Kemp Mathis LTD Reviews

Name: Kemp Mathis LTD
Rating: 4.68

4.7 Rating 935 Reviews

93 %

of reviewers recommend Kemp Mathis LTD

Company Reviews

Questions

Metrics

4.7

Based on 935 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Email:

kempmathis@org.co.uk

Location:

8 Claps Lane
E6 6LG

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Kemp Mathis LTD 4 star review on 22nd February 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service and first class product Would definitely use the company again”

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Posted 6 years ago

“Disgraceful company. Bed was out of stock so waited 2 wks. I then had to call the company after 10 days to find out what was happening to be advised it was with courier which was a lie. 2 wks on after numerous calls and emails I have finally got a date for delivery, customer service is disgusting and they do not like been contacted and try to pass the blame. Avoid at all cost as they are nothing but hassle.”

Helpful Report

Posted 6 years ago

Hello, Thanks for your feedback, I have looked into the circumstances surrounding this order, i can see that the order was placed on a back order and you were given the incoming stock date of the 10th of Oct, this is when the bed arrived and was dispatched to the courier. We advised you at the time that the bed was with the courier which is 100% factual, the delivery time frame for items from the manufacturer Julian Bowen is completion within 14 working days, your delivery was carried out on the 25th which is 11 working days from the point the Bed arrived and is within the given delivery time frames agreed by yourself at the time of placing the order. To pick up on your point where you say we do not like to be contacted, we actually operate a phone line for customers to call that runs 24/7 that means there is somebody there to take your calls 24 hours a day 7 days a week, we have made ourselves more contactable than any other furniture retailer in the whole of the UK the vast majority of which run phone lines from 9 .00 - 5.00. I can see by the call logs that despite being provided with the relevant delivery information you did not share this information with your Husband who continued to call chasing the information that had already been provided. In summary your bed was delivered 11 days after its arrival which is well within the delivery time frame that was mutually agreed when the order was placed. Thanks Swagger Inc

Posted 6 years ago

“Extremely disappointed with overall service for following reasons - Delivery later than accepted. Item still not delivered. Placed the order on 2 Oct and was told it will be within 14 days. No delivery received in 14 days. Then excuses by Swagger Inc that all queries were resolved at later date i.e 8 Oct so 14 day time starts from then, which is incorrect as order was placed and confirmation email sent by Swagger Inc same day on 2 Oct that order is accepted Inadequate and incorrect responses to my queries following scheduled late delivery by Swagger Inc - Telephone system is nothing more than a joke as operator takes all information from you and then you dont get a call back but an email after 24 hours worst experience for me as despite repeated emails my bed was not delivered (still not received) on time”

Helpful Report

Posted 6 years ago

Hello, Thanks for you feedback, I have looked into the circumstances regarding this order and can see that an unverified, unregistered credit card was used to pay for the order with a request to send the goods to an unverified address which triggered a fraud alert on the system, as this is the same method fraudsters use to order goods on stolen credit cards. As a result of this you were asked to verify your identity by providing evidence to show that you were linked to the delivery address and authorised to make the transaction, this information was provided to us on the 10th of Oct. We can obviously not dispatch any goods until we can make 100% certain that the card holder has authorised the transaction, this helps to protect the card holder and ourselves from any possible losses, your order was delivered on Thur 25th which is 12 working days from the point of providing us with the relevant documentation, given that the delivery time frames are within 14 days this is within the given delivery time frame of the order. We cannot be held responsible for a delay arising from the order being placed with unverified credit card details, I can see by the email correspondence that you were informed of this on many occasions, the bed was delivered on time in accordance with the given delivery time frames. Thanks Swagger Inc

Posted 6 years ago

“Purchased outfit for Halloween party, very well made fits very well. Can't wait to try it out this weekend very pleased with my dress.”

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Posted 6 years ago

“Very easy to place an order and received on time. Recommended”

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Posted 6 years ago

“Very happy with the service, Swagger agreed to beat a price we had seen elsewhere online for a dining table which was very competitive, delivery was reasonably quick and they were very helpful on the day .”

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Posted 6 years ago

“Waited 3 weeks, arrived in two parts. All broken, flimsy wood. Cut out sections do not match up, so can't fit together.”

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Posted 6 years ago

Hello, Thanks for taking the time to leave a review of your experience, i can see from the order details that the order was placed on the 28th of Sep and delivered within 10 working days, the delivery did not take 3 weeks. I can see that some parts of the item had become damaged in transit which we apologies for, new replacement parts were sent out to resolve the issue. Thanks Swagger Inc

Posted 6 years ago

“Good service, good price, highly recommended”

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Posted 6 years ago

“Excellent! From order to delivery kept informed and arrived on time. Product was exactly what we wanted”

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Posted 6 years ago

“excellent service and great product with good delivery service would recomend Swagger inc well done guys”

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Posted 6 years ago

“N/A”

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Posted 6 years ago

“Ordered a table, wasn't happy with the product when it turned up. Emailed the company and the table was returned and fee refunded no problems.”

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Posted 6 years ago

“After a mix up by the delivery company Sean from Swagger couldn’t do enough to help! Very impressed with our garden furniture perfect and just as the photos showed”

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Posted 6 years ago

“Glorious product, competitively priced, arriving in perfect condition and promptly. Very pleased. No complaints.”

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Posted 6 years ago

“Excellent product, look far more expensive than they are. Easy to build for any competent DIYer. Service and delivery really good.”

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Posted 6 years ago

“The product I ordered was well packed and delivered much quicker than expected as it was from an Amazon trusted supplier rather than from their own warehouse. Well done and thank you!”

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Posted 6 years ago

“Bed was lovely, fast delivery, exactly the same bed but a lot cheaper than on other sites, would definitely buy from Swagger again”

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Posted 6 years ago

“Great service and competitive prices. Highly recommended company for quick and easy shopping. Thank you”

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Posted 6 years ago

“Good communication and range of products,very pleased with our bench.”

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Posted 6 years ago

“Excellent fast delivery, the garden furniture we ordered was an excellent price and a lot cheaper than than we thought. Will we use them again... Well yes nice simple easy transaction. Thank yoi”

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Posted 6 years ago

Kemp Mathis LTD is rated 4.7 based on 935 reviews