago

“Very satisfied with service”

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Posted 6 years ago

Kemp Mathis LTD is rated 4.7 based on 935 reviews