“This was the WORST experience I have ever been thru and will NEVER RECOMMEND this store to anyone!
The equipment was cancelled by Sweetwater and returned back to Sweetwater before it even reached my city and I still don't have my $$$$!!!”
“I ordered a Bullhead music/guitar stand as a gift for my husband. A mice guy from Sweetwater called the day they got the order to thank me and to ask how I found them. The Bullhead music/guitar stand arrived today as is way better than expected. Sweetwater will get our music gear orders from now on. Above and beyond is how I would describe Sweetwater.”
“My Sales Engineer, Andy Miller, recommended a Focusrite Solo as the best way to both Phantom Power my studio Mic and link it to my MAC via USB. The solo sounds great and could not have been easier to set up. Thank you so much!”
“Sweetwater has just impressed me more than any company I have ever dealt with. I ordered something simple and they took the time to have Josh S. Reach out and say hello. Impressive to say the least!”
“I was given a gift card from Sweetwater which I used to purchase a guitar tuner and some strings for my acoustic guitar. It wasn’t a huge purchase and certainly was not urgent, so I fully understand not getting it for weeks at this time. The order was out right cancelled within 24 hours with no refund to the card and no explanation other than we’re not shipping orders. Since it was not an exceptional order or urgent matter I’m sure the arrangements could’ve been made for shipping after the pandemic however that option was never made available. Been almost a week and I can’t get anyone on the phone, no email replies from my “ personalized customer rep”, And worst of all not even money put back on the card or any financial retribution for the transaction. Cancel the order, keep the money that somebody paid in good faith, and then shut the door. I don’t find that great service.”
“Excellent customer service, and I love supporting smaller companies rather than the large corporate chains, but I do have a bone to pick with Sweetwater's preferred shipping carrier, FedEx.
So while most of this review is about FedEx, it also reflects unfortunately on Sweetwater, who I trust to deliver my orders in a timely manner.
Fortunately, my go-to sales rep at Sweetwater Nich M. told me that the company would be changing shipping carriers, based on my experience and maybe other customers. Nich was also very good at following up once I expressed extreme frustration with FedEx for the incredibly slow delivery time.
Basically, it took 12 days from order of product from Sweetwater to delivery to me. Totally unacceptable, and product was delivered 3 days later (Monday instead of Friday) than expected on confirmation e-mail, which meant that I did not have it for a gig I had the previous Saturday.
FedEx has very good tracking information, but unfortunately it showed me exactly how slow and inefficient their process is. It took 2 days from order to start the shipping process, then the product (speaker stand bag) went from the Midwest to East Coast (North Carolina), then back to Midwest, then back to North Carolina (wtf?), before finally starting on it's long journey to the West Coast. What also made this frustrating was that at the same time I was waiting almost 2 weeks for delivery, the U.S. Post office which has a terrible reputation did a much better job delivering a package I sent cross-country, it only took 4 days!
When my FedEx package finally arrived near my location (San Francisco), about 60 miles east, I figured it would be delivered that day. But it took 3 more days! Also, the tracking information is confusing, because while it said "Tracy, CA" for Location, it was actually en route to Tracy, not there yet (it was coming from Arizona). All in all, a very frustrating experience.”
“My Sales Engineer is the reason I keep buying from Sweetwater. I have played guitar for 50 years, and I would never have imagined that I would have bought a high-end Acoustic guitar on someone's recommendation, without having played it first. Turns out it is one of the best music purchases I have ever made.”
“Sweetwater has been my go-to place for buying gear for probably 15 years now. Their selection is always fantastic and their support and sales reps are second to none. They genuinely are interested in your work, needs, and your musical journies. Just amazing people!”
“La atención, la calidad de equipos, la rapidez de envío, el precio que ofrecen es excelente. Todo su equipo de venta y soporte están 100% preparados.”
“Anytime I need to make an equipment purchase, Sweetwater has got my back! I am never in a position to pay full price for anything over $150 (sometimes much less), but with Sweetwater's 3-Payment plan I am always able to get the gear I need with absolutely no hassle. Chris Goldbach, my regional representative, is always in touch with me to make sure everything is going well with my purchases and I believe he really cares about his customers and is passionate about his job with Sweetwater. It adds a much needed personal touch in this day and age when there doesn't seem to be much compassion and caring in the world. I certainly appreciate that aspect, and I appreciate Sweetwater for helping me not only get the gear I need, but also some of the gear that I just want for me. A great company with great customer service!”
“I always buy their products, which are the best on the market. I write music and a friend of mine adviced me to try their libraries. Since then my music sounds as good as my dream.”
