Kemp Mathis LTD Reviews

Name: Kemp Mathis LTD
Rating: 4.68

4.7 Rating 935 Reviews

93 %

of reviewers recommend Kemp Mathis LTD

Company Reviews

Questions

Metrics

4.7

Based on 935 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Email:

kempmathis@org.co.uk

Location:

8 Claps Lane
E6 6LG

Write Your review

Tell us how Kemp Mathis LTD made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Kemp Mathis LTD 4 star review on 22nd February 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The quality of furniture from Swagger Home Furnishings never disappoints, the staff in store are super helpful and knowledgeable and the delivery staff too. We’ve been customers for over 3 years and will be for many years to come. Keep up the good work guys.”

Helpful Report

Posted 2 years ago

“Please do not order from this company. I spent over £5500 back in February and have had no communication from Swagger. I have called the number on their website which goes to an "answerng service" who tell you they will pass on your query to customer services. They inform you that your query will be answered in 24-48 hours. I have called 4 times now and sent 3 emails. There isliterally no way to speak to someone at this company. As the gentlemen below I feel I have been duped and just want my money back ASAP. I am still waiting to hear. I imagine the 2 recent positive reviews are made up by the company itself. I am going to contact trading standards today.”

Helpful Report

Posted 2 years ago

Hello, Sorry to hear you have had issues with the delivery of your order, I can see that you have been in contact with a colleague via email today. A refund has been requested and will be processed for you straight away. Many Thanks

Posted 2 years ago

“We purchased a table some two years ago . We had a problem recently and the service given in sorting was amazing”

Helpful Report

Posted 2 years ago

“I had an amazing experience at your store and very happy with my purchase. Great quality of furniture”

Helpful Report

Posted 2 years ago

“I ordered a garden furniture set at a cost of over £3k. The money was taken straight away and I was lead to believe it would be a few weeks wait to receive my item. The indicative delivery date came and went and since then I have been emailing on average once a week to get updates. It's now been two months and I have been repeatedly told the item is ready for despatch and I will be contacted by the courier to arrange a delivery date. This never happens and more weeks pass and now I feel unable to believe what I am told. It has now got to the point where they are not returning my emails and calls and I feel like I have been duped. I just wish I had done my research and listened to all the negative reviews out there of people in exactly the same position. If I don't hear from them in the next few days, I will be taking action against the company unfortunately. I've never experienced such poor customer service before.”

Helpful Report

Posted 2 years ago

Hello, Sorry to hear you are having issues. I can see that you have today been informed via Email that we are investigating your complaint with the courier and will come back to you as soon as the investigation has been completed. We will endeavor to resolve the issue for you as quickly as possible. Many Thanks

Posted 2 years ago

“Great Furniture .Awesome collection. They delivered on time .Love it”

Helpful Report

Posted 2 years ago

“Horrible experience. Bought a piece of furniture. Received an email a few days later telling me it was not in stock and not sure when it would be again. Retailer then lists same item as in stock a week later with 7-14 day delivery at twice the price. When querying this they say it’s a 12-16 week lead time from supplier. However, they refuse to change this on their website so they’re being dishonest, refusing to be transparent and hugely misleading customers to say the least. Abysmal behaviour. They are now ignoring calls and emails from me. No pride in their brand and extremely shameless.”

Helpful Report

Posted 2 years ago

Hello, Thanks for taking the time to leave the review, due to the nature of lead times changing regularly we do advertise on every product page and advise customers to get in contact to check the latest lead times. The notice on every product page underneath the delivery time frame reads - Estimated timelines only, correct at the time of listing but subject to change. please check with a member of the team for the latest up-to-date lead times. We have not refused to amend any lead time and will update any customer with the latest information regarding delivery details when contact is made. This is why we specifically ask customers to get in contact as lead times change regularly, if we were attempting to purposefully mislead people we would not ask them to get in contact first to double-check the timelines. Prices at the moment are also changing daily along with everything else, if the manufacturer puts the price up for a product then retailers need to increase the price also. Energy costs, food costs, petrol costs, product costs everything is rising daily which is unfortunatley, completely beyond our control. Many Thanks

Posted 2 years ago

“Ordered outdoor furniture in March 2021, due to Covid and delivery problems it wasn’t delivered until November. Throughout this time, Swagger replied to all my emails and kept me informed. I was happy to wait for delivery as it was exactly what I wanted. I didn’t open it properly until April 2022 and found there was no cover included which was advertised as part of the set. After emailing Customer Services, a cover was delivered 3 days later. I am delighted.”

