Swale Heating Reviews

Name: Swale Heating
Rating: 1.53

1.5 Rating 173 Reviews

12 %

of reviewers recommend Swale Heating

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1.5

Based on 173 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5

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Swale Heating 1 star review on 2nd October 2024

Karen

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolute cowboys, the state of the job is awful, the bottom cover can't be fitted the state of the installation was at best awful, a newly decorated kitchen was left with damage to a new cooker, the fool managed to drill through a Internet cable, I as a electrician have drilled thousands of holes over the years never once have I not checked or damaged wiring if you complain you get so cocky idiot mark basically because we didn't see him do it we can't prove it so they have no liability, my wife cleaned the thing before he arrived the was no damage, warning if you let these mugs in your property watch them like a hawk better still look for a reputable company these have always been know for incompetence and dishonesty bitter past experience with them tells me that, if my wife had told me in advance it was swale doing the work I would have stuck with the old boiler I have tried to upload photos of the abortion unfortunately they won't on this site but I will upload them on other review sites as a warning to others what they can expect”

Helpful Report

Posted 4 months ago

“Why arrange an appointment for the morning then message me saying it’s now an all day appointment. CRAP I had other things arrange for the day and took the day off for the appointment. SORT IT OUT”

Helpful Report

Posted 5 months ago

“Swale Heating did the annual boiler inspection which the engineer assured me had passed all tests. Weeks later they sent another letter for an annual inspection. I explained the inspection had already been done. Then they sent another engineer out who announced the boiler would have to be completely stripped. I tried phoning and emailing them but to no avail. I call a total scam on this.”

Helpful Report

Posted 5 months ago

“Dear Swale, Faisal was amazing (the gentleman who came to run the annual safety check). It was 30°c outside and he was still smiling. Excellent service all the way round - communication on the day and the exemplary job in adverse conditions! Thank you very much,”

Helpful Report

Posted 5 months ago

“Swale have removed all my trustpilot reviews illegally and they have bought 100s of fake reviews their score has gone from less that one to 4.4 in a year. Please be aware this company sabotage your heating and never repair it. They charged my landlord for three pumps in a year and I had to move out after having no working heat for a year. This company is very unprofessional and lie .”

Helpful Report

Posted 6 months ago

“we have had ongoing issues with the radiators and boiler and had several engineers sent that were not very helpful. However, we had an amazing experience with Mr Shekkar, he is very polite and knows what he is doing. he managed to solve our ongoing issues quickly and I am so pleased with his service.”

Helpful Report

Posted 6 months ago

“Got date for a service. I used their portal to rebook,and got confirmation of changed appointment. Now get a text for a completely different date. I just checked email received when i rebooked. What's wrong with them?”

Helpful Report

Posted 6 months ago

“My landlords use them as contractors. Their work is mediocre and they refuse to communicate about appointments.”

Helpful Report

Posted 7 months ago

“We have been with this company for a few years now and so far they have turned up on time for our annual boiler service and the couple of minor repairs were completed in good time. However this years service and repair to a leak coming out of the overflow pipe, booked for 28th February 2024, was cancelled at short notice as the engineer was sick. Last years appointment for our service was cancelled for the same reason! The engineer came on 12th March but did not have the correct part. The next earliest available appointment was today 5th June. The engineer fitted a new valve which stopped the leak. However, an hour after he had left I checked the new valve to find a leak which which was dripping onto my floor inside the cupboard that houses the boiler. I used WhatsApp to message Swale assuming the engineer would come back to rectify the issue. Their response was they would send an engineer in SIX days, 11th June to ' look into the slight leak'. I contacted them again to complain and they said I had told them the leak was containable which hadn't. They are now looking into sending someone if they have a cancellation. It probably just needs the joint tightening slightly but I'm not going to touch it for obvious reasons.”

Helpful Report

Posted 7 months ago

“Everytime dealing with this company is stressful !!! I'm housing association so no choice if I did I would never use them seems unqualified engineers waiting for them today and even before turning up dreading it STAY CLEAR bunch of cowboys”

Helpful Report

Posted 7 months ago

“All we wanted was a new boiler installed in our new home but the damage caused during the process of making it operational was unbelievable. Unnecessary floods, new water tank installed then leak through ceiling where the job hadn't been completed satisfactorily, carpet ruined, stress related illness, no heating for 2 winters. In all about 30 different engineers involved most of whom were pleasant and helpful but unable to help when their job sheets had no history of what was the problem. Now after 2 years I noticed all the repaired pipes have leaks so another ruined carpet and how to get in touch with anyone? Been hanging on phone line for ever......I am now going to insist on compensation as I don't want this company any where near my house.”

