Kemp Mathis LTD Reviews

Name: Kemp Mathis LTD
Rating: 4.68

4.7 Rating 935 Reviews

93 %

of reviewers recommend Kemp Mathis LTD

Company Reviews

Questions

Metrics

4.7

Based on 935 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Email:

kempmathis@org.co.uk

Location:

8 Claps Lane
E6 6LG

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Kemp Mathis LTD 4 star review on 22nd February 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery was excellent, the delivery guy took all the cardboard away with him. The cabinet looks so good, and lots of space. I am very Happy with my purchase. Thank You.”

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Posted 5 years ago

“Sturdy furniture of quality construction.”

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Posted 5 years ago

“Having used Swagger for the first time, I am happy to say that we were very pleased with our purchase. The quality of the products supplied was very good, the service and delivery were good to and to make things even better, the price was the most competitive that we found online. Thank you.”

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Posted 5 years ago

“Beat the lowest price on the market fast free delivery.. excellent company excellent product will be using again.”

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Posted 5 years ago

“Arrived on time. Product as described. No issues. Good service.”

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Posted 5 years ago

“Excellent breakfast bar easy to sssemble looks great”

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Posted 5 years ago

“Great value saw the same thing on another website priced £35 dearer, and arrived quickly and well packaged”

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Posted 5 years ago

“very pleased with the kitchen unit i bought from swagger i would highly recommend, good service and quality.”

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Posted 5 years ago

“Quality product for reasonable price, with fast delivery. Would definitely buy from again!”

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Posted 5 years ago

“First class service”

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Posted 5 years ago

“Great products and even better service. Highly recommended!”

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Posted 5 years ago

“Fabulous service and the cheapest I could find of particular item. The delivery was great. The driver unpacked it and took packaging away. Happy customer. Thanks”

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Posted 5 years ago

“Ordered our new TV stand and Sideboard from Swagger in Feb 2019. Both delivered promptly, with a big saving compared to our local furnishing store. Very pleased with the quality of the product and price paid.”

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Posted 5 years ago

“I can not fault the item I ordered, it is absolutely beautiful, well made and everything we had hoped for and more! However, this companies customer service is awful! After missing a delivery attempt (as we were unable to alter the date or time) this company charged us an extortionate amount of money to redeliver! The main reason I chose to order from this company is they pride themselves on free delivery! After payment we received a 2nd date and time and once again the link to alter the time was unavailable, contacting the company is useless as every time you have to wait 24hours for a call back, as no one can deal with simple questions and need 24hours to figure out a reply! Sorry but the last time I ordered from yourselves! Feel disappointed a better solution couldn’t have been offered, perhaps your website details should be made clearer”

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Posted 5 years ago

Hello, Thanks for taking the time to leave a review, looking at the details of your order, the delivery company contacted you to book in and inform you of your delivery date 3 days in advance, however when they tried to deliver the order at the agreed time nobody was at home and the phone number that you provided as main point of contact just rang out as nobody answered, this caused the delivery to fail. Had you been at home on the advised date the delivery would of successfully completed, had the courier been advised in advance that you were unavailable on that date it could of been rearranged, because you failed to let the courier know they attempted to deliver the order to your house, wasting time, money and effort as a result a re-delivery charge was applicable in order for them to come back on a different day. Altering a delivery time frame is not an option, you are given a 3 hour delivery window and this cannot be changed, this was not an option which was offered before the order was placed and is not something that has ever been available, this is why there was no option to do so on the link, the courier informs you of the delivery day 3 days in advance and the time frame 24 hours in advance, it is important for somebody to be at home to accept the delivery following this information. Deliveries are free as we as a company pay for the initial delivery charge, if a delivery fails because a customer is not at home on a day and time they agreed to be there, the couriers re-delivery charge must be paid by the customer, as per the terms and conditions of the order that you agreed to at the time of placing the order. Thanks Swagger Home Furnishings

Posted 5 years ago

“I bought a lovely set of bedside tables. They were well crafted, a bit unusual and delivered promptly. I’d highly recommend the company and product.”

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Posted 5 years ago

“Extremely pleased with my table, my question about the type of wood it was made from was answered very quickly. They were upfront about the length of time for delivery and why it was quite a long time (reasonable reasons) and I heard about delivery within the time period they stated. Very well packaged up, delivery team excellent and helpful, table went together easily and the extension flap works smoothly. Overall look is amazing, it is a top class product and I am thrilled with it.”

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Posted 5 years ago

“Awesome piece of furniture!”

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Posted 5 years ago

“Delivery takes a while but otherwise all good.”

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Posted 5 years ago

“Quick delivery of item”

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Posted 5 years ago

“I was really happy with the service provided, good value for money and speedy delivery, the item was well packaged and exactly as described.”

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Posted 5 years ago

Kemp Mathis LTD is rated 4.7 based on 935 reviews