Helpful Report

Posted 2 years ago

“Average service ! Delivered a firepit table 3 months late. Firepit has never worked and refuse to replace or repair the table. £3500+ item. The threat of legal proceedings used to finally get resolution after much time wasted.”

Helpful Report

Posted 2 years ago

“Ordered and table and received an email a week later saying there was a mistake on their inventory and I would have to wait a month. I was ok with that and now after the promised date they have said I need to pay delivery charge?? Table no longer on site when I click on it - very strange and poor customer service. Almost 6 weeks later and no table and I have to look elsewhere!!”

Helpful Report

Posted 2 years ago

Hello, Thanks for taking the time to leave the review, I can see that you were advised that due to your postcode being a remote Scottish location a courier Surcharge would apply to the delivery. This is a standard charge that couriers apply to remote locations due to the extra cost associated with reaching them. The information regarding area surcharges is readily available to read on the website before the order is placed in multiple locations. You can view the surcharge areas here - https://www.swaggerhomefurnishings.co.uk/free-uk-delivery I can see that You did not wish to pay the Surgchagre so the order was canceled and refunded as per your instructions. Many Thanks

Posted 2 years ago

“Excellent service. Delivery on time and friendly staff built our furniture and removed the packaging. I would buy from Swagger Home Furnishings again.”

Helpful Report

Posted 2 years ago

“DO NOT USE Ordered a bed and the payment was taken from my account. Was then informed that it’s not in stock. I have emailed 4 times and phoned 3 times to cancel my order as I need a bed for my son, but I am no further forward. When I phone they tell me I need to email cancellation which I’ve done but the company are stating they haven’t received!”

Helpful Report

Posted 2 years ago

“I am very unhappy with their products and customer service. I ordered a dining table, when it arrived it was faulty, it took one month for a return. I am waiting for a refund from January no positive response. Please do not buy any item from this website.”

Helpful Report

Posted 2 years ago

“Andrea was absolutely great dealing with my furniture order. I was annoyed with the early delivery which was not scheduled and missing boxes on delivery but Andrea went all her way to make sure everything was organised in the best way possible and communicated promptly via email and fix the problems I was not happy with. Overall, my TV unit and shelf unit was great but the assembly guide could be better. The delivery people are not great as they cannot deliver directly inside the property and I struggled 2hrs lifting 40kg of furniture boxes up 2 floors on my own in a flat so I hope they can improve on companies that can manage this. Thank you Andrea for being so helpful with all updates and etc.”

Helpful Report

Posted 2 years ago

“The furniture was delayed due to the current situation but we are very pleased with the product and customer service answering any questions we had.”

Helpful Report

Posted 2 years ago

“Product is flawless, little time delay on delivery in this new world we live in but worth the wait.”

Helpful Report

Posted 2 years ago

“I looked for outdoor furniture that matched our existing cast aluminium benches. Visiting your website got what I needed. Highly recommended”

Helpful Report

Posted 2 years ago

“Our salesperson was incredibly helpful and knowledgeable! The prices were reasonable, especially since they are going to deliver and assemble my bed. Great if you’re on a time crunch!”

Helpful Report

Posted 2 years ago

“Thank you SwaggerHome for your excellent service. Your delivery staff overcame minor access issues with humour and courtesy. The sofas are exactly as requested and I am delighted with them. If I ever need any more furniture then you will be my first choice supplier.”

Helpful Report

Posted 2 years ago

“Probably the best store for design led furniture in London. Excellent customer service. No sales hassle.”

Helpful Report

Posted 2 years ago

Kemp Mathis LTD is rated 4.7 based on 935 reviews