Helpful Report

Posted 7 months ago

“Just wanted to say thank you to the lovely engineer who came today to fix my problem....then came back to help again...very lovely man above and beyond...I really appreciate good people and good service...there's not much about anymore”

Helpful Report

Posted 9 months ago

“You are all cowboys you are not coming to my home again not for service”

Helpful Report

Posted 9 months ago

“Spent nearly 10k having a new system installed by Swale. Straight away we had issues with the smart heating system. Swale's reply not our issue we just installed it. They basically said after numerous calls and an area manager visit. If the boiler goes wrong then I have to contact the manufacturer, if there is a fault with the radiator I have to contact the manufacturer, and the exact same reply for the smart hearing system. This company happily took 10k and then fobbed me off straight away. The installation team was second to none absolute expert's in plumbing but the customer care from the office is dreadful. Go elsewhere, trust me.”

Helpful Report

Posted 9 months ago

“You are very poor for service no heating or hot water easter weekend”

Helpful Report

Posted 9 months ago

“Don't use this company. We were warned but fell for it. For four years we have happily paid a rising amount for a service contract and they have serviced our boiler accordingly. This year we booked our annual service and paid for it and a week later received a call demanding more money as the boiler is in their words "out of warranty". They seem unable to explain this to us on the phone but have gladly cancelled the service and refunded our money. We are left with a thermostat that we have never understood that has never been replaced despite us asking (the engineers that came never understood it either). Seems to us that we have been dropped because as the boiler ages they are in more danger of having to repair it! Its a shame we have to even give them one star.”

Helpful Report

Posted 9 months ago

“YOU ARE THE WORST COMPANY EVER. BOOKED A DAY AND TIME, THEN CANCELLED WITH MY CAREWORKER. WHEN WE RANG THE OFFICE WE WERE LITTRALLY CALLED LIARS AND TOLD THAT WE MISSED THE APPOINTMENT, AN ARGUMENT WAS STARTED WITH ME CALLING THEM BLOODY LIARS ETC. THEY BOOKED ME IN AGAIN, THE DRIVER TURNNED UP AT 4.36 AND AFTER 1/2 WAS STILL OUTSIDE IN HIS VAN,WHEN ASKED WHY HE SAID HE IS WAITING ON ANOTHER PERSON BECAUSE IT IS A 2 MAN JOB. SO WE CALLED THE OFFICE AND A MAN CALLED DEAN STATED BECAUSE I WAS AGGRESIVE OVER THE PHONE THEY NEEDED 2 PEOPLE, WHAT A JOKE. THEY JUST DONT LIKE BEING QUESTIONED AND CHALLENGED AND THINK THEY CAN WALK OVER PEOPLE. I REFUSED SAYING ONLY ONE PERSON WILL ENTER THE PROPERTY, SO THEY TOLD THE DRIVER TO LEAVE. PLEASE PEOPLE WHAT CAN I DO. I HAVE PICS AND VIDS OF ALL OF THIS. THANKS...”

Helpful Report

Posted 10 months ago

“Alfie from Swale came round and serviced my boiler on the day specified he was very clean polite and professional Thanks”

Helpful Report

Posted 10 months ago

“This company is a total shambles in the way they treat customers ion urgent matters like npo hot water or heating. They book appts after you have taken time off work and do not even bother to call to say they will not be able to come. Very unprofessional shoddy company. I will be writing to the HA to check their reviews and get other quotes from other professional establishments to service their customers. After all, we are paying. We should have reviews of these firms to see hpow they are and if not up to standard residents can choose another company. Have a choice!! It is now 10.30pm at night and no one has turned up or messaged to say not coming. I have an 82 year old mother staying wiuuth me and it made no difference especially when their engineer messed up and the heating was not working. All weekend with no heating or hot water . I will be making a formal complaint to HA and Swale Heating”

Helpful Report

Posted 11 months ago

“WHAT A SHAMBOLIC COMPANY - the only reason I can think of why Social Housing providers use their service is that they must undercut the tender pricing side the impact of this is poor customer service. No point in complaining as it is never acknowledged or responded to. How can there customer satisfaction be the figures they say they are - how is this data being collated. To me too many HA contracts and not enough staff to do works. I have so many BOOKED APPOINTMENTS CANCELLED THE EVENING BEFORE - which is as good as a chocolate teapot as the morning/afternoon has already been booked off from your work to accommodate and adhere to the rules of your tenancy. If Swale had to pay people for the amount of time taken off and rebooked their bank balance would be on a minus. Do they even have a Complaints Team as it looks like this is swept under the carpet. SO I ASK ALL - HAVE YOU EVER DONE A WRITTEN COMPLAINT/ VIA POSTAL AND EMAIL AND NOT HAD THE DECENCY OF A RESPONSE. To be honest the HA should be held responsible as well as they appoint these useless contractors and there seems to be very little KPI or benchmarking of their performance. It is all hidden internally to make them appear to adhering to the percentages attached. In reality I doubt if they even attain above 30% from what I have had to put up with as a small example. I encourage everyone to hold your HA accountable and if you dont get a response from SWALE raise it to you Chief Executive of your HA - promise you it works wonders - if that fails then write to all the board members.”

Helpful Report

Posted 11 months ago

Swale Heating is rated 1.5 based on 173 reviews